NWO-CFA

OPERATIONAL PARAMETERS

TABLE OF CONTENTS Repeat Faults

LANDLINE REPEAT FAULTS (Last 12 Months) BSNL CO TARGET: <=10% SSA MAY-16 JUN-16 JUL-16 AUG-16 SEP-16 OCT-16 NOV-16 DEC-16 JAN-17 FEB-17 MAR-17 APR-17 MRX 14.3 14.8 14.4 13.3 13.2 11.1 13.6 13.1 12.3 13.4 7.2 PGT 14.0 15.7 14.1 14.9 12.6 7.6 ALP 13.8 14.7 11.7 12.2 12.7 7.7 CNN 12.9 11.0 11.8 11.2 11.9 7.8 ENK 16.1 17.1 16.3 15.4 13.9 14.5 TRC 13.0 15.3 8.0 KTM 15.1 14.6 13.7 12.1 17.3 8.2 PTA 16.7 16.2 16.6 15.9 14.2 17.4 9.3 KOZ 15.0 16.9 15.5 12.5 9.4 TVM 16.8 10.2 QLN 12.0 11.6 12.4 10.8 11.3 10.0 11.4 10.4 11.5 CIRCLE 12.8 8.7* * Figures till 14/04/17

JANUARY FEBRUARY MARCH 9 12 13 15 14 16 10 LL REPEAT FAULTS - COMPARISON JANUARY TO MARCH DIVISION JANUARY FEBRUARY MARCH PAYYANUR 9 12 KUTHUPARAMBA 13 MATTANUR 15 14 KANHANGAD CHERUKUNNU 16 TALIPARAMBA 10 UPPALA THALASSERY KASARAGOD NILESWARAM KANNUR P KANNUR T SREEKANDAPURAM TARGET: <=10%

BROADBAND REPEAT FAULTS (Last 12 Months) BSNL CO TARGET: <=15% SSA MAY-16 JUN-16 JUL-16 AUG-16 SEP-16 OCT-16 NOV-16 DEC-16 JAN-17 FEB-17 MAR-17 APR-17 KTM 22.1 20.8 22.7 22.9 22.5 19.4 21.9 21.8 19.7 23.1 12.9 PGT 23.3 23.8 24.0 23.0 20.5 21.0 21.1 23.2 13.2 TRC 21.5 21.6 23.4 24.5 23.6 20.6 21.7 22.8 13.3 CNN 20.4 21.2 20.2 20.1 19.1 17.7 14.5 TVM 24.2 19.0 21.4 19.5 19.9 14.9 MRX 25.4 25.6 25.3 24.8 24.6 22.6 25.0 23.7 26.1 15.4 ALP 24.3 20.3 15.5 ENK 26.7 24.7 24.9 22.4 26.6 25.1 16.0 PTA 25.5 21.3 16.8 KOZ 23.5 QLN 18.4 18.2 20.0 19.3 22.0 19.2 CIRCLE 20.9 15.5* * Figures till 14/04/17

JANUARY FEBRUARY MARCH 13 16 20 21 25 23 24 22 19 26 33 BB REPEAT FAULTS - COMPARISON JANUARY TO MARCH DIVISION JANUARY FEBRUARY MARCH SREEKANDAPURAM 13 16 20 PAYYANUR 21 CHERUKUNNU 25 23 TALIPARAMBA KUTHUPARAMBA 24 22 MATTANUR 19 THALASSERY 26 KANHANGAD KASARAGOD KANNUR P NILESWARAM KANNUR T UPPALA 33 BSNL CO TARGET: <=15%

FAULT CLEARANCE – LANDLINE TABLE OF CONTENTS FAULT CLEARANCE – LANDLINE

LANDLINE FAULT CLEARANCE, WITHIN 1 DAY (Last 12 months) SSA MAY-16 JUN-16 JUL-16 AUG-16 SEP-16 OCT-16 NOV-16 DEC-16 JAN-17 FEB-17 MAR-17 APR-17 TRC 19.9 18.6 19.7 24.6 23.2 22.6 28.4 30.1 37.0 42.4 43.2 35.8 KOZ 23.8 21.3 23.1 29.8 25.9 27.2 33.9 34.8 38.1 41.3 43.1 33.3 MRX 21.9 21.8 24.1 29.3 29.2 26.5 30.4 30.7 32.8 28.8 ENK 22.4 20.2 22.8 28.1 24.7 23.9 27.7 33.8 37.2 35.4 28.5 TVM 18.5 18.9 22.1 26.4 23.5 26.6 26.8 27.0 31.7 32.4 QLN 17.8 17.7 19.8 25.5 28.6 31.3 33.2 CNN 16.3 16.0 16.8 22.2 20.9 20.6 24.8 26.0 29.1 25.2 PTA 13.4 13.7 18.3 21.6 18.8 19.1 25.1 33.5 36.6 29.9 22.9 PGT 14.2 13.6 15.3 20.3 16.9 27.9 32.7 30.5 ALP 15.5 15.1 19.2 21.0 25.0 25.7 29.7 KTM 11.4 12.1 15.8 18.0 20.0 21.1 TOTAL 26.9 31.6 34.4 27.3* Updated till Nov 30 * Figures till 14/04/17

