CTE Conference

Prometric Team Heather Alexander, Account Manager heather.alexander@prometric.com Matt Snyder, Account Manager – backup matt.snyder@prometric.com Stacy Lawson, Team Lead stacy.lawson@prometric.com

Test Volumes Year over Year

Test Volume Comparison Per Training Program Type First Time Tests YOY * Totals do not include lapsed candidates

Written Exam Pass Rates YOY

Clinical Skills Exam Pass Rates YOY

Pass Rate By Skill 1st & 2nd Qtrs. Quarter 2016

Service Level Performance Call Center Stats Answering 80% of calls in 90 secs. NEW YORK NURSE AIDE REPORT   Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16  Oct- 16 Nov-16 Dec-16 YTD Calls Offered 4125 4759 5441 5070 5513 4409 29,317 Calls Answered 3961 4421 5204 4786 5357 4326 28,055 Copyright © 2016 Prometric. All rights reserved.

Outstanding Call Center Stats Average speed of answer in seconds Call Abandon Rate Copyright © 2016 Prometric. All rights reserved.

Best Practices Online IFT request form must be used to request test dates (more info after this slide). If a date is requested and you are no longer in need of it, let our team know ASAP as that resource may be used for another event. Always print the applications off the web, don’t photocopy. Review apps with students for completeness. Check training completion date – it’s not always the same as graduation date Applications must arrive completed with fees no later than 10 business days before the event. Check to make sure each candidate is receiving an ATT letter. Candidates have the tendency to get incomplete status letters and not act on getting their applications completed. Don’t wait until roster come out to discover candidates are missing as no changes can be made after the 5 business day window passes before an event. For ADA requests, sites need to provide the completed ADA packet for each candidate. Join our distro list/check web periodically for program updates @ www.prometric.com/nurseaide

Enhancements to IFT Event Request Process All IFT Event Requests must be submittted using the approved Prometric In Facility Request Form available on the web (http://fs6.formsite.com/Prometric/form12/index.html). In order for Prometric to process the request, the form must be completed accurately and in its entirety. Each event is then assigned a tracking number via email with a roster form for identifying candidates associated with the event. Roster needs to be printed and submitted with applications/fees. Contact Information: Urgent issues/inquiries: 866-241-3116 option 2, option 1, option 2 Non-Urgent requests/ inquiries: nycnasupport@prometric.com Missing information on candidate application, please have the candidate call 866-241-3116 option 1 and respond to prompts.

NY IFT Request Form

NY IFT Request Form

Miscellaneous Topics – Technology Investments Registry In the storyboard phase of a registry redesign. More functionality and enhanced security Easier end-user functions Eliminating old/not used functionality Better reporting capabilities Surpass Partnership with BTL of Shipley, Leeds, England Integrated system for test content development, test delivery, results processing and statistical analysis Client migration begins April 2016 Nurse Aide migrations planned for late 2016/early 2017

New Public Registry View

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What is a Job Analysis? Job Analysis is critical in establishing content validity The adequacy with which the test items adequately and representatively sample the content area to be measured Criteria to sit for the exam: List eligibility criteria to sit for the exam Current exam structure: Time allotted for each Number of questions Types of questions (multiple choice, constructed response)

Test Development Process Job Analysis Test Specifica-tions Item Writing Item Review Form Assembly Exam Review Exam Administration Statistical Item Analysis Cut Score Study 18 18

Job Analysis Survey Survey Distribution All NAEs All Mailing List Applicants All pass candidates in 2015/2016 All training programs Posted on Prometric webpage Sent to all clients for distribution Approx.: 76,000 emails sent 19