Being professional
Being professional What does it mean ?
1. Enthusiasm
1. Enthusiasm Know your passions !
2. Embracing change
2. Embracing change Adapt to it or shape it
2. Embracing change You don’t have to be a victim of it ! Adapt to it or shape it You don’t have to be a victim of it !
3. Stretching yourself
3. Stretching yourself Unexpected opportunities
3. Stretching yourself Putting up with discomfort Unexpected opportunities Putting up with discomfort
4. Staying non- judgmental Separating your personal views from your professional approach
5. Being accountable Pride in success is easy
5. Being accountable Keeping up standards to achieve success takes some effort
5. Being accountable Owning your mistakes can be even harder
6. Living with The Rules Custom and practice
6. Living with The Rules Custom and practice Policy and procedure
6. Living with The Rules Codes of conduct Custom and practice Policy and procedure Codes of conduct
6. Living with The Rules The Law Custom and practice Policy and procedure Codes of conduct The Law
6. Living with The Rules Ethical dimensions Custom and practice Policy and procedure Codes of conduct The Law Ethical dimensions
7. Outcomes Planning
7. Outcomes Planning Thinking about consequences – and risks !
7. Outcomes No nasty surprises Planning Thinking about consequences – and risks ! No nasty surprises
8. Aiming for 100% What does it mean for the customer ?
8. Aiming for 100% “If 99% service delivery was good enough you’d get …..” 50, 000 wrong prescriptions…
Unsafe drinking water… 8. Aiming for 100% “If 99% service delivery was good enough you’d get …..” Unsafe drinking water…
8. Aiming for 100% “If 99% service delivery was good enough you’d get …..” Phone and TV outages…
8. Aiming for 100% “If 99% service delivery was good enough you’d get …..” > 8,000 dropped babies…