The Uh-Oh Syndrome with Steve Robbins Participant Guide The Uh-Oh Syndrome Moving From Intolerance to Inclusion Notes: ___________________________________________________ SunShower Learning 888-723-8517 www.Inclusion-Insights.com

Welcome & Introduction The Uh-Oh Syndrome with Steve Robbins Participant Guide The Uh-Oh Syndrome Welcome & Introduction SunShower Learning  888-723-8517  www.Inclusion-Insights.com

Welcome to The Uh-Oh Syndrome The Uh-Oh Syndrome with Steve Robbins Participant Guide Welcome to The Uh-Oh Syndrome Learn a new point of view. Discuss how this new point of view can change the way we look at and apply diversity in our organization. SunShower Learning  888-723-8517  www.Inclusion-Insights.com

The Uh-Oh Syndrome with Steve Robbins Participant Guide Learning Objectives Discover how experience and biology shape our perspectives and influence our reactions to the people and world around us. Examine how we sometimes wind up being “unintentionally intolerant.” Recognize how closed-mindedness and exclusion take place. Explore ways to become more mindful and inclusive. SunShower Learning  888-723-8517  www.Inclusion-Insights.com

The Uh-Oh Syndrome with Steve Robbins Participant Guide Video – Introduction Play the Introduction to The Uh-Oh Syndrome SunShower Learning  888-723-8517  www.Inclusion-Insights.com

The Uh-Oh Syndrome with Steve Robbins Participant Guide What is Diversity? What does Diversity mean to you? Diversity is all the things that make us different! SunShower Learning  888-723-8517  www.Inclusion-Insights.com

A Brief History of Diversity The Uh-Oh Syndrome with Steve Robbins A Brief History of Diversity Participant Guide Social Justice Creativity & Innovation Experiences The Civil Rights Movement An ever-changing, fast-paced, dynamic world that’s throwing new things at us all the time. Competition in an environment of limited resources. Perspective The fight for civil rights provided some with unique “lenses” To cope and compete in the 21st century, we must be creative and innovative. Problems The social justice lenses allowed some to “see” injustice, unfairness, and inequality. Human beings like being in their comfort zones, hanging out with similar people, and tend toward closed-mindedness. Solution One solution that flowed from the way the “problem was framed was “diversity training,” where we basically talked about unfairness, inequality, injustice, and the need to create their opposites. Open-mindedness and the ability to entertain many perspectives: cognitive flexibility and behavioral adaptability. From S. L. Robbins & Associates SunShower Learning  888-723-8517  www.Inclusion-Insights.com

Mental Models: The PART CULTURE PLAYS The Uh-Oh Syndrome—Section 1 Mental Models: The PART CULTURE PLAYS

Section 1—Mental Models: The Part Culture Plays The Uh-Oh Syndrome with Steve Robbins Participant Guide Section 1—Mental Models: The Part Culture Plays We all have stereotypes and mental models in our heads. Our personal background and culture is an important factor in building these mental models. If we don’t critically examine the mental models in our heads, we will tend to make mistakes about other people. SunShower Learning  888-723-8517  www.Inclusion-Insights.com

Section 1 Video – Mental Models: The Part Culture Plays The Uh-Oh Syndrome with Steve Robbins Participant Guide Section 1 Video – Mental Models: The Part Culture Plays Play Section 1 of The Uh-Oh Syndrome SunShower Learning  888-723-8517  www.Inclusion-Insights.com

The Uh-Oh Syndrome in Action The Uh-Oh Syndrome with Steve Robbins Participant Guide The Uh-Oh Syndrome in Action We are quick to judge people by how they talk or how they look. When we care, we put effort into understanding and are then better able to understand. SunShower Learning  888-723-8517  www.Inclusion-Insights.com

Discussion – Your Own Uh-Oh Moment The Uh-Oh Syndrome with Steve Robbins Participant Guide Discussion – Your Own Uh-Oh Moment Have you ever had an “uh oh” moment? Did you choose to put in the effort to stick with it? Why or why not? What were the benefits (or detriments) of this decision? SunShower Learning  888-723-8517  www.Inclusion-Insights.com

A Definition of Culture The Uh-Oh Syndrome with Steve Robbins Participant Guide A Definition of Culture Culture can be defined as the sum of the coordinated patterns of human behavior within a particular group of people. Culture creates lenses and filters through which we perceive and understand the world. Culture impacts our behavior, actions, and responses. SunShower Learning  888-723-8517  www.Inclusion-Insights.com

The Uh-Oh Syndrome with Steve Robbins Participant Guide Activity “I AM FROM…” Understanding other perspectives Write a few sentences about yourself using these phrases: I am from…(familiar/distinct smells) I am from…(familiar/distinct foods) I am from…(familiar/distinct sayings or rituals) I am from…(favorite/distinct hobbies/activities/sports) “I am from freshly cooked egg rolls, sweet and juicy mangoes, rice for every meal, freshly caught catfish and crab, as well as McDonalds, Jack-in-the-box, and Taco Bell.” SunShower Learning  888-723-8517  www.Inclusion-Insights.com

The Uh-Oh Syndrome with Steve Robbins Participant Guide Section Reflection How has Section 1: Mental Models: The Part Culture Plays affected how you think about and view both diversity and human behavior? SunShower Learning  888-723-8517  www.Inclusion-Insights.com