LL FAULT CLEARANCE PERFORMANCE WITHIN 1 DAY- COMPARISON JANUARY TO MARCH….TARGET= 40% DIVISION JANUARY FEBRUARY MARCH KANHANGAD 22 28 31 UPPALA 24 30 KASARAGOD 33 32 NILESWARAM 25 26 TALIPARAMBA 29 SREEKANDAPURAM 41 MATTANUR CHERUKUNNU 35 KANNUR T 36 37 KUTHUPARAMBA 34 PAYYANUR 38 42 THALASSERY KANNUR P 47 46

LANDLINE FAULT CLEARANCE, WITHIN 3 DAYs (Last 12 months) SSA MAY-16 JUN-16 JUL-16 AUG-16 SEP-16 OCT-16 NOV-16 DEC-16 JAN-17 FEB-17 MAR-17 APR-17 KOZ 58.6 57.0 59.9 65.4 63.0 62.2 67.3 70.8 71.5 74.1 76.1 63.3 QLN 48.8 50.7 55.4 66.8 64.0 66.0 65.5 68.0 71.4 75.0 69.7 61.1 MRX 58.1 60.6 64.3 68.8 67.7 63.1 66.4 67.4 68.5 73.2 60.4 TRC 50.5 50.8 52.6 57.7 57.4 62.6 69.2 TVM 54.9 57.9 65.0 62.0 66.2 64.8 70.5 71.2 59.2 CNN 51.6 55.6 61.2 59.3 58.5 61.3 61.6 63.6 67.1 68.1 57.8 PTA 48.1 49.6 58.4 65.6 60.8 56.2 65.3 71.3 75.2 70.0 57.2 ENK 64.4 66.9 62.5 64.2 67.8 71.1 72.2 55.9 KTM 39.1 43.1 49.3 56.7 52.4 54.7 53.6 ALP 45.2 47.3 51.5 54.0 62.1 67.2 64.6 52.7 PGT 48.3 56.4 53.5 50.3 60.0 63.9 71.0 66.7 46.6 CIRCLE 52.1 54.1 60.2 59.1 62.3 67.6 70.2 70.1 58.0* * Figures till 14/04/17

LL FAULT CLEARANCE PERFORMANCE WITHIN 3 DAYS- COMPARISON JANUARY TO MARCH DIVISION JANUARY FEBRUARY MARCH KANHANGAD 60 64 62 KASARAGOD 63 69 75 UPPALA 76 CHERUKUNNU 70 74 SREEKANDAPURAM 68 73 80 NILESWARAM MATTANUR 71 72 KUTHUPARAMBA TALIPARAMBA KANNUR T 79 PAYYANUR 78 77 84 THALASSERY KANNUR P 83 86 89

LANDLINE FAULT CLEARANCE, WITHIN 7 DAYS (Last 12 Months) SSA MAY-16 JUN-16 JUL-16 AUG-16 SEP-16 OCT-16 NOV-16 DEC-16 JAN-17 FEB-17 MAR-17 APR-17 QLN 68.3 70.3 74.1 84.1 82.2 83.3 82.9 87.5 91.6 86.1 79.1 CNN 72.7 72.4 78.0 80.5 78.9 79.3 80.9 81.6 83.7 83.8 TVM 75.7 77.0 79.8 82.8 80.3 80.2 84.2 81.9 86.5 74.0 KOZ 74.9 73.0 75.0 79.5 77.7 77.8 80.0 82.6 84.5 86.4 73.4 MRX 76.8 82.5 82.7 84.0 86.2 TRC 67.2 67.6 71.2 76.3 78.4 78.2 79.9 83.5 PTA 70.4 71.9 78.1 76.5 78.5 82.4 85.0 88.1 85.5 72.5 KTM 59.7 63.1 69.3 76.1 74.6 74.7 81.8 83.6 83.0 70.9 ALP 66.0 67.7 77.5 79.2 85.8 82.1 69.9 ENK 77.2 79.4 85.2 85.4 85.6 69.2 PGT 69.4 73.8 81.3 84.9 84.4 61.7 TOTAL 71.6 72.6 76.4 78.3 80.7 83.4 72.4* * Figures till 14/04/17

