The Swift Journey ……………how collaboration benefits participants

What is Swift ? Swift is a consortium of Library organisations, that has implemented an integrated library management system throughout their libraries, which is managed on a 24/7 basis by SirsiDynix.

Swift Members

Swift Contains a Variety of Libraries Large and Small Country and City Some are Library Corporations Others are attached to Local Councils The 1st TAFE was installed 24 months ago Some are Interstate A broad spectrum of library organisations

Swift Members Eastern Latrobe Ashfield Casey Cardinia Yarra Burwood Greater Dandenong Melton West Gippsland Goulburn Valley Mildura High Country Wimmera Initial Libraries Latrobe Yarra Gannawarra Campaspe Central Highlands Swan Hill Mitchell GOTAFE Wodonga Indigo Towong Other Victorian Libraries Ashfield Burwood Botany Bay Marrickville Kogarah Strathfield NSW Libraries

How Did It Happen?

How Did It Happen? A common need Creation of Library Consortium Preparation, issue and evaluation of tender documents Development of common operating standards and procedures The development of a collaborative team environment amongst the staff from the participating libraries The exertion of a lot of “blood, sweat and tears.”

Size & Statistics

Size of Consortium 26 Swift member libraries (18 Vic, 6 NSW) 44 Councils (38 Vic, 6 NSW) 170 branch library service points 13 mobile libraries 1.1 million bibliographic records 3.5 million items

Size of Consortium 795k members Since 2007 have processed102.3m loans. Currently 14 million loans p.a. or (1.2 million per month) 3.4m Intra-Library Loans handled since 2007. At present 850k p.a. 5.4% of loans being satisfied by member libraries. 456k SMS Messages p.a. 100,456 transactions per day (based on 7 days per week)

Governance

Swift Contracts SirsiDynix B MAV Participating Libraries System & Services Agreement MAV Acting for and on behalf of Participating libraries Back to Back Agreement I challenge any vendor on this slide Participating Libraries

An Evolving Organisational Structure B Participating Libraries MAV Management Committee Operations Committee Business Manager SirsiDynix System Administrator User Group Subject Matter Specialists Subject Matter Specialists Commercial in Confidence

Expansion of Consortium Governed by 2 objectives Current levels of Service to members cannot be compromised Members continually receive the benefits generated by the Consortium.

Components of the Solution

The Swift Environment Staff Patrons Presentation elibrary Layer Workflows - Staff Staff Patrons BookMyne Enterprise / Portfolio elibrary StaffWeb Reporting Symphony Reports Directors Station Analytics Processes Cataloguing Standards Operating Procedures Applications Datastream SMS Debt Collection Chilifresh PC Reservation SIP2 Social Library E Resource Central Production Bib. Patron Reports Test Training Data Bases (for both Vic & NSW) I challenge any vendor on this slide System Symphony

Financial Arrangements

Consortium Management Fee Annual Maintenance Costs Financial Arrangements For each Participating Library: Consortium Management Fee Implementation Costs Annual Maintenance Costs Commercial in Confidence

Benefits to Members

Benefits to Members A saving of on average 30% to annual operating expenses. No longer the need to perform system monitoring or system backups. Functionality that would be difficult to justify on a stand alone basis. Automatically receive new updates of operating system at no cost. Capacity requirements have been automatically addressed. A reliable, stable operating environment. Savings through Consortium purchases. The use of a modern system that has led to improved Patron services.

Benefits to Members The implementation of a single bibliographic database has greatly improved the information on collections held by all libraries, not only for Library staff, but also Patrons Monthly Operational Reports Impact on Intra-Library Loans - The participating Swift libraries have seen a 1300% increase in the number of intra-library loans amongst themselves – let alone with other libraries. Potential to re-allocate the use of staff to improve Patron services. The Consortium has introduced new standards and work practices, that has improved productivity within the Participating Libraries.

Benefits for Swift Patrons

What have we done for Swift Patrons? Implemented an integrated library management system that can be expanded. Developed common standards across all member libraries. Expanded the size of the Bib. Database from many small unconnected databases to one large integrated database. Increased the volume of intra-library loans. Federated Search capabilities Intra-Library Loan Facilities SMS Messaging Outreach Home Library Services Chilifresh Book Reviews iPhone Application I challenge any vendor on this slide

What are we currently doing for Patrons? Creating a tailor made web page for each library community Developing additional Cloud Computing facilities Providing e-library downloads Continuing to rollout mobile computing facilities Exploring ways of improving the existing courier system – within the State and between States. Introducing a Swift Patron Library Card I challenge any vendor on this slide

In Summary Created a dynamic Consortium that is based on member collaboration – not only within the State but between States. Implemented a stable, reliable and consistent operating environment. – 99.999% uptime. Developed common operating & cataloguing standards. Generated various savings for members – operating and products. Continually implementing new services for patrons. Seen the use of library resources dramatically increase. I challenge any vendor on this slide

Questions