Enhancing The Strategic People Management Approach within TAFE A Seat At The Table Enhancing The Strategic People Management Approach within TAFE

The Team Kangan Batman Institute of TAFE Margaret Balsillie Northern Melbourne Institute of TAFE Joy Drever Box Hill Institute of TAFE Sylvia Karlsson

The Project Awareness, use and satisfaction of Institute’s employee assistance programs

Purpose of the Project People are our richest asset

Our Key Message “Great relationships are more about what you give than what you get”

Failure in a Job People don’t fail because they don’t know something or don’t do their job well but because they fail to build good relationships

Leadership & Motivation Leadership & motivation courses won’t tell you what’s in the hearts of the people you are dealing with

Key to successful relationships One fundamental principle for every encounter and relationship

HR from the Heart The little things make the biggest difference Libby Sartain with Martha I Finney

Data Collection Survey distributed Complete confidentiality Guaranteed anonymity

Collection of data Two departments from each institute surveyed Kangan Batman Institute of TAFE Automotive Group Student Services Group Northern Melbourne Institute of TAFE Building & Construction Student Services Box Hill Institute of TAFE Hair, Beauty & Floristry Health & Community Services

About the Survey 458 Surveys were distributed with 231 (50.4%) replies received

Survey content Staff were asked to respond to the following: Understanding & satisfaction of the HR/Personnel Departments Awareness of current assistance facilities available Option to praise or constructively criticise these facilities What would further enhance a happy, healthy & empowered workplace?

Staff response to HR/Personnel Staff have general understanding of department but little knowledge of assistance roles undertaken Performance rating 14% EXCELLENT 36% GOOD Is this good enough?

Staff response to HR/Personnel 49.5% have sought assistance from HR/Personnel in the last 12 months 64.8% would utilise HR/Personnel if confronted with a personal or work related problem

Negative perceptions of HR/Personnel Lack of trust Lack of experience Lack of confidentiality Don’t know the staff well enough Picture top right corner

Common Assistance Facilities Internal Counselling Services Contact/Complaints Officers Picture of counselling

Internal Counselling Services 22.1% of staff have utilised the service 75.5% of staff would now utilise the service Insert graph

Contact/Complaints Officers 5.2% of people have utilised contact/complaints officers 76.6% would utilise contact/complaints officers now that they are aware of the service Insert graph

Underlying message received COMMUNICATION Picture of people communicating

Recommendations Aiming to ensure that staff feel happy, confident and assured that they are a valuable asset to the organisation

Communication What is happening now? What needs to be done?

Induction Thorough 1st 3 months

Suggestions for induction Checklists Workshops Online Biography Partnership Program

Information Development of a Program Staff Forums / Information Sessions Staff Website dedicated to HR / Personnel Publications & Notices

Employee Assistance Programs Personal coaching & counselling Confidential Short term & Long term support

Other Suggestions Recognition & Reward Program Generic Cards Short Term Secondments Training & Development Opportunities

Conclusion Question Will our project ensure HR/Personnel a seat at the table? Picture of people sitting around a table

Conclusion cont. Answer Yes, because….. Strategic outcomes will surely fail if the business cannot attract & retain the right employees The business is only as good as the people that work for it

Conclusion cont. To ensure continued success we must continue to: Listen – to our people Plan – for our people Improve – with our people

Thank-you Any Questions?