In the Name of Allah the Most Beneficent and the Most Merciful

Nonverbal Communication How you say it? Chapter 11

Which is the most important language of the world? Body Language

Learning Outcomes To comprehend: Definition and importance of nonverbal communication Components of nonverbal communication Body/ voice/ space & objects 2. How to improve nonverbal skills Practice & arrange/ relax & gain confidence

Effective Communication Verbal + nonverbal = effective communication

Definition of nonverbal communication ‘ It is any message you give other than the literal interpretation of your words-the way you move, speak, appear’.

Non-verbal Communication

Importance of nonverbal communication Words make a portion of what is being said What we don’t say is more important than what we do say Nonverbal accounts 65% or 93% by Ray bird & Albert respectively

Importance of nonverbal communication Nonverbal word appeared first in 1956 The term body language was invented in 1970 Not word but how the tone is used “I murdered my mother-in-law”. (Pleasant smile) People will react to nonverbal part only not the words

Importance of nonverbal communication Nonverbal communication is cultural sensitive Diverse from culture to culture / country to country Crossed arms indicate closed personality (common) Understanding it increase or at least avoid miscommunication

Elements of nonverbal communication Kinesics (body motion) Paralanguage (vocal qualities) Proxemics (use & perception of space) Indicators/objects (appearance & environment)

Elements of nonverbal communication Kinesics (body motion) Analyze people’s attitude from body language Hands on hips, wrinkle on faces/nose/ turn away Three aspects of body language: Posture Gesture Face & eyes

Elements of nonverbal communication Posture: The way we stand or sit make first impression It tells others your confidence, openness & attitude Centre is the key of posture Closed arms, slump out,

Postures

Elements of nonverbal communication How to improve your Posture? Do not relax but sit professionally: Upright, squarely facing audience/ weight distributed evenly Avoid overly situations

Elements of nonverbal communication Gesture: Unconscious use by people Hands movement Enumerating a list of points Reveal people’s attitude

Elements of nonverbal communication Face & Eyes: Most expressive part Raising/lowering eyebrows/smiling/nodding /winking Regulate conversation; open with waiter (eye-contact) With boss (avoid eye-contact) Break conversation; looking down

Elements of nonverbal communication 2. Voice: Paralanguage features Speaker’s emotional state Inflection variations in volume, rate, pitch Good inflection increases audience’s comprehension Not mono pitch but intonation Speak audibly

Elements of nonverbal communication 3. Space around you: Communicate through distance or space Standing: intimate, uncomfortable, accepted, snubbed Public space: over twelve feet Social space: four to twelve feet Personal space: eighteen inches to four feet Intimate space; zero space family

Elements of nonverbal communication 3. Space around you: Seating: 2 3 4 1 5 8 7 6

Elements of nonverbal communication 4. Objects around you: Objects effect communication Smaller group choose rectangular table Use round table encourage equality Use the dress of success

How to improve? Practice and relaxation techniques: Practice presentation to improve contents & delivery Increase confidence, wording naturally Helps you identify any gaps or flaws Rehearse out loud

How to improve? Knowing and saying are different aspects Practice by standing position Talk with your audience practice before mirror Record or video yourself

How to improve? Arrangements: Absence of chairs or markers can ruin presentation Take support of other colleagues Check room arrangements Check your visuals Make sure for extra bulbs, extensions, charts etc

Any Question?

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