Basics of total quality management systems

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Presentation transcript:

Basics of total quality management systems Chapter 1 Introduction Basics of total quality management systems

Total Quality Management System Total: made up of the whole Space: every organization Space: everyone in any organization Time: continuous improvement Quality: Customer Focus Management: handling, controlling, directing and leading System: complete mechanisms (subsystems), procedures and processes

Basic Approaches Committed management Customer-focus Entire work force Continuous improvement culture Partners with supplier system Performance measurement and feedback.

Guiding principles for total quality management. Deming’s Philosophy Guiding principles for total quality management.

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