The Barkantine Practice Survey Results 2016

Barkantine Practice Surveys Surveys conducted during October and November 277 Surveys completed during

How do you normally book appointments In person: 21% By phone speaking to the receptionist: 51% By the automated telephone system: 15% Online: 12% Please note: Some patients ticked more than 1 response

Generally, how easy is it to get through to someone at the practice on the phone? Fairly easy: 46 % Very easy: 36%

How do you find the receptionists at work?

How long after your appointment time do you normally wait to be seen? 5 to 15 minutes 50% More than 15 minutes: 27% Less than 5 minutes: 20% Can’t remember 2% Did not answer : 1 %

How do you feel about how long you normally have to wait to be seen?

How do you feel about how long you normally have to wait to be seen?

Last time when you saw or spoke to a GP at our practice, how good was that GP at each of the following: Giving you enough time Listening to you Involving you in the decisions in your care Confidence in the GP you saw

Giving you enough time

Listening to you

Involving you in your decisions about your care

Did you have confidence in the clinicians you saw 16 patients left this question blank

Last time when you saw or spoke to a nurse at our practice, how good was that nurse at each of the following: Giving you enough time Listening to you Involving you in the decisions of your care Confidence in thenurse you saw

Giving you enough time 24 patients did not answer this question

Listening to you 30 patients left this question blank

Involving you in the decisions of your care 31 patients did not answer this question

Did you have confidence in the nurse you saw or spoke to 36 patients did not answer this question

Comments from patients Very good practice also very good doctors and receptionists very helpful I am very happy with the care I get. My GP is very good on my mental health as well as my physical health. Very happy with all the care from all the professionals and receptionists at Barkantine. Dr S. Bingham is an exceptional dr. I don't think I would still be alive if it wasn't for Dr B. He cares!! What I respect about him, he doesn't give a tablet out for the sake of it. I could go on and on. Brilliant doctor the I've ever had. I am really happy with Dr Rahman. He is fantastic, Dr Rahman has great expertise. Dr Rahman is implacable. Dr Moncada is my doctor and she really helps me understand how I could improve my anxiety. She is really helpful and has helped me throughout the years. I think this is is a very good practice. It would be great to have more family planning services. With working hours it's difficult to access the limited family planning services in the clinic.

Comments from patients Very good practice also very good doctors and receptionists very helpful Comments from patients Doctor's should give us more time, that will be helpful for us, they should have to be more careful about child care. I have young children, would help if you had toys to give them to play with. Few months we had to wait 30 mins for my daughter's appointment! But overall a good practice! The Barkantine is one of the very best surgeries we have in East London. Everything is at hand. The GP in this practice are excellent. Kind caring and attentive. The phlebotomists are also excellent at what they do, as are the receptionists. I feel we are extremely luckily to have a health centre like this in East London. The staff here are very dedicated at all times. The surgery is one of the best. This service is cantered on the patient care. The needs of the patient are put into consideration (especially during the appointment and lateness). It would be great to have more family planning services. With working hours it's difficult to access the limited family planning services in the clinic.