Communication and Social Style

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Presentation transcript:

Communication and Social Style

Communication Is a two-way process (sending and receiving) by which ideas are transmitted from one person to another

Verbal Communication Words we hear Words we say Language: signs and symbols

Non-verbal Communication & Body Language What we see What our body “says” to others Facial expression Eye contact Body movement Hand shake Tone of voice

Active listening Understanding what you are being told Showing you are there Eye contact

Social Styles Model Tells Asks Controls Emotes The Driving Style is a pattern of tell assertive and control responsive behaviors The Analytical Style is a pattern of ask assertive and control responsive behaviors The Amiable Style is a pattern of ask assertive and emote responsive behaviors The Expressive Style is a pattern of tell assertive and emote responsive behaviors