Listen Up LAP: QS-001

Objectives Explain the need for active listening. Describe the active-listening process.

Explain the need for active listening. Objective Explain the need for active listening.

Role of Listening in the Communication Process Speaker and listener Passive or active Listening vs. speaking

Definition of Active Listening Reasons for active listening: Active listening means letting the speaker know that the message has been received and understood. Gathering information Forming an opinion Connecting with and helping people

Benefits of Active Listening In the community Other benefits At home In school Saves time Focuses communication Increases understanding and improves recall Smoothes communication Communicates respect

Describe the active-listening process. Objective Describe the active-listening process.

How to Prepare for Active Listening Minimize distractions. Get an active-listening “frame of mind.” Search for speaker’s meaning.

Avoiding Other Barriers to Active Listening Discipline yourself to focus. Don’t over-listen. Reserve judgment. Get accurate information.

Elements of Active Listening Collect all information. Respond with nonverbal cues. Use verbal acknowledgement. Repeat critical information. Paraphrase. Ask questions. Summarize.

Once More, With Feeling Pretending to listen actively Is it ever all right?

MarkED Acknowledgements Original Developers Christopher C. Burke and Jane Wright, MarkED Version 1.0 Copyright  2005 MarkED Resource Center

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