1.1 Intercity Bank ask for catalogues Dear Sir or Madam We are expanding our offices in Jakarta and will need extra desks, lights, chairs and filing cabinets. expand (v.) 拓展 extra (a.) file (n.)→ filing cabinets

1.1 Intercity Bank ask for catalogues Please can you send us your catalogues with prices, sizes and colors for these items? Yours faithfully with←→without May I have a cup of coffee without sugar. Please give me a soda with ice.

1.1 Intercity Bank ask for catalogues Yours faithfully → complimentary closing Jennifer Long → the sender Office Manager → the title Intercity Bank → the company Jalan Thamin 58→ the sender’s address Indonesia Tel. 021 6376008 Fax 021 6376733 www.intercitybank.com/indonesia

1.2 Email: the basics To: From: Subject: Cc: Attached: Signature

1.3 Dear…/ Yours… Dear Sir or Madam to a company Dear Sir to a man if you do not know his name Dear Madam to a woman if you do not know her name Dear Mr. Smith to a man if you know his name

1.3 Dear…/ Yours… Dear Ms Smith to a married or unmarried woman Dear Mrs. Smith to a married women Dear Miss Smith to an unmarried woman Dear John to a friend or someone you know well

1.3 Dear…/ Yours… The way you close a message depends on how you open it. * Dear Sir or Madam → Yours faithfully * Dear Mr./Ms/Mrs./Miss Smith →Yours sincerely * Dear John → Best wishes

1.3 Dear…/ Yours… Dear Mrs. Wilson → b. Dear Madam → c. Dear Ms Hemsuchi → d. Dear Susanna →

1.3 Dear…/ Yours… Dear Mr. Gonzalez → Dear David → g. Dear Sir or Madam →

Date 6/30/2008 June 30 , 2008 (美式) 30 June 2008 (英式) 民國97年 9月 23 日 Ans: September 23 , 2008 23 September 2008

1.1 Intercity Bank ask for catalogues Reply Dear Ms Long Thank you for your email. I am sending some catalogues to you today which show details of the office equipment we can supply. Thank you for your — email dated June 3. order — inquiry

1.1 Intercity Bank ask for catalogues Reply supply (n./v.) = offer supplier (n.) 供應商 seller ←→ buyer exporter ←→ importer manufacturer wholesaler agent distributor

1.1 Intercity Bank ask for catalogues Reply You can also see details of all our products on our website www.jakartafurnishings.com. product (n.) produce (v.) production (n.) 1. Our main _________ are cell phones. 2. We _________ cell phones. 3. I am in _____________ department.

1.1 Intercity Bank ask for catalogues Reply Our main products are cell phones. 2. We produce cell phones. 3. I am in production department.

1.1 Intercity Bank ask for catalogues Reply We offer a 5% discount for orders made through our website. offer (v. ) (1)= supply = give (2)= quote offer (n.) = quotation quote (v.) quotation(n.)

1.1 Intercity Bank ask for catalogues Reply order (n.) 訂單 We would like to place an order with you. (v.) Ex. Thank you for your order No.1347 dated March 13,we would deliver them by next month.

1.1 Intercity Bank ask for catalogues Reply I am attaching a copy of our price list. (一份） （價目表） attach (v.) 附上 attachment (n.) 附件

1.1 Intercity Bank ask for catalogues Question : Why does Jennifer Long want the catalogues?

1.1 Intercity Bank ask for catalogues Answer : Her company is expanding so she need extra furniture.

1.1 Intercity Bank ask for catalogues Question : Mr. Basuki is sending something in the post and something with his email. What?

1.1 Intercity Bank ask for catalogues Answer : He is sending some catalogues in the post and a copy of price list with his e-mail.

1.1 Intercity Bank ask for catalogues Question : Why do you think Jakarta Furnishings offer a 5% discount for web sales?

1.1 Intercity Bank ask for catalogues Answer : Jakarta Furnishings encourage customers to place orders through website.

1.4 Subject headings (a) To: Paty Gonzalez<pglz@todo.com.mx> -------------------------------------------------------- Subject: Dear Ms Gonzalez Thank you for your enquiry. I am attaching a suggested itinerary for a two-week holiday in Vietnam.

