Based on 400 interviews in areas surrounding Vienna city BEST SURVEY 2007 Extra report 2007 Based on 400 interviews in areas surrounding Vienna city
Contents About the survey Overall results Appendix Participants Sample Method How to read the graphs Overall results Quality dimension indexes, individual questions Satisfaction and impact Appendix Quality dimensions and indexes for subgroups Background information 2
About the survey Response rate Stockholm 64 % Oslo 28 % Helsinki 32 % Copenhagen 40 % Vienna 54 % Berlin 33 % Prague 31 % The following cities participated in the BEST 2007 survey: Stockholm (Extended questionnaire) Oslo (Extended questionnaire) Helsinki (Extended questionnaire, with additional questions) Copenhagen (Extended questionnaire, with additional questions) Vienna (Extended questionnaire) Berlin (Extended questionnaire) Prague (Extended questionnaire) For all cities 1000 residents in defined areas have been interviewed. The exception is Helsinki where 150 additional interviews where performed in the Espoo area. All interviews have been done by telephone. The response rate for each city is given in the table to the right. Results from the survey have been weighted with respect to sex and age to match the profile in each area. The Helsinki results are weighted with respect to geography as well, to correct for the uneven distribution of interviews resulting from the extra interviews in Espoo. All 1150 interviews in Helsinki are included in the analysis. The questionnaire used in the survey is an updated version of the 2006 questionnaire. Since 2006 one new statement (‘The information is good in stops and terminals’) and two new background questions (‘region/geography’ and ‘usage of different modes of public transport’) have been added. In Copenhagen the question on ‘usage of PT modes’ have been formulated differently. In Copenhagen respondents were asked how often they used each transport mode. For reporting and comparison purposes these questions have been recoded as follows: If a respondent states that he/she travels with PT on a daily basis, all transport modes which this respondent use on a daily basis is coded as ‘generally uses’. Transport modes who are not used on a daily basis have for this respondent been coded as ‘not used generally’. 3
How to read the graphs The graphs show the proportion of respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements. Respondents with a neutral position are not displayed in the graphs. The topmost column show the distribution for the compound index, while the columns underneath show the distributions for the individual questions that make up the index. The graph show proportion of respondents that agree/disagree to the statement (as described in more detail above). The topmost column show the distribution for the total city sample, while the columns underneath show the distribution for certain relevant subgroups of the total population – the subgroups included are sex, age, travel frequency, place of residence (city region) and mode(s) of public transport used most often by the respondent. 4
Results 2007
Vienna – surrounding areas Indices 2007 2006 2005 2004 2003 69 65 64 66 67 63 55 58 60 70 73 74 37 47 50 48 68 83 80 79 86 62 77 76 39 41 35 27 72 6
Vienna – surrounding areas 2007 Quality dimensions
Vienna – surrounding areas Traffic supply 2007 2006 2005 2004 2003 63 55 58 60 62 59 57 48 40 36 38 44 88 89 90 83 56 49 51 69 65 68 64 67 61 52 42 53 8
Vienna – surrounding areas Information 2007 2006 2005 2004 2003 37 47 50 48 56 49 53 52 39 45 43 16 - 9
Vienna – surrounding areas Staff behaviour 2007 2006 2005 2004 2003 68 64 67 70 65 66 10
Vienna – surrounding areas Security and safety 2007 2006 2005 2004 2003 83 80 79 86 78 72 75 70 81 85 90 91 87 93 11
Vienna – surrounding areas Comfort 2007 2006 2005 2004 2003 69 62 66 65 73 67 70 71 64 63 68 60 52 61 57 59 12
Vienna – surrounding areas Social Image 2007 2006 2005 2004 2003 77 76 59 56 51 52 82 86 84 88 87 90 92 13
Vienna – surrounding areas Value for money 2007 2006 2005 2004 2003 39 41 37 35 27 44 38 28 31 26 14
Vienna – surrounding areas 2007 Appendix
Vienna – surrounding areas 2007 Citizen satisfaction in subgroups
Vienna – surrounding areas CITIZEN SATISFACTION - subgroups Gender Age PT travel frequency 17
Vienna – surrounding areas 2007 Traffic supply in subgroups
