Effective Listening Skills Continued… HS 93 Stage Three of Development DO LifeKnowledge®

Are “listening” and “hearing” the same thing? Why or why not? Hearing= an automatic response of the ear drum to sound Listening= a voluntary response where you try to give meaning and understanding to the sound—you have to want to listen “We were given two ears, but only one mouth, because we need to listen twice as much as we speak.” Do you agree? Why or why not? LifeKnowledge® HS 93 TM A

Basic Modes of Listening Competitive Listening Pretend to pay attention while really just waiting to give your own opinion and ideas LifeKnowledge® HS 93 TM B1

Basic Modes of Listening Passive Listening Attentive, but do not restate or reflect the message, no real feedback LifeKnowledge® HS 93 TM B2

Basic Modes of Listening Active Listening Genuinely interested in message, encourages speaker Check for understanding before responding by paraphrasing what was said— “It sounds like you…” Is attentive, good eye contact and body language LifeKnowledge® HS 93 TM B3

Basic Modes of Listening 4. Critical Listening -Listening to analyze and evaluate the important information LifeKnowledge®

Basic Modes of Listening 5. Empathetic Listening -Listening simply to understand the other person’s feelings LifeKnowledge®

Barriers to Effective Listening Your physical and mental state Physical—tired, hungry Mental—thinking about personal issues LifeKnowledge® HS 93 TM C1

Barriers to Effective Listening Your prejudices Allowing own personal beliefs to judge the speaker LifeKnowledge® HS 93 TM C2

Barriers to Effective Listening 3. The Speaker Difficult to hear or understand Poor body language and eye contact Use of complex or unknown words LifeKnowledge® HS 93 TM C2

Barriers to Effective Listening 4. The environment Temperature Light Noise Space Seating Other people around you LifeKnowledge® HS 93 TM C2