Setting the Standard for Product Support Product Life Cycle Support (PLCS) Managing Product and Support Information from Concept to Disposal Setting the Standard for Product Support December 2002

Product Life Cycle Support (PLCS) Imagine the opportunities if … Configuration management information was always accurate, up to date and immediately accessible Maintenance information was precisely tailored to the work to be done Spares and inventory costs were minimized through vendor involvement in an integrated supply chain In-service feedback was accurate, meaningful and readily available to product designers and support managers Change was easy to manage throughout the life of product PLCS helps turn Vision into Reality!

Product Life Cycle Support (PLCS) Introduction A joint industry and government initiative to accelerate development of new standards for product support information An international project to produce an approved ISO standard within 4yrs; commenced November 1999 PLCS will ensure support information is aligned to the evolving product definition over the entire life cycle PLCS extends ISO 10303 STEP - the STandard for Exchange of Product model data

Product Life Cycle Support (PLCS) Current Membership Finnish Defence Forces

Product Life Cycle Support (PLCS) Goals PLCS Initiative Goals Improve product availability Reduce operating, support and maintenance costs Improve quality and accessibility of Product and Support information Encourage a through life perspective by designing for supportability PLCS Inc. Goals Accelerate technical development of the ISO standards Encourage early implementation commercial software vendors Encourage early industry participation in the development and testing of the standard

Product Life Cycle Support (PLCS) Business Drivers Reduced Cost of Ownership Users of products are seeking improved availability, reliability, maintainability and lower cost of ownership. Protect investment in product data Users of information systems want more open platforms to reduce IT costs and ensure longevity in use of information Sustainable Business Growth Companies are seeking to increase business opportunity, revenue and profits by offering life cycle support services

Product Life Cycle Support (PLCS) Business Benefits PLCS offers potential for a wide range of benefits: Improved availability Improved quality of support information and access to information throughout the product life cycle and across the supply chain Reduced cost of acquiring, maintaining and delivering Product Support information Interoperability with consistent communication across COTS software Effective change management and product configuration across the life cycle Flexibility in accommodating changes in information management technology

Extended Enterprise of OEM’s, Customer, Partners Product Life Cycle Support (PLCS) Extended Enterprise enabled by Internet technology Internet-based architecture and federated data models make possible implementations involving thousands of users across many sites Extended Enterprise of OEM’s, Customer, Partners and Suppliers Suppliers Tier 2 Product Lifecycle Management (PLM) Tier 1 Suppliers Enterprise Integration through dedicated networks Extended Enterprise Integration PLCS Domain Customers Partners Domain specific information systems (e.g. CAD, MRPII, Planning) Enterprise In Service Support Dept Concept Assessment Demonstration Manufacture In-Service Disposal Product Life Cycle

Product Life Cycle Support (PLCS) Extended Enterprise – Importance of PLCS When set against a timeline – the picture looks more like this! Suppliers Tier 2 5 – 10 years Typically 25 – 50 years Operational Life Tier 1 Suppliers Extended Enterprise Integration PLCS Domain Customers Partners Design for Supportability In Service Support and Operational Feedback Enterprise Dept C A D M In-Service D Product Life Cycle

Product Life Cycle Support (PLCS) Is product data really so important for support? USS Vincennes has 23.5 tons of paper above the deck which is a greater weight than weapons F-16 requires over 3500 manuals C-5 technical documentation will not fit inside the aircraft 5-9% of fatal accidents in the military traced to documentation errors

Product Life Cycle Support (PLCS) Limitations with current standards Current standards are specialized and focus on either: a piece of a business transaction or process, e.g. Order,Part or presentation of specific content, I.e. Aircraft maintenance manual Example: Transaction oriented Defence: AECMA 2000M Commercial: ATA Spec 2000, Edifact, ANSIx.12 Example: Content oriented Manufacturing and process centric: ISO 9000, STEP Operations and maintenance centric: Defence: MIL-STD-1388, Def-Stan 00-60, AECMA S1000D Commercial:ATA Spec 2000, 2100