FAULT CLEARANCE – BROADBAND TABLE OF CONTENTS FAULT CLEARANCE – BROADBAND

BROADBAND FAULT CLEARANCE, WITHIN 1 DAY (Last 12 months) TARGET: >= 60% SSA MAY-16 JUN-16 JUL-16 AUG-16 SEP-16 OCT-16 NOV-16 DEC-16 JAN-17 FEB-17 MAR-17 APR-17 KOZ 30.7 28.7 29.0 37.2 33.5 33.6 44.2 43.9 46.8 53.6 54.2 44.7 TRC 26.2 27.8 27.9 35.4 35.3 36.0 40.0 41.6 42.9 53.8 48.5 42.7 ENK 26.8 25.3 26.4 33.7 30.3 30.8 39.6 39.0 43.4 36.2 ALP 22.9 21.1 33.4 28.6 34.9 40.4 38.4 43.2 45.4 MRX 28.5 29.6 36.1 35.1 41.9 38.2 39.4 42.6 34.7 PGT 24.7 22.4 18.2 28.4 23.1 22.5 35.8 34.1 38.1 39.8 50.0 CNN 18.6 20.3 24.2 25.0 31.2 28.1 32.8 36.4 35.6 32.5 QLN 21.3 21.6 27.7 30.0 29.3 31.0 36.7 39.9 40.6 41.7 31.5 PTA 17.0 14.5 20.1 22.7 34.4 36.3 30.6 KTM 17.6 20.8 20.6 26.7 33.0 32.7 35.0 29.5 TVM 20.2 19.7 21.8 27.5 24.9 23.4 32.2 27.1 32.1 35.5 CIRCLE 23.3 29.2 29.9 37.7 42.8 35.2* * Figures till 14/04/17

BB FAULT CLEARANCE PERFORMANCE WITHIN 1 DAY- COMPARISON JANUARY TO MARCH DIVISION JANUARY FEBRUARY MARCH MATTANUR 21 22 SREEKANDAPURAM CHERUKUNNU 28 30 KANNUR P 29 35 NILESWARAM KANHANGAD 32 KANNUR T 31 33 UPPALA THALASSERY 37 PAYYANUR TALIPARAMBA 34 KASARAGOD KUTHUPARAMBA 36 NO DIVISION ACHIEVED THE TARGET TARGET: >= 60%

BROADBAND FAULT CLEARANCE, WITHIN 3 DAYS (Last 12 months) TARGET: >= 90 % SSA MAY-16 JUN-16 JUL-16 AUG-16 SEP-16 Oct-16 NOV-16 DEC-16 JAN-17 FEB-17 MAR-17 APR-17 KOZ 68.5 68.9 68.6 74.8 72.4 72.1 78.3 82.2 82.8 85.0 85.7 75.0 TRC 62.5 64.5 63.6 70.0 74.9 75.5 79.8 78.7 80.5 82.6 73.1 MRX 70.4 72.8 78.0 76.7 73.3 78.1 81.6 83.1 84.0 71.6 ALP 59.2 58.5 64.0 71.0 68.0 73.5 77.1 79.1 81.7 82.3 71.3 ENK 66.1 68.8 67.0 78.2 79.3 66.7 CNN 60.3 58.9 66.0 65.1 66.9 68.4 69.3 72.5 75.6 TVM 56.8 59.0 62.8 66.6 63.4 61.9 66.5 69.2 70.3 75.4 66.3 QLN 57.5 58.3 65.3 69.7 67.3 70.8 75.2 76.1 82.5 78.5 66.2 PTA 55.3 52.9 60.5 67.1 63.9 78.6 78.9 79.9 76.6 PGT 59.1 63.7 58.2 68.7 64.3 73.2 77.5 KTM 49.4 56.0 59.5 70.1 64.7 75.1 CIRCLE 61.7 63.3 64.6 77.3 79.4 80.0 68.6* * Figures till 14/04/17

