Risk Pro Net Personal Lines Managers Practice Group February 8, 2017 Risk Pro Net Personal Lines Managers Practice Group State of the Union Maximizing Our Capabilities for Agents and Clients

2016 PRS Accomplishments Reorganized into market facing teams Improved sales, underwriting and product tactics Increased our agility in the marketplace Completed the Fund conversion Cross trained on two product suites Introduced cross sell programs Introduced large account prospecting and retention programs Introduced data driven approach to agency management and pipeline management Maximized PRS relationships with Branch operations INTEGRATION

Progress To Date Chubb Customer Portal Chubb.com Cyber Bulling Enhancement Expanded Services ADT H2O Damage Defense Services Wildfire Defense Excess Signature Suite Services

Driving More Customers to Your Door-Marketing and Advertising Move Up To Chubb -Print Advertising Campaign -Direct Mail Campaign -Campaign Microsite -Video Testimonials Treasure Assets Campaigns Valuable Articles Advertising Recreational Marine Advertising Collector Car Advertising Chubb Collector Car Website

Driving More Customers to Your Door-Marketing and Advertising Continued…. Craftsmanship Corporate Brand Advertising -Print Advertising Campaign -Direct Mail Campaign -Campaign Microsite -Video Testimonials Marketing Collateral Materials Flagship Brochures(home, valuable articles, excess) Claim Brochures Wildfire Defense Materials Cyber Solutions Sell Sheet

Milestones and Upcoming Enhancements Single Sign On Completion of the Fireman’s Fund Conversion Rebranded Policy Paper New Bill Format for Masterpiece Policyholders Platinum Portfolio/Prestige Policy Customer Data Integration into @Chubb