Exchange 2003 Technical Overview Manish Kalra mkalra@microsoft.com Microsoft Corporation

What we will cover: Administration Enhancements Outlook Client Features Outlook Web Access Features Outlook Mobile Access Security and Privacy Features Deployment Upgrades

Agenda Exchange 2003 Management Exchange 2003 and Outlook 2003 Outlook Web and Mobile Access Exchange 2003 Security Features

Exchange 2003 Management Standard vs. Enterprise Edition Feature Storage groups supported Databases per storage group Individual database size Clustering X.400 Connector Standard 1 2 16 GB No Not included Enterprise 4 5 16 terabytes Yes Included Both editions feature Network compression Exchange 2003 Management Pack Integrated support for mobile devices Volume Shadow Copy service Flexible configuration Recovery Storage Group

Exchange 2003 Management Compatibility Matrix Exchange can be installed and run on Supported Active Directory Environments Exchange Version Windows Server 2000 Windows Server 2003 Exchange 5.5 SP3 Yes No Exchange 2000 SP2 Exchange 2000 SP3 Exchange 2003 Yes (W2K SP3) Exchange Server fully supports Windows Server 2003 AD environments Exchange 5.5 SP3, Exchange 2000 SP2/SP3, and Exchange 2003 work with Windows 2003 Global Catalogs and Domain Controllers Exchange 2003 Server is the only version of Exchange supported on Windows Server 2003 Exchange 2000 Enterprise cannot be upgraded to Exchange 2003 Standard

Exchange 2003 Management New Manageability Features Exchange System Manager Multiple Mailbox Move Mailbox Recovery Center improved Improved Error Reporting Public Folder Management DNS Resolver Tool Dynamic Distribution Lists Volume Shadow Copy Service

Mailbox Recovery Center Allows mailboxes to be recovered in the event they are disconnected from their AD user account

Exchange 2003 and Outlook 2003 Outlook 2003 Design Goals Arrangements Date, subject, conversation, etc. Confusing and unnecessary features from the default view Keep track of important messages Easier interface for beginning users Provides quick access to information Ability to work offline

Exchange 2003 and Outlook 2003 Outlook 2003 Interface Favorite folders Right-hand view pane Arrange by conversation Search Folders Quick flags Quick navigation pane

Exchange 2003 and Outlook 2003 Quick Flags Manage and prioritize messages Six different flag colors You decide what the colors represent You can assign reminders if you like Does not interrupt reading/triage process Flagged messages appear in “For Follow Up” folder

Exchange 2003 and Outlook 2003 Provides flexibility in organizing e-mail Live search that acts as a folder Scales to different levels of expertise Beginner: Out-of-the-box folders Intermediate: Search Folder templates Advanced: Any query you can imagine

Exchange 2003 and Outlook 2003 Outlook and Network Connectivity Prior versions of Outlook Assumes a perfect network Default mode is Online Offline mode helps but not enough Outlook 2003 remote synchronization Cumbersome Solutions: Cached Exchange Mode RPC over HTTP

Exchange 2003 and Outlook 2003 Cached Exchange Mode Improved Synchronization Handles connectivity changes Bandwidth-conscious Handles Power State Transitions Conflict resolution

Exchange 2003 and Outlook 2003 RPC/HTTP Topologies – Option 1 Domain Controllers Exchange 2003 RPC Proxy Server ISA Server RPC over HTTP Internet Global Catalog Server Exchange 2003 Server

Exchange 2003 and Outlook 2003 RPC/HTTP Topologies – Option 2 Domain Controllers Front-end Proxy Server Exchange 2003 Server RPC over HTTP Internet Global Catalog Server

Exchange 2003 and Outlook 2003 PST / OST Enhancements Unicode support has been added to the stores Outlook will use Unicode if the server supports it OST – offline or cached mode PST – auto-archive Existing OST/PSTs will not be upgraded New size limit on OST/PST (>100 GB) Default size is 10 GB and can be controlled by the admin via policy

Exchange 2003 and Outlook 2003 Outlook 2003 Feature Requirements Cached Mode with Full Item Sync Yes Cached Mode with Drizzle Sync No Cached Mode with Header Sync Send/Receive Header Sync Send/Receive Conditional Full Item Sync Improved Sync Progress Partial Item Upload Automatic Conflict Resolution ISC Check Pointing Skip Bad Item Best Body Support RPC Compression Buffer Packing RPC/HTTP Kerberos Authentication Performance Tracking LIFO Connection Throttling Unicode Support Integration with VS API 2.5

Exchange 2003 Outlook Web Access Improved client experience Outlook 2003 look Spell check Tasks Rules Security improvements S/MIME Attachment download prevention outside firewall External content filtering Form logon and timed log off Outlook Web Access Outlook 2003

Outlook Web and Mobile Access Outlook Web Access HTML version of Outlook 2003 Features requested from Outlook 2002 Spell check, tasks, rules, mark read/unread New features from Outlook 2003 Quick flag support, reading pane, etc.