BB FAULT CLEARANCE PERFORMANCE WITHIN 3 DAYS- COMPARISON JANUARY TO MARCH DIVISION JANUARY FEBRUARY MARCH SREEKANDAPURAM 55 56 UPPALA 61 64 69 CHERUKUNNU 62 65 68 TALIPARAMBA MATTANUR 63 60 KANHANGAD 70 KANNUR T 72 KASARAGOD 66 74 THALASSERY 71 75 KANNUR P NILESWARAM KUTHUPARAMBA 78 PAYYANUR 76 NO DIVISION ACHIEVED THE TARGET TARGET: >= 90 %

BROADBAND FAULT CLEARANCE, WITHIN 7 DAYS (Last 12 months) SSA MAY-16 JUN-16 JUL-16 AUG-16 SEP-16 OCT-16 NOV-16 DEC-16 JAN-17 FEB-17 MAR-17 APR-17 TRC 79.7 81.4 83.4 89.6 92.6 91.6 91.2 94.3 93.4 94.0 85.5 ALP 79.0 80.0 84.6 87.9 86.2 88.9 88.7 92.0 91.7 93.3 91.9 84.4 KOZ 85.1 84.8 84.7 88.4 86.3 87.6 90.4 92.5 92.2 92.9 93.1 83.8 QLN 77.6 77.9 81.7 87.3 87.0 85.2 89.1 89.8 92.3 82.6 CNN 83.1 82.4 82.1 86.6 86.8 86.4 88.5 92.4 89.3 MRX 88.0 87.4 87.5 91.1 88.2 91.3 93.8 92.1 92.8 93.7 81.6 TVM 80.2 83.9 85.7 83.5 83.7 87.8 86.7 80.4 PTA 77.1 75.9 82.8 84.9 84.3 85.9 90.8 91.8 90.6 79.5 PGT 78.9 80.7 92.7 91.4 91.5 KTM 71.7 75.6 84.0 89.7 90.1 78.7 ENK 86.0 84.5 88.1 77.8 CIRCLE 82.3 88.3 81.3 * Figures till 14/04/17

TABLE OF CONTENTS FAULT RATE

LANDLINE FAULT RATE (Last 12 Months) SSA MAY-16 JUN-16 JUL-16 42583 Sep-16 OCT-16 NOV-16 DEC-16 JAN-17 FEB-17 MAR-17 APR-17 TRC 11.2 14.2 13.8 12.7 10.2 7.1 6.6 6.3 6.1 5.8 2.6 ALP 11.6 13.0 10.9 9.9 7.9 6.2 6.0 5.4 5.1 4.4 3.2 ENK 8.3 9.8 8.0 6.5 10.3 10.5 8.7 7.2 9.5 3.4 PGT 9.1 9.7 9.3 9.0 7.0 8.1 7.3 6.7 3.6 MRX 9.6 8.2 10.6 7.6 8.8 3.9 TVM 14.8 19.3 19.0 18.1 14.5 8.9 7.8 PTA 13.4 14.6 13.5 13.1 7.5 5.6 CNN 6.4 5.3 9.2 6.9 4.5 QLN 11.0 13.2 12.2 11.3 4.8 4.2 5.9 5.2 KTM 11.7 12.3 10.0 KOZ 14.0 12.4 CIRCLE 10.4 10.8 4.2* * Figures till 14/04/17

FAULT RATE COMPARISON: JANUARY TO MARCH DIVISION JANUARY FEBRUARY MARCH SREEKANDAPURAM 3.22 3.06 3.41 MATTANUR 5.51 4.72 NILESWARAM 5.96 5.3 5.33 TALIPARAMBA 6.3 5.6 5.61 KANHANGAD 6.69 8 8.35 PAYYANUR 6.9 5.98 5.63 KASARAGOD 9.21 7.37 9.6 UPPALA 8.2 9.77 KANNUR T 9.38 9.69 10.32 CHERUKUNNU 9.53 7.76 8.76 KANNUR P 9.58 9.27 10.26 KUTHUPARAMBA 10.44 10.01 9.97 THALASSERY 12.53 12.19 12.71

EXCHANGES WITH FAULT RATE > 15 % SL NO DIVISION EXCHANGE FAULT RATE 203 KANHANGAD MAVUNGAL DLC 54.01 202 PANATHUR 23.76 201 KANNUR P FORTLIGHT DLC 23.68 200 KASARAGOD ULIYATHADKA DLC 19.23 199 THALASSERY MAHE 17.98 198 KANNUR T THILANOOR DLC 17.85 197 UPPALA MIYAPADAVU 17.26 196 VORKADY 17.08 195 NILESWARAM MALOTH 17.01 194 RAJAPURAM 16.95 193 CHERUKUNNU ADUTHILA DLC 16.26 192 KADACHIRA 16.15 191 SK COMPLEX DLC 15.87 190 PAYYANUR RAJAGIRI 15.56 189 AMBALATHARA 15.49

