Managed IT Systems, Manager

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Presentation transcript:

Managed IT Systems, Manager U C L A Managed IT Systems I am the manager of MITS team. While the team is responsible for approximately “50” servers, “475” desktops, and “78” network and local printers and other standard hardware used by our customers on CTS and B&AS Domains. Presented by Dean Berreth Managed IT Systems, Manager

U C L A Managed IT Systems Who we are Who we support What we support Domain Network Servers End Users/Desktop Departmental Applications Remote Access Current & Future Projects Conclusions and Q&A

U C L A Who are we? Managed IT Systems Dean Berreth, Mgr Alan Mok, Senior Systems Analyst Tim Narikawa, Senior Systems Analyst Mits Yamahata, Systems Analyst

Who we support… Our Customers: Communication Technology Services Bus & Admin Services Administration Campus Service Enterprises Early Care & Education Real Estate WC Office of the Building Insurance & Risk Management Mail, Document & Distribution Services Central Ticket Office Events Office Financial Management Managed Network Services Student Technology Center California NanoSystems Institute Center for Society & Genetics Who we support…

U C L A What do we support… Managed IT Systems Domain Network (NT & AD) Servers End User & Desktop Departmental Application Remote Access

Domain Network Support: Managed IT Systems U C L A NT Domain (WinNT) Active Directory (Win2K & Win2K3) Domain Controllers (Login Servers) DNS, DHCP, WINS Patch Updates (Network Wide) Virus Scanning (Network Wide) Spyware Scanning (Network Wide) Backups (Shadow/Undelete/Tape) Server Monitoring (Paging)

U C L A Server Support: Managed IT Systems Domain File & Print Email Databases Web Departmental Applications How many do we support?

Managed IT Systems U C L A What is a server?

End User / Desktop Support: Managed IT Systems U C L A Help Desk Ext 56000, callcenter@be.ucla.edu Hardware Support Desktops, Monitors, Laptops, PDAs, Blackberrys, etc. Local & Network Printers Operating System Windows NT, 2000, XP, etc. Standard Applications Office (Word/Excel/PowerPoint/Access/Outlook) Other MS (IE/Visio/Project/Publisher/FrontPage/etc) Hummingbird (Host Explorer) Non-Standard Applications Adobe (Illustrator/Pagemaker/Photoshop/Acrobat) Macromedia/ColdFusion/DreamWeaver/Citrix/etc. Other Support Departmental Applications

Departmental Application Support: Managed IT Systems U C L A Departmental Application Support: Provide consultation services Project management assistance Installation & testing Ongoing support Examples: Essbase (FM) TicketMaster (CTO) Campus Calendar (EO) Performance Impact (CTS)

U C L A Remote Access: Managed IT Systems Email Outlook via VPN Outlook Web Access Blackberry & other PDAs Windows Mobile 5 (Future) VPN (Virtual Private Network) Home PC / Notebooks Citrix/Terminal Services (Future)

Current & Future Projects: Managed IT Systems U C L A Current & Future Projects: Upgrade CTS Desktops to Windows XP & Office 2003 Active Directory 2003 for B&AS Active Directory 2003 for CTS Citrix/Terminal Services SpySweeper (Network) Help Desk (24hr Availability) Increase Customer Base NOC Server Room VPN for CTS (replace current)

U C L A Thank you for your time! Conclusion Any Questions? Managed IT Systems U C L A Conclusion Any Questions? Thank you for your time!