Accrediting technical competence for Registrars Developing a national qualification Sara Teers & Diane Reed

Translating strategy in to action Feedback from GRO Helpdesk Converting Handbook competencies to computer based learning Best practice training materials published for 13 key topics Establish a national learning network Implement a nationally accredited qualification Develop a new apprenticeship framework

Progress against the priorities Telephone data pilot launched February ’12 Handbook competencies in to computer based learning Training newsletter Suite of quality assured training materials Application submitted to City & Guilds Meetings held with Apprenticeships SE

Why revisit the concept of a national qualification? Withdrawal of technical inspection Workforce demographic Current economic conditions and erosion of traditional remuneration strategies Inconsistent training, standards and quality of service Perceived rise in number of recorded errors Inconsistent mechanisms for measuring officer competence

A national qualification for the LRS Modular approach to learning which is consistently assessed Delegates take responsibility for their own learning Knowledge acquired through a combination of blended learning approaches Standardised assessment tools Technical standards owned and updated by GRO Integral generic skills

Next steps Establish core group including GRO, LRSA and LRS reps Agree detailed content of the modules Develop an assessment strategy Survey LRS for expressions of interest Identify and train assessors External audit and full evaluation Certification dual branded – C&G/RG/LRSA

Measures of success Improved accuracy and integrity of data captured by Registrars Officer competence and confidence in dealing with a broad range of transactions Improved customer service, IT and understanding of local government Reduced call volume to GRO helpdesk A succession plan for the future of registration

Timescales Project group established – May ’12 National survey and analysis of outcomes Initial scoping workshop – 18 June ’12 Modules complete – end July ’12 Assessors and pilot authorities identified Assessor training – December ’12 Pilot launched April ’13 Full programme rolled-out autumn/winter ’12 Programme duration - between 12 & 18 months