1947 2015 N. Rampart Street / St. Claude Avenue Streetcar Expansion Project Status Update Period: January 5, 2015 – August 24, 2016 1947 2015

Operational Overview – July 2016 RTA provided 1,539,441 rides in July 2016 173 complaints were received in our call center .089 complaints per 100,000 passengers 29 of RTA’s 35 routes were impacted by service disruptions in July 15 service disruptions 5 short-term detours 9 long-term detours

Bus - 76.31% Streetcar - 73.05% Paratransit - 89.27% Operations On-Time Performance July 2016   Bus - 76.31% Streetcar - 73.05% Paratransit - 89.27%

Service Disruptions: 15 Lines Short Term Detours: 5 Lines Long Term Detours: 9 Lines Customer Complaints for July 2016 - Driver-Pass Up - Driver-Attitude - Driver-Running Late - Other (Complaints)

Rampart Streetcar Update PROJECT STARTED IN JANUARY 2015 COMPLETION - THE END OF AUGUST / THE BEGINNING OF SEPTEMBER 2016 Utilities, Tracks, Streetlights completed Almost completed with Landscaping and Asphalt Overlay Performing the Final Inspections and the Substation Commissioning Streetcar Line Testing – the last 2 weeks of August and September NEW STREETCAR SERVICE IN SEPTEMBER 2016

Reconstructed Esplanade Intersection with the Streetcar Stop Construction Progress Photos Reconstructed Esplanade Intersection with the Streetcar Stop

Barracks Street looking down towards Canal Street Construction Progress Photos Barracks Street looking down towards Canal Street

Elysian Fields Streetcar Stop looking down towards Canal Street Construction Progress Photos Elysian Fields Streetcar Stop looking down towards Canal Street

Rampart Streetcar Service Change The RTA Board of Commissioners approved a budget and service design for the Rampart Streetcar and associated changes. The budget invests $2.9 million in: Increased frequency on 4 lines Increased network connectivity Expanded bus coverage Expanded service hours

Rampart Streetcar Service Change What we heard from customers: Better connectivity to Canal Street for Lines 15 & 28 Better connectivity from near the 7th Ward to the CBD Increased reliability on Lines 5 & 55 Expanded hours on Line 80 Address overcrowding on Lines 2 & 47

Rampart Streetcar Service Change

Rampart Streetcar Service Change Transit Line Service Change 2- Riverfront Streetcar & 47- Canal- Cemeteries Streetcar Additional service to address overcrowding 49- Loyola- Rampart Streetcar Operates between UPT and Elysian Fields via Rampart Street 5- Marigny-Bywater New Schedule 15- Freret & 28 MLK Service extended to Canal Street from UPT 55- Elysian Fields New Schedule with extra bus on Friday and Saturday 57- Franklin Service rerouted to N. Claiborne Ave between Elysian Fields and Canal Street 80- Desire- Louisa Earlier morning trip daily and later trips on weekends 88- St Claude Limited Stops between Elysian Fields and Canal Street 91- Jackson-Esplanade -Limited stops between Esplanade and Canal Street -Service to operate on Rampart St instead of Baronne St

Community Outreach Plan How we will communicate service enhancements with customers; Rider alerts posted on website announcing the new service Media appearances and articles in print and broadcast Digital campaigns utilizing social media to inform riders Email blasts to RTA newsletter subscribers and community lists Rider alerts posted on vehicles announcing the new service Street teams distributing fliers directly to riders announcing the changes in advance Appearances at neighborhood and community meetings to detail service enhancements to community Street teams available first days of service to assist riders navigate the new routes. For up to the minute information on this service enhancement and system wide information follow us on social media @NewOrleansRTA, visit our website at www.norta.com and set up a MyRTA account to get the latest news and updates on your favorite routes and pre-purchase your transit fares. Download GoMobile on your smartphone to purchase and have your transit passes delivered directly to your phone for easy and quick boarding.