1.4 Subject headings (a) answer To: Paty Gonzalez<pglz@todo.com.mx> -------------------------------------------------------- Subject: Vietnam holiday Dear Ms Gonzalez Thank you for your enquiry. I am attaching a suggested itinerary for a two-week holiday in Vietnam.

1.4 Subject headings (b) To: Sales Dept<sales@express.net> ------------------------------------------------------------------- Subject: Dear Sir or Madam Please can you send me details of your prices for a Spirit ZX98 computer, with delivery charges to London? I need the computer urgently, so I would be grateful if you can tell me how soon you could deliver it

1.4 Subject headings (b) delivery (n.) → delivery charges deliver (v.) delivery (n.) → delivery charges = freight cost = freight I would be grateful if you can…………. I would be grateful if you can tell me how soon you could deliver it.

1.4 Subject headings (b) I would be grateful if you can…………. I would be grateful if you can send a copy of catalogue. I would be grateful if you can send me a sample.

1.4 Subject headings (b) answer To: Sales Dept<sales@express.net> Subject: Spirit ZX98 computer Dear Sir or Madam Please can you send me details of your prices for a Spirit ZX98 computer, with delivery charges to London? I need the computer urgently, so I would be grateful if you can tell me how soon you could deliver it

1.4 Subject headings (c) To: Y. Hui.SHCB Bank<hui.y@shcb.com> ------------------------------------------------------------------- Subject: Dear Mr. Hui Please can you tell me what your bank charges for money transfers? I would like to make a transfer to Japan.

1.4 Subject headings (c) Answer To: Y. Hui.SHCB Bank<hui.y@shcb.com> ------------------------------------------------------------------- Subject: charges for money transfers to Japan Dear Mr. Hui Please can you tell me what your bank charges for money transfers? I would like to make a transfer to Japan.

1.4 Subject headings (c) money transfers I would like to………………………. I am glad to…………………………. I am pleased to……………………… I would like to make a transfer to Japan

1.4 Subject headings (c) I would like to………………………. I am glad to…………………………. I am pleased to……………………… I would like to send you a sample.

1.4 Subject headings (c) Answer To: Y. Hui.SHCB Bank<hui.y@shcb.com> ------------------------------------------------------------------- Subject: charges for money transfers to Japan Dear Mr. Hui Please can you tell me what your bank charges for money transfers? I would like to make a transfer to Japan.

1.4 Subject headings (d) To: Helgrid Schofield<helgrids@mzg.ch> ------------------------------------------------------------------- Subject: Dear Ms Schofield Thank you for your email. Unfortunately, we do not stock spare parts for electronic products. I suggest you contact Woshiba Radios directly and ask where your nearest service center is. Their email address is service@woshiba.com.

1.4 Subject headings (d) To: Helgrid Schofield<helgrids@mzg.ch> ------------------------------------------------------------------- Subject: Woshiba Radios spare parts Dear Ms Schofield Thank you for your email. Unfortunately, we do not stock spare parts for electronic products. I suggest you contact Woshiba Radios directly and ask where your nearest service center is. Their email address is service@woshiba.com.

1.4 Subject headings (d) stock (n.) （1） 存貨 （2） 股票 → stockholders stock (v.) stock (n.) （1） 存貨 （2） 股票 → stockholders = shareholders share (v) share (n) spare parts 備用零件 electronic products 電子產品

1.4 Subject headings (d) S + suggest ( that ) S + V. 可省略 I suggest you that you contact Woshiba Radios directly. I suggest you contact Woshiba Radios directly. 原形 V

1.4 Subject headings (d) To: Helgrid Schofield<helgrids@mzg.ch> ------------------------------------------------------------------- Subject: Woshiba Radios spare parts Dear Ms Schofield Thank you for your email. Unfortunately, we do not stock spare parts for electronic products. I suggest you contact Woshiba Radios directly and ask where your nearest service center is. Their email address is service@woshiba.com.

1.5 Practice

1.5 Practice : the Answers Dear Ms Lindell Thank you for your email dated 19 Sept. I have pleasure in attaching our brochure with details of our tours to Taiwan. I look forward to hearing from you. Yours sincerely Fred Henderson Sales Manager

1.5 Practice : the Answers I have pleasure in + N./ Ving I have pleasure in attaching our brochure with details of our tours to Taiwan.