PROFESSIONAL COMMUNICATION – HOW DO I TEACH THAT? Michelle McCoy Hendrickson High School Pflugerville, TX 512-594-1229 School 512-571-4671 Cell michelle.mccoy@pfisd.net www.hhs-mccoy.weebly.com

Resources – Videos/PowerPoints World of Differences The Human Face The World of Gestures Nonverbal Communication & Culture Valuing Diversity – Learning Seed The Art of Listening – Learning Seed Communicating with Tact, Candor & Credibility – Learning Seed Communicating with Customers: An Entry Level Guide – Learning Seed Inter/Intra Comm with Maslow PP Business Etiquette PP Copyright & Fair Use PP Stage Fright PP Listening PP

Resources - Books Fundamentals of Business Communication – Goodheart-Wilcox Publisher The Basics of Speech – Glencoe Publisher

Guiding Questions What is communication? Why is communication important? What is the difference between listening and hearing? What gets in the way of listening? What are the responsibilities of the speaker an the listener in communication? How does nonverbal communication impact the exchange of information? What determines if certain methods of communication are appropriate or inappropriate? How should ethics govern communication? How do men and women communicate differently? When is conflict constructive? Destructive?

Guiding Questions Continued.. How can you use communication skills to avoid broken relationships? Do all members of a group have ethical responsibilities? What is the function of groups in society? What constitutes a group? What makes a leader? Why do people become apprehensive when they are asked to speak in public? What do good speakers do to overcome communication apprehension? Why is it important to outline and organize a speech? How do you know what kind of speech to use for different occassions?

Communication Intro Definition of communication – dictionary versus class definition Types of communication Intrapersonal Communication Interpersonal Communication Small Group Communication Public Communication Organizational Communication Mass Communication Why we communicate Communication Model

Intro Assignments Vocabulary Pictures and Definitions Communication Poster Communication Model Puzzle Verbal vs Nonverbal – Communication Process Worksheet Wrong Channel of Communication Worksheet Noise Group Skits Wordle – 100 Things About Me

Verbal and Nonverbal Common Eye Movements Worksheet Slang/Technical Dictionary Project Connotation vs Denotation Get Outta My Space Assignment Types of Relationships Nonverbal Communication Around the World Listening Activity

Types of Speeches Demonstration Informative Eulogy Persuasive Hero Cultural Informative Impromptu

Interpersonal vs intrapersonal What I Really Mean Worksheet Make sure students understand the difference between the two

Group Communications Lifeboat Activity Board Game Project The Cube Group Dynamics Murder Mystery Activity

Business Communication Building a Resume Update Personal Resume Business Etiquette How to write a memo Copyright and Fair Use Business Email

Communication Apprehension Definition of Stage Freight How to overcome stage freight Stage Fright Critique Sheet