Public Management Information Systems Education and Training Saturday, June 16, 2018 Hun Myoung Park, Ph.D. Public Management & Policy Analysis Program Graduate School of International Relations

Education and Training 1 Education: To learn concepts and theories Training: to get practical and technical knowledge and skills

Education and Training 2 Critical for efficient and effective use of IT Advanced functionalities of a software package may not be used fully due to a lack of learning of end users.

Education and Training 3 What is needed? What do they want? Computer literacy considered On the job training

Education and Training 4 Important in public and private sectors, but less likely to be supported by sufficient budgets. Rather than cost to be minimized but a core component of information systems. Not one-time but ongoing endeavor depending on the IT literacy of employees.

Impacts of Education Relationship with users’ satisfaction. More educated, more likely to be satisfied? More educated, more willing to use and more likely to use effectively? Relationship with IS implementation? Contingent model (Sharma & Yetton 2007)

Types of Education Internal versus external experts Formal versus informal training Periodical versus aperiodical training Peer-to-peer help, gurus Off-line versus online training

Internal versus External Internal experts for familiarity and security Workshop for colleagues External experts for professionalism

Formal versus Informal Formal training for comprehensive and systemic approaches Informal training for familiarity

Periodical versus Aperiodical Periodical training for regular programs Aperiodical training for special need

Peer-to-peer Help Internal training Informal training “guru”s for on-going end-user training and support “[T] he guru may have to seek to have formal recognition of her/his informal guru role and an accommodation made” (Rocheleau, 2006, p. 228)

Off-line versus Online Off-line training for face-to-face communication (e.g., lecture and seminar) Online training for customized and efficient ways of communications.

Online Training Online classroom or lab (lynda.com) E-book or tutorials Knowledge base (http://kb.iu.edu) Video on demand (e.g., Youtube) Livehelp or telephone (chatting) Bulletin board or listserv Social media (e.g., facebook) Googling and Wiki