ReShaping Children’s Services Transforming our Thinking The Case for Change Establishing our Shared Vision Working in a Parallel Organization

Timeline – getting the work done... 2003 - 2004 Supporting Implementation Work September, 2002 Preliminary Report Out Need for integration August, 2002 Mental Models Shared Vision/Values April, 2003 Work team recommendations Leadership Decisions Agency Specific Action Steps Feb / March, 2003 Leadership Prep Work NO SUPRISES! Oct / Nov 2002 Integration of Work Refinement of Deliverables Expansion into 7 sub-groups July, 2002 Kick-off Session

Structure for Accomplishing the Work Service Delivery System HS/Schools Management Mode HS/Schools Leadership Mode Right Customer Team Children’s Services Leadership Group Right Cost Team Right Services Team Community

ReShaping Children’s Services - Our Evolving Process July, 2002 – April, 2003 L E A D R S H I P U P H I L O S Y U E Systemic Assessment and Evaluation C H A N G E R S Prevention Right Customer IEP Diversion Information and Data Management Foster Care Prevention Guidelines Right Cost CSA Data Analysis Service Utilization Management Community Placements Right Services Utilization Management Regulatory, Policy and Practice Issues Residential Length of Stay

ReShaping Children’s Services Key Decisions Information and Data Management Children’s Services Leadership Group DECISIONS MADE Agency Specific Actions YES – mandate phase in use of Harmony by all public child serving agencies starting with CSA kids DFS – resolve OASIS/Harmony issue Activate Harmony Implementation Team – includes: Bill Belcher, Chris Metzbower, Pam Cole, HARMONY Support person, Unit rep from each Phase One user group, Contracts person, DSMHS Analyst (Evaluation team) JDRC – resolve multiple data-base issue JUVARE – local system – opportunity for interface? Activate Phase One Users Group – includes: Foster Care Unit (Patty Sullivan), CPS unit (Cindy Barker), FCPS Contract Services (Marty Humbertson), Juvenile Court Residential team (Jamie McCarron), FAPT 5 (Beth Felty), CSB MH/ADS Resource team (Jean Bartley) FCPS – resolve issue of computer access – at specific sites? Implementation Team to address the following (in addition to getting the full use of the Harmony system): Potential use for other populations (fund codes) – such as CST kids? Work closely with Evaluation team to assure that we have data elements needed to determine outcomes – both client specific and aggregate CSB – resolve SYNAPSE/Harmony issue – specific computers for Harmony access?

ReShaping Children Services Implementation Progress July 16, 2003 ReShaping Children Services Implementation Progress VISION CSLG … JULY 16 1. Prevention Committee – Review draft charter, Establish Prevention Committee UR Establish 3 positions- at what level? Define roles, responsibilities, Relationships Case selection 3. Foster Care Prevention Identified gaps …inform IRMAPAT, “Continuous Improvements” Team 4. Harmony/Data Convene small group to pre-plan work Identify next actions, challenges, and needed resources 5. IRMAPAT – Adopt Charter Hire Rev Max Coordinator Establish Community Chest 6. Contracts Diversion Conduct staff “Meet & Greet” Set tone for new day – school based Services Continuous Systems Improvement Convene chartering subgroup Foster Care Prevention Guidelines IRMAPAT C S L G Check in Implementation Work in Progress Contracts Diversion C S L G Check in Harmony Implementation C S L G Define Expectations Support, Lead Actions Prevention Committee Continuous Systems Improvements UR PHASE ONE needs deliberate action toward implementation Work in Design Phase…

Our Evolving Children Service Delivery System We envision a community of families where parents nurture and protect their children so they become healthy, productive members of society. We strive for a community in which parents are responsible for both the physical and emotional health, the financial and educational support of their children. SCHOOLS Children’s Services Leadership Group HUMAN SERVICES Prevention Leadership Committee Continuous Systems Improvement Contracts Diversion Parents, families Community Utilization Review Harmony Implementation Team CPMT IRMAPAT NoVaCo CSLG Meeting – November 3, 2003

ReShaping Children’s Services Transforming the Way we Work Implementation – Accountability within Organization Supporting Cross-functional Work Supporting Systems & Structure changes Tracking our results Establishing Continuous Systems Improvement Team