TDTMS MarkeTrak Subtype Stats September 20, 2017.

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Presentation transcript:

TDTMS MarkeTrak Subtype Stats September 20, 2017

Overview TDTMS has requested the following MarkeTrak data for calendar year 2016: Customer Recission: Breakout Table of “Days from Enrollment Submitted” Switch Hold Removal: Switch Hold Not Removed vs. Total No. of Switch Hold Issues Submitted Transitioned Switch Hold Not Removed Transitioned Unexecutable Usage & Billing Missing: Breakout Table of “Average Days Open”

Customer Rescission – Time elapsed between completion of enrollment and MarkeTrak issue submit date – June 2016 Data Total Submitted June 2016: 1,176 Average days from enrollment to issue submit date: 5.34 RANGE AVG. DAYS FROM ENROLLMENT SUBMITTED TOTAL NO. ISSUES <1 124 1 - 5 494 5 - 9 370 9 - 13 107 13 - 17 51 17 - 21 17 21 - 25 9

Switch Hold Removal – 2016 Issues Transitioned Switch Hold Not Removed Total Switch Hold Removal Issues Submitted 2016: 8,926 Total Switch Hold Removal Issues Transitioned Switch Hold Not Removed: 1,317 % of Total: 14.75% TDSP TOTAL NO. ISSUES TDSP A 539 TDSP C 360 TDSP B 311 TDSP F 54 TDSP E 44 TDSP D 8 TDSP G 1 CR TOTAL NO. ISSUES CR 1 200 CR 4 198 CR 3 175 CR 15 82 CR 26 80 CR 9 77 CR 5 73 CR 6 56 CR 111 46 CR 22 38 CR 13 26 CR 2 24 CR 14 23 All Other 219

Switch Hold Removal – 2016 Issues Transitioned Unexecutable Total Switch Hold Removal Issues Submitted 2016: 8,926 Total Switch Hold Removal Issues Transitioned Switch Hold Not Removed: 719 % of Total: 8.06% TDSP TOTAL NO. ISSUES B 424 A 247 C 33 E 8 F 7 Unexecutable Reason Documentation Invalid/Incomplete 287 No Switch Hold Pending on this ESIID 209 Customer Assoc. with Current Occupant 163 Issue Should not be Submitted by ROR 60

Usage & Billing - Missing Total Submitted 2016: 8,180 No. issues transitioned ‘Complete’: 6,348 No. issues transitioned ‘Unexecutable’: 1,412 No. issues transitioned other: 420 Avg. Days Open Data: TDSP TOTAL ISSUES AVG. DAYS OPEN TDSP B 3,120 20.14 TDSP A 2,540 17.96 TDSP D 1,279 12.45 TDSP E 489 13.91 TDSP C 410 13.42 TDSP F 204 17.44 TSDP G 125 9.72 TSDP H 11 20.96 RANGE AVG. DAYS OPEN TOTAL ISSUES 0 - 6 906 7 - 13 749 14 - 20 4,308 21 - 27 1,492 28 - 34 431 35 – 41 166 42 – 48 60 49 + 68