SALES AND BUSINESS TRAINING 615-248-8941 DO YOUR HVAC CONTRACTORS: complain their customers are only considering price when making the buying decision? sell only the low end equipment trying to keep their prices down? really make the money they should be making on each and every job? pay you timely, and not make you “hound them” for your money? know what to say when the customer says, “Your price is too high!”, “I want to get more bids.”, and “Let me think it over for a few days”? have trouble finding quality employees, because they can’t afford to pay them enough? feel that you are truly interested in their growth, profitability, and success? The ICP Training Center would welcome the opportunity to discuss potential training solutions for any of the above problems. We offer classes in the areas of Business Management, Residential Dealer Sales, and Service Tech Customer Relations, and would like to schedule a time that would be convenient for your dealers, in your city, at the location of your choice. Our classes are hands on participatory workshops not boring lectures, and carry a money-back, satisfaction guarantee. These workshops are not another “manufacturer equipment showcase”, they are filled with ideas that will help you increase sales and improve the operation and success of your dealers’ businesses. They use HVAC examples, but many of our students find they can use the information in their plumbing, electrical, hearth or any business where selling and profitability are important. We provide all class materials, a qualified instructor with more than 10 years of HVAC sales and business training experience, and a proven curriculum designed for the HVAC business. You simply promote the training to your dealers, book the location for the meeting (many distributors have the training at their location), and provide any AV equipment necessary. (Normally a flip chart, overhead, and screen). The tuition you decide to charge your dealers is up to you. Many distributors use the classes as rewards to loyal dealers, sales incentives, or a great way to get new dealers. Others, consider the costs of the workshop and pass these costs on directly to the dealer. Either way, your dealers will consider these local classes a value added benefit of doing business with your company, and it’s affordable!!! All classes qualify for claim back through your ICP CO-OP FUND ACCOUNT. Please call Elaine Dinkins (615) 248-8941 or John Teder (615) 248-8954 at the ICP Training Center for information on booking these classes. Don’t forget to inquire about our August-September discounts.