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Copyright Assure911.net, LLC 2015. All Rights Reserved. Assure911™ for Reliable Emergency Communications Enhanced 9-1-1 Failure Detection Cross Organizational Situational Awareness Assure911 is Trademark of Network Expert Software Systems, Inc. Used under license. David Staub 860 620-7735 dbs@assure911.net 09/25/2015 Copyright Assure911.net, LLC 2015. All Rights Reserved.

Copyright Assure911.net, LLC 2015. All Rights Reserved. What is Reliability? “In my village the perception of reliability of our 9-1-1 service is that if someone sees another person bleeding, they’ll call 9-1-1 first.” - Overheard at a IIT RTCL Conference 09/25/2015 Copyright Assure911.net, LLC 2015. All Rights Reserved.

Definition – Situational Awareness Related to a 9-1-1 outage “All entities in the chain of end-to-end 911 service must give serious consideration to ensuring that information about alarms associated with critical physical and logical functionalities is shared among such entities along the 911 call chain” From: April 2014 Multistate 911 Outage: Cause and Impact Report and Recommendations, Dated October 10/2014 Public Safety Docket No. 14-72 PSHSB Case File Nos. 14-CCR-0001-0007 Section 4.4 Communications Among 911 Ecosystem Participants 09/25/2015 Copyright Assure911.net, LLC 2015. All Rights Reserved.

Definition – Situational Awareness requires the END-to-END VIEW “Our goal of proactive, measured accountability for reliable 911 call completion extends from the provision of service to the 911 caller at one end to the provision of service to the PSAP on the other.” From: Document FCC-14-186A1 POLICY STATEMENT AND NOTICE OF PROPOSED RULEMAKING Adopted: November 21, 2014 Released: November 21, 2014 II. BACKGROUND, A. Entities Providing 911 Connectivity, Paragraph 7, Page 4 09/25/2015 Copyright Assure911.net, LLC 2015. All Rights Reserved.

Copyright Assure911.net, LLC 2015. All Rights Reserved. Value – 9-1-1 Service Situational Awareness reduces risk To LIVES To Business 09/25/2015 Copyright Assure911.net, LLC 2015. All Rights Reserved.

9-1-1 outages put lives at risk Value 9-1-1 outages put lives at risk 09/25/2015 Copyright Assure911.net, LLC 2015. All Rights Reserved.

9-1-1 outages can be costly to service providers Value 9-1-1 outages can be costly to service providers 09/25/2015 Copyright Assure911.net, LLC 2015. All Rights Reserved.

Copyright Assure911.net, LLC 2015. All Rights Reserved. Reporting and Notification for Regulatory Compliance 09/25/2015 Copyright Assure911.net, LLC 2015. All Rights Reserved.

Copyright Assure911.net, LLC 2015. All Rights Reserved. 09/25/2015 Copyright Assure911.net, LLC 2015. All Rights Reserved.

Fiber Cut in Transport Facilities Outage Scenario: Fiber Cut in Transport Facilities Carrier and VSP OSS IP Transport OSS Element Manager Element Manager Patented 9-1-1 Status System and Method 09/25/2015 Copyright Assure911.net, LLC 2015. All Rights Reserved.

9-1-1 System Service Provider Actionable Alerts sent to users based on Role Fiber Cut in Transport Facilities 9-1-1 System Service Provider PSAP Management FCC 05/14 11:05 No Trouble 05/14 11:10 Circuit Fail Wireline Carrier 05/14 11:10 Ckt Fail: NXX-319 more 05/14 11:10 No Trouble 05/14 11:15 PSAP Notified 05/14 11:15 Ckt Fail: NXX-319 more 05/14 11:15 No Trouble 05/14 11:20 Circuit Fail CLEC (1x) 05/14 11:20 Ckt Fail: NXX-319 more 05/14 11:20 No Trouble 05/14 11:25 Circuit Fail CLEC (3x) REPORTABLE 05/14 11:25 Ckt Fail: NXX-319 more 05/14 11:25 No Trouble 05/14 11:30 Circuit Fail Wireless Carrier (5x) 05/14 11:30 Ckt Fail: NXX-319 331 more 05/14 11:30 No Trouble 05/14 11:35 FCC Must be Notified in 10 mins 05/14 11:35 Ckt Fail: NXX-319 331 more 05/14 11:35 No Trouble 05/14 11:40 Transport Provider 05/14 11:40 Ckt Fail: NXX-319 331 more 05/14 11:40 Outage in Mytown 05/14 11:45 FCC Notified 05/14 11:45 Ckt Fail: NXX-319 331 more 05/14 11:45 Outage in Mytown 09/25/2015 Copyright Assure911.net, LLC 2015. All Rights Reserved.

Copyright Assure911.net, LLC 2015. All Rights Reserved. Let’s work together to improve End-to-End 9-1-1 Reliability Visit assure911.com for more information 09/25/2015 Copyright Assure911.net, LLC 2015. All Rights Reserved.