Control Systems: Financial and Human

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Presentation transcript:

Control Systems: Financial and Human Chapter 14 Control Systems: Financial and Human PowerPoint Presentation by Charlie Cook The University of West Alabama

Learning Outcomes After studying this chapter, you should be able to: List the four stages of the systems process and describe the type of control used at each stage. Describe the appropriate feedback process within and between the functional areas/departments. List the four steps in the control systems process. Describe the differences among the three categories of control frequency. Explain how the capital expenditures budget is different from the expense budget. List the three primary financial statements and what is presented in each of them. Copyright © 2006 Thomson Business and Economics. All rights reserved.

Learning Outcomes (cont’d) Explain the importance of positive motivational feedback in coaching. Explain the manager’s role in counseling and the role of the employee assistance program staff. Copyright © 2006 Thomson Business and Economics. All rights reserved.

Learning Outcomes (cont’d) Define the following key terms: controlling operating budgets preliminary control capital expenditures budget concurrent control financial statements rework control coaching damage control management by walking around (MBWA) control systems process management counseling standards employee assistance program (EAP) critical success factors discipline control frequency management audit budget Copyright © 2006 Thomson Business and Economics. All rights reserved.

Organizational Systems Controls Controlling _________________________________________________ _________________________________________________ Preliminary Control (Feedforward Control) ____________________________________ Copyright © 2006 Thomson Business and Economics. All rights reserved.

Organizational Systems Controls (cont’d) Concurrent Control _________________________________________________ _________________________________________________ Rework Control _________________________________________________ Damage Control Feedback Copyright © 2006 Thomson Business and Economics. All rights reserved.

Budgeting ____________________________________ Budget Operating Budget _________________________________________________ _________________________________________________ Operating Budget Revenue Budget ____________________________________ Expense Budget Capital Expenditure Budget Copyright © 2006 Thomson Business and Economics. All rights reserved.

Financial Statements Income Statement The Balance Sheet _________________________________________________ _________________________________________________ The Balance Sheet Cash Flow Statement Copyright © 2006 Thomson Business and Economics. All rights reserved.

Human Controls Coaching Management by Walking Around (MBWA) _________________________________________________ _________________________________________________ Management by Walking Around (MBWA) Copyright © 2006 Thomson Business and Economics. All rights reserved.

Coaching Model 1. 2. 3. 4. Exhibit 14–9 Copyright © 2006 Thomson Business and Economics. All rights reserved. Exhibit 14–9

Types of Problem Employees ____________________________________________ ____________________________________________ Copyright © 2006 Thomson Business and Economics. All rights reserved.

Human Controls (cont’d) Counseling _________________________________________________ _________________________________________________ Management Counseling Employee Assistance Program (EAP) Copyright © 2006 Thomson Business and Economics. All rights reserved.

Disciplining ____________________________________ Discipline _________________________________________________ _________________________________________________ ____________________________________ Progressive discipline steps Copyright © 2006 Thomson Business and Economics. All rights reserved.

The Discipline Model 1. 2. 3. 4. 5. Copyright © 2006 Thomson Business and Economics. All rights reserved.