Making sense of your workplace – lead differently and develop high-performing teams August 2017

Barry Oshry’s Human Systems Theory / Framework.

2 ways to see human behaviour As individual and personal As systemic

A short exercise.

2 ways to see human behaviour As individual and personal As systemic

Make up a Story Evaluate the others Take it personally React Malicious Insensitive Incompetent Take it personally React Get mad Get even Withdraw Lose focus Partnership

Your own side shows…?

Much That Seems Personal Is Not Personal

T e a r i n g Plop Neglect “Them” Vulnerability Complexity Accountability Plop Neglect “Them” Vulnerability

Center Ring Increased empathy/understanding Don’t take it personally Stay focused Don’t get hooked by “Stuff” Be strategic - take others’worlds into account Ease their condition Partnership

Side Show Malicious Insensitive Incompetent Get mad Get even Withdraw Make up a story Evaluate the others Malicious Insensitive Incompetent Take it personally React Get mad Get even Withdraw Lose focus Partnership

Reflection What are the consequences of the side shows in your organisation? What are the possibilities if we operate through centre ring? What do we have to give up to move away from our side shows?

Top Overload Middle Crunch Bottom Disregard Customer Neglect

Condition Response Experience Top Overload Suck It Up Burdened Bottom Disregard Hold Them Responsible Oppressed Middle Crunch Slide in Between Torn Customer Righteously Neglect Hold IT Responsible Indignant

Poor Strategies

Suck It Up Top Overload

Hold Them Responsible Bottom Disregard

Slide In Between Middle Crunch

The Nail in The Coffin

Experience Cause Tops Burdened Sucking It Up Circumstances Bottoms Oppressed THEM Holding THEM responsible Middles Torn Sliding in Between The Job Customers Indignant Holding IT responsible IT

Perpetuation and change?

Reflection Do you see yourself in this? If so, what are the costs to you in terms of Health? Relationships and partnership? Effectiveness? What are the costs to the system?

New Choices Tops: Be System Developers Bottoms: Be System Fixers Middles: Be System Integrators Customers: Be System Validators

Barry Oshry - Human systems theory Want to know more? “Seeing systems” – by Barry Oshry “The possibilities of Organisation” – Barry Oshry The Organisational Workshop – OW Talk to me

Using the OW IR / MPI / TEC / NZTA / MoT Core element of Accelerate: Strategic leadership programme Part of culture change and transformation towards collaborative working and empowerment Middle leadership empowerment integration