BROADBAND FAULT RATE (Last 12 Months) SSA MAY-16 JUN-16 JUL-16 AUG-16 SEP-16 OCT-16 NOV-16 DEC-16 JAN-17 FEB-17 MAR-17 APR-17 TRC 8.2 9.3 8.5 7.5 6.9 7.8 5.7 6.1 6.7 2.7 KTM 10.2 9.4 8.9 8.0 8.3 8.6 7.6 3.5 ENK 13.0 12.8 11.5 10.9 9.6 10.3 12.4 7.7 ALP 9.9 7.9 8.7 6.2 4.9 3.6 PGT 12.2 11.3 9.1 11.7 7.1 3.8 TVM 10.0 10.1 7.2 5.6 8.1 4.2 CNN 9.8 11.0 9.0 7.4 6.8 4.4 QLN 5.5 5.4 6.4 4.8 MRX 13.5 15.2 13.6 12.7 12.0 13.3 10.8 PTA 13.1 11.6 11.1 10.7 10.6 11.9 7.0 10.4 5.1 KOZ 15.8 13.9 13.7 13.8 8.8 6.3 CIRCLE 10.5 9.5 4.1* BSNL CO TARGET: <=7 % * Figures till 14/04/17

BB FAULT CLEARANCE PERFORMANCE WITHIN 3 DAYS- COMPARISON JANUARY TO MARCH TARGET – 100% DIVISION JANUARY FEBRUARY MARCH SREEKANDAPURAM 55 56 UPPALA 61 64 69 CHERUKUNNU 62 65 68 TALIPARAMBA MATTANUR 63 60 KANHANGAD 70 KANNUR T 72 KASARAGOD 66 74 THALASSERY 71 75 KANNUR P NILESWARAM KUTHUPARAMBA 78 PAYYANUR 76

PROVISIONING – LANDLINE TABLE OF CONTENTS PROVISIONING – LANDLINE

LANDLINE PROVISIONS – WITHIN 3 DAYS (Last 12 Months) SSA MAY-16 JUN-16 JUL-16 AUG-16 SEP-16 OCT-16 NOV-16 DEC-16 JAN-17 FEB-17 MAR-17 APR-17 KTM 29.8 26.7 28.9 33.3 28.4 31.7 25.9 26.1 36.7 31.1 41.2 35.9 QLN 42.6 25.8 28.3 30.3 29.0 33.8 33.5 23.9 34.0 32.9 40.8 28.6 ENK 20.7 23.5 26.6 20.5 24.9 30.6 31.9 30.7 28.2 PTA 27.2 18.9 21.3 22.8 20.2 22.7 24.3 35.8 23.0 25.6 27.9 CNN 34.7 18.7 22.0 26.3 26.4 23.1 23.6 27.0 34.2 42.4 53.7 MRX 29.5 19.1 22.4 18.6 16.1 14.3 25.2 26.0 31.5 TVM 25.0 29.4 21.7 24.4 24.7 23.7 29.6 PGT 17.5 18.3 22.1 16.8 19.7 13.5 32.7 ALP 42.2 15.9 27.6 19.4 18.0 23.3 30.4 29.9 29.1 TRC 32.6 23.4 30.8 24.1 19.8 26.2 34.9 20.1 KOZ 27.4 21.4 21.5 22.3 13.9 27.7 CIRCLE 32.1 21.2 24.8 27.1 22.5 21.1 30.2 31.3 37.1 25.7* * Figures till 14/04/17

LL PROVISIONING WITHIN 3 DAYS- COMPARISON JANUARY TO MARCH DIVISION JANUARY FEBRUARY MARCH SREEKANDAPURAM 18 20 CHERUKUNNU 19 KUTHUPARAMBA 21 MATTANUR 22 TALIPARAMBA PAYYANUR 24 UPPALA 26 29 KANNUR T 23 KANNUR P NILESWARAM KASARAGOD 25 28 THALASSERY KANHANGAD 16 15

