N4S Gold Nugget Data Sheet Template ITEM This Gold Nugget Gold nugget name Service Design Ecosystems: Service Design as a methodological approach for ecosystem design Purpose How to build up a successful ecosystem? How different line of industries could serve each other as service providers (B2B). Benefits To familiarize the company with the global digital services opportunities. Out of the Box –thinking. Required resources Elite: Service design and co-creation workshop facilitation expertise. Experiences and examples / cases Case studies to be included Volkswagen (case paket Auto); F-secure, case Security Cloud (preliminary fixed); Kone (under discussions); Ericsson (under discussions) Primary focus area Mercury Business: Enterprise flexibility capabilities Link https://jira.digile.fi/browse/ND-1584 https://jira.digile.fi/browse/ND-1654 Status of the gold nugget Under development Maturity of the gold nugget Experimented / piloted Additional information Summary Brief summary of the nugget. Label SD Ecosystems Real-time Value Delivery Deep Customer Insight X Mercury Business Novice Practitioner X Elite X Explore Exploit