Unit 538: Manage domiciliary services The performance management cycle Learning outcomes 2, 4, 6/Assessment criteria: 2.2, 4.1, 4.2, 4.3, 4.4, 4.5, 6.3 Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1

The performance management cycle Organisational goals Individual Goal planning Performance evaluation Recognition Coaching and feedback Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1

The performance management cycle Organisational goals Setting goals for the organisation that reflect its purpose, values and vision Sharing goals Allocating responsibility for goals Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1

The performance management cycle Individual goal planning Individual goal setting Competence assessment Development/career planning Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1

The performance management cycle Performance evaluation Individual appraisal and review Evaluation of performance 360-degree assessment Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1

The performance management cycle Coaching and feedback Coaching activities Coaching plans Continuous feedback Unit 538 (O3): Manage domiciliary services. 3978 Level 5 PowerPoint presentation 1

The performance management cycle Recognition Reward performance – different ways to recognise achievement and improve performance Pay recommendations Promotion Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1

The performance management cycle Giving feedback Feedback is a way to reinforce appropriate behaviour, standards of practice or bring about individual change. It facilitates self-reflection and open dialogue between employees and management, and supports understanding and acknowledgement of strengths and weaknesses. When feedback is used effectively, the outcomes are: realistic career plans for the individual benefits for the organisation from understanding each staff member’s aspirations and potential. Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1

The performance management cycle Self-reflection Learning more about the way in which you communicate will enhance your management skills. Using recognised managerial theories when reflecting upon your practice will give you the evidence required to demonstrate your competence. You can also use the process of reflecting upon the way you support and enable others to develop your own knowledge and skills. Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1

The performance management cycle Mentoring and coaching A mentor is usually an expert in a particular field. They will work within that field to help more junior practitioners gain knowledge, skills and experience. A coach is not necessarily an expert in the field of influence of the person. Rather, they will work with the person to identify and reach significant targets and goals. Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1

The performance management cycle What is mentoring? Mentoring involves an individual entering a relationship with somebody to act as an adviser, counsellor or – most particularly – a role model. What is coaching? Coaching is a focused, one-to-one process intended to maximise management and leadership potential or behaviour change in the workplace. Coaching is about change. Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1

The performance management cycle Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1

The performance management cycle Mentoring involves: Directing and supporting people without spoon-feeding them. Enhancing people’s own ability to identify training needs, set objectives and evaluate forward planning and project implementation. Developing skills that will assist staff in self-appraisal and review. Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1

The performance management cycle Coaching involves: Enhancing people’s effectiveness in their present job Developing specific skills and knowledge Changing behaviour Planning and implementing carer paths Improving confidence Managing stress and work/life balance, and clarifying personal values Unit 538: Manage domiciliary services (O3) 3978 Level 5 PowerPoint presentation 1