A Quality Process Cascading Strategic Mission, Vision and Values Patricia Goodson, LBC, SSGB May 25, 2017

Objectives Understand why a Lean Model Cell approach to deliver your Strategic Mission, Vision and Values Discover what the main components of Presbyterian Healthcare Services’ approach to Lean Model Cells Recognize how Presbyterian Hospital is using this structure to achieve their Strategic Mission, Vision and Values

Pharmacy Baseline

Lean Foundation Over 150 pharmacy workforce trained in Lean Basics

Presbyterian Pharmacy As pharmacy experts on the healthcare team, we collaborate to better the health and well-being of the patients and communities we serve. Dear Presbyterian Pharmacy Team, Thank you for knowing me, respecting me, listening to me and treating me with compassion. You ease my way to my best health and provide me with the highest quality care at the lowest possible cost. You communicate with me clearly and accurately, coordinate my care and involve me in decisions. I appreciate that you do what you say you will do. Thank you for fulfilling your Promise to me. “One Team” attitude extended in all of our interactions with a focus on Team success To provide highest Quality, personal Integrity and Professionalism in everything we do To realize Diversity is something to be Appreciated Use Honest, direct and straightforward Communication Be passionate, go above and beyond to ensure the best possible patient experience Through collaboration with patients, and members of the healthcare team, Presbyterian Healthcare Pharmacy Services will be the leader in delivering world-class patient-centered pharmacy care, resulting in: BETTER HEALTH EXCEPTIONAL EXPERIENCE COST LEADERSHIP Presbyterian Pharmacy Pharmacy Admin

Model Cell John Toussaint, MD “A model cell is an area where lean thinking and organizational resources have been intensely focused to create transformation that is mission critical. The model cell is used as a demonstration and teaching tool for the rest of the organization, to learn about the coming changes.” John Toussaint, MD Management on the Mend

Quality Process

Quality Process This is the why, the vision, the reason you exist and how your work connects or supports the organization in achieving its overall Strategic Purpose. Defined by your customer

Quality Process Process People Place Performance Enables achievement of your Purpose + Goal

Quality Process Set the Standard Before & After example

Quality Process Tell Show Do Review Enables achievement of your Purpose + Goal

Quality Process Train to the Standard Example

Quality Process Organize Self & Team Intentional mix of tools and Leader Behaviors Enables achievement of your Purpose + Goal

Quality Process Manage to the Standard Example

Quality Process PDSA Kaizen Blitz A3 Enables you to raise the bar sustainably

Quality Process Improve Upon the Standard Example RIE Video

Quality Process Results to date

Q & A

Patricia Goodson, LBC, SSGB phgoodson@gmail.com | pgoodson@phs.org Thank You Patricia Goodson, LBC, SSGB phgoodson@gmail.com | pgoodson@phs.org