Vienna – surrounding areas Traffic supply - subgroups Gender Age PT travel frequency 19
Vienna – surrounding areas Good for work/school trips - subgroups Gender Age PT travel frequency 20
Vienna – surrounding areas PT is good for leisure trips - subgroups Gender Age PT travel frequency 21
Vienna – surrounding areas PT is good for trips in the city centre - subgroups Gender Age PT travel frequency 22
Vienna – surrounding areas PT is good for trips outside the city centre - subgroups Gender Age PT travel frequency 23
Vienna – surrounding areas Nearest stop is close to where I live - subgroups Gender Age PT travel frequency 24
Vienna – surrounding areas Travel time on PT is reasonable - subgroups Gender Age PT travel frequency 25
Vienna – surrounding areas I am satisfied with the number of departures - subgroups Gender Age PT travel frequency 26
Vienna – surrounding areas Waiting time is short at transfers - subgroups Gender Age PT travel frequency 27
Vienna – surrounding areas 2007 Reliability in subgroups
Vienna – surrounding areas Reliability - subgroups Gender Age PT travel frequency 29
Vienna – surrounding areas 2007 Information in subgroups
Vienna – surrounding areas Information - subgroups Gender Age PT travel frequency 31
Vienna – surrounding areas It is easy to get the information needed when planning a trip - subgroups Gender Age PT travel frequency 32
Vienna – surrounding areas Information is good when traffic problems occure - subgroups Gender Age PT travel frequency 33
Vienna – surrounding areas Information is good in stops and terminals - subgroups Gender Age PT travel frequency 34
Vienna – surrounding areas 2007 Staff behavior in subgroups
Vienna – surrounding areas Staff behaviour - subgroups Gender Age PT travel frequency 36
Vienna – surrounding areas Staff answers my questions correctly - subgroups Gender Age PT travel frequency 37
Vienna – surrounding areas Staff behaves nicely and correctly - subgroups Gender Age PT travel frequency 38
Vienna – surrounding areas 2007 Security and safety in subgroups
Vienna – surrounding areas Security and safety - subgroups Gender Age PT travel frequency 40
Vienna – surrounding areas I feel secure at stations and bus stops - subgroups Gender Age PT travel frequency 41
Vienna – surrounding areas I feel secure on board busses and trains - subgroups Gender Age PT travel frequency 42
Vienna – surrounding areas I am not afraid of traffic accidents when using PT - subgroups Gender Age PT travel frequency 43
Vienna – surrounding areas 2007 Comfort in subgroups
Vienna – surrounding areas Comfort - subgroups Gender Age PT travel frequency 45
Vienna – surrounding areas PT travel is comfortable - subgroups Gender Age PT travel frequency 46
Vienna – surrounding areas Transfers are easy - subgroups Gender Age PT travel frequency 47
Vienna – surrounding areas Busses and trains are modern - subgroups Gender Age PT travel frequency 48
Vienna – surrounding areas Busses and trains are clean - subgroups Gender Age PT travel frequency 49
Vienna – surrounding areas I normally get a seat when travel with PT - subgroups Gender Age PT travel frequency 50
Vienna – surrounding areas 2007 Social image in subgroups
Vienna – surrounding areas Social image - subgroups Gender Age PT travel frequency 52
Vienna – surrounding areas More people will travel with PT in the future - subgroups Gender Age PT travel frequency 53
Vienna – surrounding areas PT is good for the environment - subgroups Gender Age PT travel frequency 54
Vienna – surrounding areas PT is beneficial to society - subgroups Gender Age PT travel frequency 55
Vienna – surrounding areas 2007 Value for money in subgroups
Vienna – surrounding areas Value for money - subgroups Gender Age PT travel frequency 57
Vienna – surrounding areas PT gives good value for money - subgroups Gender Age PT travel frequency 58
Vienna – surrounding areas PT fares are reasonable - subgroups Gender Age PT travel frequency 59
Vienna – surrounding areas 2007 Loyalty in subgroups
Vienna – surrounding areas Loyalty - subgroups Gender Age PT travel frequency 61
Vienna – surrounding areas 2007 Background information
Public transport travel frequency – Vienna – surrounding areas 2007 63
Life situation – Vienna – surrounding areas 2007 64
Results 2007 – other available reports at best2005.net