Outlook Web and Mobile Access Outlook Mobile Access (OMA) Outlook Web Access for mobile devices The ‘device reach’ solution in Exchange’s mobile strategy Generates different markup for different devices Updates through .Net Framework ‘Device Update’ Complete rewrite from Mobile Information Server 2002 Built on .Net Framework Mobile Controls Any device with a browser can use the application

Outlook Web and Mobile Access OMA Features Triage E-Mail Send, reply, forward, etc. Find People Search GAL, establish calls, send e-mail, etc. Calendar Manage meetings and appointments Tasks Update, mark as complete, etc. Contacts Add to Contacts from GAL

Outlook Web and Mobile Access Exchange Up-to-Date Notifications Control message designed to “wake-up” an Exchange ActiveSync capable device Always-On, Always-Up-To-Date End user value: Better utilization of device resources User experience consistent with device expectations Background operation

Exchange 2003 Security Features Junk E-Mail (Spam) vs. Viruses Exploits Specific vulnerabilities (e.g. buffer overruns) General openness of of mail system Effects Destructive Nuisance, offensive Identification Signatures, deterministic Various, often subjective Cost Data loss Productivity loss Helpdesk Administration System resources Bandwidth Exchange Solution Exchange infrastructure Anti-Virus plug-ins Exchange features Anti-Spam plug-ins

Exchange 2003 Security Features Enterprise Requirements for Anti-Spam False positives are the #1 enterprise concern Valid mail in the junk folder is as good as lost Block at the gateway whenever possible User never sees it Reduces impact Administration End-to-end solutions Easy to manage Balance corporate and end-user control

Exchange 2003 Security Features Exchange 2003 Anti-Spam Connecting Filtering IP-based Global Allow and Deny lists Sender Filtering Messages from specific user or domain Messages with blank sender Verification of anonymous senders Recipient Filtering Messages sent to nonexistent recipients Allow only authenticated users to send to a DL

Exchange 2003 Security Features Exchange 2003 Antivirus New AV API 2.5 Antivirus can run on Exchange Servers that do not have resident mailboxes New support for antivirus features Delete messages Send messages back to sender

Exchange 2003 Security Features OWA Security and Privacy Supports Secure MIME (S/MIME) Allows encryption and digital signature Junk e-mail and sender filters Similar to Outlook 2003 Automatic logoff Inactivity time-out automatically closes session Attachment Blocking

Deployment Upgrade, Migrations, Co-existence

Deploying Exchange 2003 Exchange 2003: Easiest version to deploy, ever! Path from Exchange 5.5 Install new server, move users, no client touch Path from Exchange 2000 In-Place upgrade of server, minimal downtime New Tools in Exchange 2003 for E5.5 Customers Step by Step Deployment Guidance Pre-move reports and analysis of NT4/E55 sites Active Directory Deployment Validation Tools Tools to check DNS registrations, network configuration Active Directory Connector (ADC) Wizard eases setup of ADC connection agreement Public and System Folder Migration Tool

All of these servers can coexist in the same topology! Exchange and Windows Server Co-existence All of these servers can coexist in the same topology! Windows 2000 SP3 GC/DC Windows 2003 GC/DC Exchange 2003 Windows 2003 Exchange 5.5 NT4 Exchange 5.5 Windows 2000 Exchange 2000 Windows 2000 Exchange 2003 Windows 2000

Desktops Outlook 2003, 2002 (XP), 2000 Outlook Web Access OL2003 comes with Exchange CAL OL2003 can install on previous version of Office Best online, offline, Cached Mode OL2003 mobile/remote workers Outlook Web Access Non-Windows Desktops Desktop Migrations Occasional, “desk-less”, Email Users

Deployment Recommendations Active Directory (AD) is important, continue with your AD deployment Leverage Active Directory Migration Tool (ADMT) 2.0 for NT4 migration to AD Exchange 2003 is architecturally very similar to Exchange 2000 Outlook 2003, OWA and Mobile Devices will benefit your users, especially remote and mobile users Instant Messaging – migration to Office Live Communication Server Server and Site Consolidation Planning should be considered

Microsoft Operations Manager (MOM) Management solution for distributed systems Exchange Management Pack Out-of-box alerting and monitoring for Exchange based upon 1700 Rule Definitions All components and topologies are monitored Exchange Mailbox/Transport, AD, IIS, Outlook 2003 Available for Exchange Server 2003 More Information http://www.microsoft.com/exchange/mom

MOM Console Knowledge Base Knowledge is a key feature Facilitates rapid issue resolution Empowers front line operators Less escalation Faster resolution

Session Summary New Exchange 2003 management features Outlook 2003 features Outlook 2003 and Exchange 2003 are better together Outlook Web Access and Outlook Mobile Access Exchange anti-spam and antivirus Outlook 2003 and OWA security

Next Steps Try It http://www.microsoft.com/technet/traincert/virtuallab/exchange.mspx