Copyright © 2016 The EXPERIENCE Institute®

Imagine a future...

where people... Family Friends Business Travelers Leisure Travelers Meeting Attendees

can sort through tons of information...

to find a destination...

that is working together... Airports Lodging Restaurants that is working together... Transportation Facilities/Venues Local Government

to make their EXPERIENCE better!

Where one message... will help determine whether to visit... or not.

We’re proud to be one of the FIRST in the nation to be accredited!

So how does this work?

Thousands experience San Antonio every day.

Meeting & Convention Attendees Business Travelers Meeting & Convention Attendees Tourists Friends & Family Locals

Is it easy for them to get around? Do they find interesting things to do? Are people friendly and helpful? How is their hotel? How are the restaurants? Is the city safe and clean?

San Antonio Experience. If we know the answers... we can create and deliver a better San Antonio Experience.

Why?

So they will come back again and do even more. They will also tell their friends how wonderful our city is.

And we will all have more customers.

we have to know how we are doing. But, to make this work... we have to know how we are doing.

Everywhere people go they will see signs, cards and posters like this:

Easily accessed by any device or desktop computer at MySanAntonioExperience.com

...the survey looks like this.

5 questions, loaded randomly Takes one minute to respond General experience questions No questions about specific businesses No personal info, only Zip Code

What can YOU do to help? Encourage customers to take the survey Remind them how easy and quick it is Let them know we all care about their San Antonio experience and are working to make it the best it can be!

...it’s that simple.

It’s all about capturing data to see how we’re doing... community-wide. And that involves YOU!

THANK YOU!

Together...