LANDLINE PROVISIONS WITHIN 7 DAYS (Last 12 Months) SSA MAY-16 JUN-16 JUL-16 AUG-16 SEP-16 OCT-16 NOV-16 DEC-16 JAN-17 FEB-17 MAR-17 APR-17 KTM 49.0 40.4 46.5 47.3 40.7 42.3 35.4 39.5 51.2 50.8 54.6 48.1 QLN 59.8 43.7 48.3 50.4 41.1 49.1 50.1 39.3 58.4 TVM 49.4 42.4 47.2 44.0 34.0 36.5 39.2 38.3 46.6 45.9 48.7 PGT 34.1 36.9 41.9 28.5 30.8 26.1 31.2 41.5 49.2 47.1 38.0 MRX 50.9 33.1 42.7 36.8 31.3 29.5 28.6 24.2 40.8 44.8 45.8 36.4 PTA 47.8 35.8 45.1 40.6 31.6 37.0 42.6 41.0 58.8 45.3 36.0 ENK 42.8 36.2 36.3 33.5 37.1 41.2 51.3 48.0 34.4 CNN 65.0 30.6 35.3 38.2 32.8 37.6 51.1 58.2 69.0 ALP 56.2 25.3 44.7 27.5 27.8 37.2 37.5 46.7 43.1 KOZ 51.0 35.2 40.0 35.9 31.0 28.9 38.1 48.9 53.4 28.4 TRC 44.1 45.4 33.4 29.7 38.6 44.3 46.2 28.0 CIRCLE 41.8 34.7 34.2 37.3 47.4 49.8 53.3 35.0 * Figures till 14/04/17

LL PROVISIONING WITHIN 7 DAYS-COMPARISON JANUARY TO MARCH DIVISION JANUARY FEBRUARY MARCH UPPALA 34 42 46 KUTHUPARAMBA 35 32 36 TALIPARAMBA 38 33 KANNUR T 39 40 KANNUR P 44 41 THALASSERY 49 45 CHERUKUNNU 55 54 NILESWARAM 59 62 MATTANUR 60 58 KASARAGOD PAYYANUR 65 63 KANHANGAD 66 SREEKANDAPURAM 70

PROVISIONING – BROADBAND TABLE OF CONTENTS PROVISIONING – BROADBAND

BROADBAND PROVISIONS WITHIN 3 DAYS (Last 12 Months) TARGET: >= 80 % SSA MAY-16 JUN-16 JUL-16 AUG-16 SEP-16 OCT-16 NOV-16 DEC-16 JAN-17 FEB-17 MAR-17 APR-17 CNN 75.0 62.6 66.1 63.0 61.3 70.0 69.4 67.7 65.1 67.8 74.1 60.4 PTA 55.1 58.6 63.8 62.0 71.8 71.6 72.6 72.8 78.5 60.0 KTM 58.9 62.4 67.6 64.1 60.2 65.9 57.7 60.7 63.1 57.9 ALP 63.7 51.2 62.3 69.6 62.7 71.5 74.5 56.8 PGT 57.0 56.3 58.7 58.2 50.6 64.5 58.0 63.9 55.3 ENK 51.6 54.3 55.2 60.3 58.8 58.4 63.4 66.7 51.5 TVM 51.1 57.4 56.6 47.2 56.0 54.2 62.2 QLN 61.2 54.0 58.5 59.9 69.5 65.5 64.8 65.3 67.2 50.5 KOZ 52.8 48.0 49.7 52.4 47.7 56.1 55.5 59.4 52.9 59.1 68.9 MRX 50.2 54.9 47.3 56.4 52.2 66.2 43.8 TRC 56.5 53.7 46.2 41.8 48.9 44.8 55.8 69.2 41.4 TOTAL 60.1 55.0 53.3 61.0 59.6 57.5 62.1 69.9 51.4* * Figures till 14/04/17

BB PROVISIONING WITHIN 3 DAYS-COMPARISON JANUARY TO MARCH DIVISION JANUARY FEBRUARY MARCH KANNUR P 62 64 69 TALIPARAMBA 70 74 77 THALASSERY 71 79 82 SREEKANDAPURAM 86 89 CHERUKUNNU 72 78 81 KANHANGAD 73 KANNUR T 75 85 MATTANUR 84 90 KUTHUPARAMBA 76 PAYYANUR 88 NILESWARAM UPPALA KASARAGOD 83