Product Life Cycle Support (PLCS) Typical complex systems environment Operational Objectives CM Data CM Data CM Data CM Data 5. Requirements Management 9. Product Data 12 Depot Maint Mgmt 14 Defects & Failure Reporting 4. Maintenance Management Functional Requirements Defects and Failures CM Data Maintenance Mgt Data 1. Support Data 7. FMECA Support Data 3. Stock Mgmt 13. Distribution, Transportation FMECA Results Design Data LSA Data Support Data Distribution Data LSA Data 2. Maintainers Viewing Tool 8. CAD 6. LSAR 10 IETM 11 Parts Supplier Database Part Data LSA Data Tech Pubs Data Support Data

PLCS compliant information exchanges Product Life Cycle Support (PLCS) PLCS will enable cost effective information exchanges 1. Support Data 2. Maintainers Viewing Tool 3. Stock Mgmt 4. Maintenance Management 5. Requirements Management 6. LSAR 7. FMECA Maintenance Mgmt Data Maintenance Mgmt Data FMECA Results Support data Part data Functional Req. LSA Data PLCS compliant information exchanges Tech Pub Data Maintenance Mgt Data Distribution Data Defects & Failures Design Data Design data Parts Data 8. CAD 9. Product Data 10 IETM 11 Parts Supplier Database 12 Depot Maint Mgmt 13. Distribution, Transportation 14 Defects & Failure Reporting

Product Life Cycle Support (PLCS) Business Problem addressed by PLCS How to keep the information needed to operate and maintain a product aligned with the changing product over its life cycle? Product in Focus Product Definition Information Maintenance Schedules Consumables Software Transportation Feedback Tools Test Equipment Support Facilities Spares Storage Requirements Training

Product Life Cycle Support (PLCS) Scope of the Initiative Change Directives Scope of STEP Today Shared Data Product Representations Product Performance Product Structure Life Cycle Data Support Performance Support Environment Failure Analysis Maintenance Analysis Task Resource Data Support and Operational Feedback

Product Life Cycle Support (PLCS) Capabilities enabled by PLCS – ISO 10303 AP 239 Activity Management Capability to request, define, justify, approve, schedule and capture feedback on activities (work) and related resources. Product Description Capability to define product requirements and configuration, including relationships between parts and assemblies in multiple product structures (as-designed, as-built, as-maintained) Operational Feedback Capability that describes and captures feedback on product properties, operating states, behaviour and usage Support Solution and Environment Capability to define the necessary support for a given set of products in a specified environment and to define support opportunity, facilities, personnel and organizations AP 239 Capabilities

Product Life Cycle Support (PLCS) Major IT Domains relevant to PLCS Manufacturing Engineering Suppliers Customer

Product Life Cycle Support (PLCS) Implementation Plan Year 1 - Nov 99 to October 2000 Develop and document process models, and associated process definitions, for the top level support processes Year 2 - Nov 2000 to October 2001 Develop and document data exchange modules Develop initial technology demonstrators Year 3 - Nov 2001 to October 2002 Complete single integrated data information model and submit for ballot as ISO 10303 AP239 30 Data Exchange sets defined as future AP239 Conformance Classes Year 4 - Transition to Implementation Transition AP239 to International Standard Publish test results, usage guides and reference data to members Industrial testing, vendor test rallies and 1st phase implementations Promote widespread use of standard and establish user group

Product Life Cycle Support (PLCS) Key Deliverables ISO standard for the exchange of product life cycle support data Single integrated data model using consistent terminology Enabling: Enterprise integration throughout the supply chain Simplified and improved process understanding Performance measurement and cost drivers identified from testing and feedback PLCS – Delivering Business Benefit

Product Life Cycle Support (PLCS) Unique Value Proposition International Standard for exchange of product support information - based on ISO 10303 STEP Complete product life cycle - from concept to disposal Single source of assured product and support information Data Independence – Freedom of choice for processes, software applications and data format Interoperability across enterprises and applications through: Integrated suite of data models Utilization of ISO STEP standards Facilitating data exchange and information sharing Extensibility through the use of Reference Data libraries Customers, Contractors and Software Vendors working together to develop and implement a neutral data exchange standard

Product Life Cycle Support (PLCS) Contact Details For further details contact any of the following PLCS team members: Programme <John.dunford@eurostep.com> Technical <nigel.shaw@eurostep.com> Membership <stark@aticorp.org> Marketing <sfoster@ptc.com> Setting the Standard for Product Support