+ = + = UM Voice Mail – Quick Start Touchtone User Interface  i i OCT 2012 Dial Access Number In Home Office: 4900 Outside Home Office: 336.741.4900 or 1-800-TELETAG Directory  Record or Add/Remove Recipients i Ring phone Use Keypad to Spell Keys Option Keys Option Welcome Menu Phone not known by system 1 Record Available At All Times Keys Option [abc] Spell Name Press # to leave message 2 Add Recipient # Enter Mailbox Extension Keys Option # Contact Someone 3 Transfer to Operator Remove Recipient Repeat Menu [nnn-nnnn] Access My Mailbox More Options (your ext) Directory Contact Options * Cancel/Main Menu Keys Option Keys Option Enter your PIN and press # If this is not your mailbox, press *. Contact Details [may have to press multiple times to access main menu] [abc] Spell Name 1 Replay Details Phone known by system Name Address Mobile Number Office Number E-Mail Address 2 Call Personal Contacts When using keypad to spell name, press the corresponding number only once. For example, to spell COX, press 2-6-9, not 222-666-99. NOTE: To change from Touchtone to Voice User Interface select Personal Options then press 4. 3 Send Message Keys Option 4 Find Another Contact [abc] Spell Name * Cancel Main Menu Search Directory Keys Option (Global Address Book) Message Summary Options While Listening to Voice Mail Message Options After Listening to Voice Mail Message Message header and then: Voice Mail: Time, Priority 1 Voice Mail Play Meeting Summary Keys Option Keys Option 3 Calendar Options Meeting: Location, Subject, Time After Listening to Meeting Summary 4 Personal Contacts # Next Message # Next Message Keys Option 5 Directory/Send Msg Playback Menu Repeat Menu 6 Personal Options # Next Meeting 1 Replay Message More Options 7 Turn off telephone Out of Office Status # # Next Day 1 1 Beginning 1 Replay Message Repeat Menu i Press 3 3 to skip to the end of the voice mail body 2 Pause 1 1 Previous Personal Options More Options 3 Fast Forward 2 Call [1] 1 Replay 3 3 End 4 4 Flag for Follow-Up Keys Option 1 1 Previous Meeting 4 Slower 5 Envelope Info 1 Turn On/Off Telephone Out of Office Status 2 2 Call Organizer [1] While Listening to Meeting Details 4 4 Flag for Follow-Up 6 Forward Keys These options use the Touchtone interface 3 I’ll Be Late Option 5 Envelope Information 7 Delete 2 Record Greeting 4 Accept/Tentative Accept Repeat Menu Faster 8 Reply 3 Change PIN 6 5 Meeting Details 8 4 Use Voice User Interface* Go to Main Menu on Voice Interface Quick Start 1 Rewind 7 Delete [*7 to restore] 8 Reply All 5 5 Attendance Details 5 Set Local Time Zone 1 1 Beginning 8 Reply 9 Mark Unread 6 Forward 8 6 Use 12- or 24-Hour Time Format 2 Pause/Resume 8 Reply All 7 Decline/Cancel 3 Fast Forward 9 Mark Unread 7 7 Clear My Calendar 3 3 End * To permanently switch from touchtone to voice, press 4. To permanently switch from voice to touchtone, return to Personal Options and press 4 again. 8 Reply 4 Slower 8 8 Reply All 6 Faster [1] The Call feature only works in the home office and for calls that are “no charge” from Winston-Salem.

For the Meeting you are currently listening to + = UM Voice Mail – Quick Start Voice User Interface + = OCT 2012 Dial Access Number In Home Office: 4900 Outside Home Office: 336.741.4900 or 1-800-TELETAG Welcome Menu Contact Options Record Contact Details Phone not known by system “Call the Office” “Call the Cell” “Call the Home” “Send a Message” “Find Another Contact” “Play Details” Record, then: “Send It” “Send With High Importance” “Play It Back” “Start Over” Personal Contact: Business Address Home Address Other Address Business Phone Number Mobile Phone Number Home Phone Number E-Mail One, Two, Three Directory Contact: Office Phone Number Location E-Mail Alias Keys Option # Contact Someone Go to Directory on the Touchtone Quick Start [nnn-nnnn] Access My Mailbox (your ext) Directory/Personal Contacts Enter your PIN and press # If this is not your mailbox, press *. [Say Contact Name] Phone known by system NOTE: To change from Voice to Touchtone User Interface say Personal Options then press 4. Voice Mail Options “Next Message” “Next Unread” “Play” (replay message) “Repeat Menu” “Previous” “End” “Read the Header” “Find By Name” “Reply” “Call” [2] “Delete” / “Restore” “Forward” “Reply All” “Envelope Information” “Rewind” [1] “Fast Forward” [1] “Slow Down” [1] “Faster” [1] “Pause” [1] Main Menu “You have 1 new voice mail and your next meeting is at 9:00 AM.” You can say: Play Message Voice Mail: Time, Body, Priority “Voice Mail” “Calendar Options” i Say “End” to skip to the end of the voice mail body. “Personal Contacts” Say What Day Play Meeting Summary For the Meeting you are currently listening to “Directory” You can say, for example: Location, Subject, Time You can say: “Personal Options”  “Today’s Calendar” “Next Meeting” Ring Phone “Tomorrow’s Calendar” “Next Day” Personal Options “Monday’s Calendar” “Play” or “Play Header” “Calendar for March 15th” “Repeat Menu” Keys Option I’ll Be Late “Previous Meeting” 1 Turn On/Off Telephone Out of Office Status i You can say, for example: “I’ll be 3 minutes late,” “10 to 15 minutes” or “I don’t know.” Use Keypad to Spell “Call Organizer” [2] These options are all touchtone 2 Record Greeting Available At All Times “I’ll Be Late” 3 Change PIN “Accept/Tentative Accept” Go to Main Menu on Touchtone Quick Start 4 Use Touchtone Interface* “Main Menu” “Repeat Menu” “More Options” “Cancel” “Decline/Cancel” Clear My Calendar 5 Set Local Time Zone “Clear My Calendar” 6 Use 12- or 24-Hour Time “Meeting Details” Starting with the current appointment, you can say: A time – for example “3:30 PM” A number of days – for example “2 days” 7 Turn off telephone Out of Office Status “Attendance Details” [1] This option available only while message is being played back [2] The Call feature only works in the home office and for calls that are “no charge” from Winston-Salem. “Reply” * To permanently switch from voice to touchtone, press 4. To permanently switch from touchtone to voice, return to Personal Options and press 4 again. When using keypad to spell name, press the corresponding number only once. For example, to spell COX, press 2-6-9, not 222-666-99. “Reply All” “Forward”