BROADBAND PROVISIONS WITHIN 7 DAYS (Last 12 Months) SSA MAY-16 JUN-16 JUL-16 AUG-16 SEP-16 OCT-16 NOV-16 DEC-16 JAN-17 FEB-17 MAR-17 APR-17 PTA 69.1 73.8 77.7 76.7 73.6 83.8 84.8 87.5 89.6 85.7 87.7 68.8 CNN 82.6 71.6 75.5 70.2 69.0 80.7 79.2 78.4 82.0 82.1 67.6 KTM 70.7 72.5 78.6 71.7 73.1 71.9 78.2 77.8 66.0 ALP 63.0 72.4 67.9 67.3 80.8 80.4 83.9 83.5 63.5 PGT 66.2 72.3 70.4 62.3 78.5 75.8 80.6 84.1 62.5 ENK 65.0 66.9 70.3 69.5 63.8 72.7 74.1 79.5 62.2 TVM 65.3 70.9 69.2 58.2 79.8 72.2 73.3 71.8 76.9 58.7 QLN 69.3 74.7 71.5 81.2 80.5 78.0 81.7 76.5 78.7 MRX 68.7 69.6 68.5 60.2 73.7 76.2 75.3 57.5 KOZ 64.0 63.4 64.7 66.8 61.5 71.2 72.9 76.3 57.0 TRC 68.4 69.4 59.7 54.2 65.5 78.1 47.3 TOTAL 68.3 64.5 74.4 74.5 80.3 60.0* * Figures till 14/04/17

BB PROVISIONING WITHIN 7 DAYS- COMPARISON JANUARY TO MARCH DIVISION JANUARY FEBRUARY MARCH TALIPARAMBA 69 86 90 CHERUKUNNU 78 87 91 KANNUR T 88 92 UPPALA 89 KANNUR P 79 THALASSERY SREEKANDAPURAM 81 85 KANHANGAD PAYYANUR KUTHUPARAMBA 83 KASARAGOD 84 94 MATTANUR NILESWARAM

EXCHANGES WITH MTTR > 25 HOURS…….TARGET = 8-HRS SL NO DIVISION EXCHANGE MTTR 22 KANHANGAD KALLOORAVI DLC 54.42 21 AVIKKARA DLC 46.77 20 MATTANUR ULIYIL 37.33 19 KILIYANTHARA 37.26 18 SREEKANDAPURAM PAYYAVOOR 36.07 17 ARALAM 34.87 16 34.28 15 TALIPARAMBA NADUVIL 33.19 14 MAYYIL 32.05 13 NILESWARAM KAYYUR 32.01 12 KACHERIKADAVU 31.79 11 CHITTARIKKAL 31.59 10 PANATHUR 30.64 9 THERTHALLY 30.32 8 UPPALA KANIYALA 29.21 7 PAIVELIKA 28.55 6 PERAVOOR 28.3 5 KANNUR T MUNDERI 27.98 4 KAKKAYANGHAD 27.03 3 PAYYANUR PERINGOME 26.96 2 KASARAGOD EDANEER DLC 26.59 1 KUTHUPARAMBA KADAVATHUR 26.04

Non provision of NPC,Peringathur LANDLINE AND BROADBAND not working CPGRAMS More than 15 days Case Unit Name Date of Action Grievance in Brief Phone No Days Pending DET KSZ Shri V V SIDHARTHAN 04/04/2017 Below poverty line without BPL Ration card ,SC,ST Etc are staying in one area had been refused for connection of Land line by BSNL office. Munnar,Kasaragod   16 Case Unit Name Date of Action Grievance in Brief Phone No Days Pending DET KBA MOHAMMED ASHRAF 28/03/2017 Non provision of NPC,Peringathur   21 DET KNR ANOOPKUMAR P V 30/03/2017 LANDLINE AND BROADBAND not working 0497-2722701 19

CIRCLE PG – MORE THAN 15 DAYS PENDING S.No. Division Phone No Grievance Date Grievance Days Pending Report 1 DET NLS 0467-2287330 20/02/2017 BB-Broadband speed low 56 2 DET PAY 04985-241922 17/03/2017 I would like to change the data plan 31 3 DET TMB 0497-2747230 07/03/2017 Delay in shifting of telephone to KSY 41 4 DET SKM 0460-2235656 28/03/2017 O/G calls GETTING wrong Nos. 20 5. CAO CMTS CNN 0497-2659032 24/02/2017 Refund of deposit 52 6 CAO CMTS CNN - Wimax Account # 533802006 Bill# 91558189 10/03/2017 WIMAX - Excess bill 38 7 DEP TLY 490-2337588 06/03/2017 Delay in shifting of telephone 42 Cable pair not available 8 DET SKM 0460-2235656 28/03/2017 Out going calls are faulty 20

