Developing Managerial Competence

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Presentation transcript:

Developing Managerial Competence in the Finance Sector Ronald L. Jacobs, Ph.D. Professor, Human Resource Development University of Illinois, US Principal, RL Jacobs & Associates http://www.rljacobs-associates.com

Today many employees perform knowledge-based tasks: Jobs are undergoing change, and most of the change is towards knowledge work. Knowledge work requires employees to use their thinking abilities more than ever before. Today many employees perform knowledge-based tasks: Frontline employees Technicians Engineers Managers http://www.rljacobs-associates.com Copyright R. Jacobs (2016)

Ensure the Accounts are Accurate Bank Manager Expert Ensure the Accounts are Accurate “Bankers’ Hours” Experienced Specialist Specialist Novice 1940 1950 1960 1970 1980 http://www.rljacobs-associates.com Copyright R. Jacobs (2016)

Bank Manager http://www.rljacobs-associates.com Expert Experienced Personal Banker Expert Service Quality Experienced Specialist Technology Talent Management Focused-Business Units Ensure Accounts are Accurate “Bankers’ Hours” Specialist Novice 1980 1985 1990 1995 2000 2008 http://www.rljacobs-associates.com Copyright R. Jacobs (2016)

How have most jobs changed? Job Duties and Tasks Underlying Competencies http://www.rljacobs-associates.com Copyright R. Jacobs (2016)

Issue for Financial (All) Organizations: How to design and implement development systems to help managers respond to on-going changes – efficiently and effectively? Copyright Ronald L. Jacobs (2013) http://www.rljacobs-associates.com Copyright R. Jacobs (2016)

Thank you! Ronald L. Jacobs, Ph.D. Professor, Human Resource Development University of Illinois, USA Website: http://education.illinois.edu/frp/j/rljacobs Principal, R L Jacobs & Associates http://www.rljacobs-associates.com Email: rljacobs@illinois.edu http://www.rljacobs-associates.com Copyright R. Jacobs (2016)