non provision of NPC, VETENARY CLINIC,MYL BA PG- MORE THAN 15 DAYS: S.No Case Unit Phone No Grievance Date Grievance in Brief 1 DE T PAY 04985-240338 21/03/2017 BB nw 2 04985-213843 28/03/2017 NW 3 DE T TMB 0497-- 25/01/2017 non provision of NPC, VETENARY CLINIC,MYL 4 0460-- 17/02/2017 non provision of NPC ,ASHARAF ,MYL 5 0497-2747230 23/02/2017 shift to KSY Technically not feasible. 6 0460-2242065 22/03/2017 7 27/03/2017 non provision of NPC ,NARAYAN MASTER ,MYL

BA PG- MORE THAN 15 DAYS S.No Case Unit Phone No Grievance Date Grievance in Brief Report 1 DEP CNN 0497-2743337 10/01/2017 NW Cable fault. Joint under tarred road. 2 0497-273 28/02/2017 NPC-LL/BB not provided Not feasible 3 0490-2768677 21/03/2017 Cable rearrangement 4 0497-2711929 24/03/2017 5 0497-2771096 28/03/2017 Shift from AZI to ALV+ REBATE 6 0497-2731746 03/04/2017 nw 7 DET CNN 0497-2791313 17/08/2016 NW for 2 months 5 pr cable damaged while constructing Compound wall by sub. 3AB post to be erected & 150m d/w needed. 8 0497-2792496 20/02/2017 NW for 18 months Dist/cable faulty (undr Tar road). 9 0497-- 01/03/2017 non provision of NPC ,HAMEED,ECR

BA PG- MORE THAN 15 DAYS S.No Case Unit Phone No Grievance Date Grievance in Brief Report 10 DET CNN 0497-2857976 03/03/2017 NW from 09-02-2017 11 0497-2850146 25/03/2017 NW 12 0497-- 27/03/2017 non provision of BB ,MURINGERI L.P. SCHOOL ,AJK 13 0497-2778034 03/04/2017 BB NW 14 0497-2779225 NW 1 week 15 DET MTR 0490-2494434 28/02/2017 NW - 5months 16 0490-2430927 01/03/2017 nw + rent rebate Reconn not feasible. 800M 5 Pr damaged in lightning. Road work damaged 200M 5 Pr now under concrete.   17 0490-2433302 30/03/2017 nw 18 DET TLY 0490-2315380 21/03/2017 NW for 1 year Cable not traceable due to soil filling on road work

MONSOON PRECAUTIONS Electrical Supply: 2. Earthing: During the North Easterly Monsoon slashing across Kerala in the coming months, we should take maximum precautions to protect our valuable assets viz. Telephone lines, Telephone instruments, cables, OF network, Power Plant, Exchange Equipments etc from lightning. Electrical Supply: Proper instructions should be given to the exchange in-charge to switch off KSEB power supply during periods of lightning by changing over to E/A supply position, which will also ensure KSEB neutral isolation. 2. Earthing: Earthlings of the exchange and MDF should be verified and the value should be ensured within the prescribed limits, with assistance from the Installation wing, if required. 3. Protective Devices: Protective devices like GD tube, IPM etc. should be properly inserted at the MDF.

MONSOON PRECAUTIONS 4. Pillar & DP: 5. Information to Customers: Proper earthing of all pillars and earth continuity among all main cables should be ensured. All open cable joints pending for closure should be closed immediately. DPs if any opened should be closed and glass paper can be used as cover to avoid entry of moisture content inside the DP box. 5. Information to Customers: All customers of Landline / WLL should be properly informed of the methods to safeguard Telephone instruments, BB modems etc. during lightning / rain especially at areas identified as lightning prone. 6. Proper Monitoring: All precautionary measures should be taken to ensure quality service to our customers during this lightning season. DGMs / DEs should properly monitor the above guidelines and ensure attending of faults within the shortest possible time

OTHER POINTS FOR DISCUSSION Improvement Service Parameters Effective utilization of DSA / Contract workers for marketing our products/services. More provision of new LL/BB – A Minimum of 10% increase in CFA/CM revenue More Provision of FTTH connections BB Penetration to 60% in Urban areas & 50% in Rural areas Action plan for meeting EB Customers, especially for getting new business of Core banking / Mobile CUG / FTTH etc. Suggestions for introducing new Marketing through Employees Scheme