Mental Models: The PART Science PLAYS The Uh-Oh Syndrome with Steve Robbins Participant Guide The Uh-Oh Syndrome—Section 2 Mental Models: The PART Science PLAYS SunShower Learning  888-723-8517  www.Inclusion-Insights.com

Section 2 Video - Mental Models: The Part Science Plays The Uh-Oh Syndrome with Steve Robbins Participant Guide Section 2 Video - Mental Models: The Part Science Plays Play Section 2 of The Uh-Oh Syndrome DVD SunShower Learning  888-723-8517  www.Inclusion-Insights.com

Key Points – Mental Models: The Part Science Plays The Uh-Oh Syndrome with Steve Robbins Participant Guide Key Points – Mental Models: The Part Science Plays Our brains use a tremendous amount of energy, 24/7. The brain attempts to streamline and do things the easy way. To streamline, the brain creates mental categories for things so it can react quickly when necessary. SunShower Learning  888-723-8517  www.Inclusion-Insights.com

The Uh-Oh Syndrome with Steve Robbins Participant Guide Getting Out of the Zone Do one thing every day that scares you. ~Eleanor Roosevelt SunShower Learning  888-723-8517  www.Inclusion-Insights.com

The Uh-Oh Syndrome with Steve Robbins Participant Guide Section Reflection How has Section 2: Mental Models: The Part Science Plays affected how you think about the role of mental models in your daily activities? SunShower Learning  888-723-8517  www.Inclusion-Insights.com

Unintentional Intolerance The Uh-Oh Syndrome with Steve Robbins Participant Guide The Uh-Oh Syndrome—Section 3 Unintentional Intolerance SunShower Learning  888-723-8517  www.Inclusion-Insights.com

Section 3 Video: Unintentional Intolerance The Uh-Oh Syndrome with Steve Robbins Participant Guide Section 3 Video: Unintentional Intolerance Play Section 3 of The Uh-Oh Syndrome DVD SunShower Learning  888-723-8517  www.Inclusion-Insights.com

The Uh-Oh Syndrome with Steve Robbins Participant Guide Discussion - Branding What is branding? How can branding hurt us in a professional setting? SunShower Learning  888-723-8517  www.Inclusion-Insights.com

Unintentional Intolerance in Action The Uh-Oh Syndrome with Steve Robbins Participant Guide Unintentional Intolerance in Action Triggers in our head can lead to mindless behavior that impacts other people. We need to be mindful and in the moment instead of relying on past experience. M1 + M2 = UI SunShower Learning  888-723-8517  www.Inclusion-Insights.com

The Uh-Oh Syndrome with Steve Robbins Participant Guide Section Reflection How has Section 3: Unintentional Intolerance affected how you think about your relationships at work? SunShower Learning  888-723-8517  www.Inclusion-Insights.com

FROM INTOLERANCE TO INCLUSION The Uh-Oh Syndrome with Steve Robbins Participant Guide The Uh-Oh Syndrome—Section 4 FROM INTOLERANCE TO INCLUSION SunShower Learning  888-723-8517  www.Inclusion-Insights.com

Section 4 Video: 2 Steps to Move from Intolerance to Inclusion The Uh-Oh Syndrome with Steve Robbins Participant Guide Section 4 Video: 2 Steps to Move from Intolerance to Inclusion Play Section 4 of the The Uh-Oh Syndrome DVD SunShower Learning  888-723-8517  www.Inclusion-Insights.com

The Uh-Oh Syndrome with Steve Robbins Participant Guide Not Enough Data We often make errors because we are working with limited data sources. Observation can be misleading if it’s only from one perspective. Without multiple perspectives, we can easily be wrong! SunShower Learning  888-723-8517  www.Inclusion-Insights.com

The Uh-Oh Syndrome with Steve Robbins Participant Guide A Simple Suggestion Be less certain… and more curious. Ask “what if?” SunShower Learning  888-723-8517  www.Inclusion-Insights.com

From Mindlessness to Mindfulness The Uh-Oh Syndrome with Steve Robbins Participant Guide From Mindlessness to Mindfulness Mindlessness relies on past experiences to drive present action. In fact, mindlessness doesn’t even care about what’s going on right now. Mindfulness says, “What’s going on right now? What do I need to be aware of right now?” This allows us to open our minds to new ideas and new solutions. SunShower Learning  888-723-8517  www.Inclusion-Insights.com

The Uh-Oh Syndrome with Steve Robbins Participant Guide Section Reflection How has Section 4: From Intolerance to Inclusion affected how you look at diversity? SunShower Learning  888-723-8517  www.Inclusion-Insights.com

The Uh-Oh Syndrome Wrap Up & Conclusion

From Diversity to Inclusion The Uh-Oh Syndrome with Steve Robbins Participant Guide From Diversity to Inclusion Diversity has sometimes been about counting people. Inclusion is about making people count. SunShower Learning  888-723-8517  www.Inclusion-Insights.com

Next Steps and Things to Think About The Uh-Oh Syndrome with Steve Robbins Participant Guide Next Steps and Things to Think About What perceptions do I hold that are not serving me in my organization? What actions can I take to change these perceptions? How can I arrange to work with other types of individuals more often? How can I increase the inclusion mindset in my team? Think of a current situation you are trying to solve. How might you benefit from changing your perspectives, or including other points of view? SunShower Learning  888-723-8517  www.Inclusion-Insights.com

The Uh-Oh Syndrome with Steve Robbins Participant Guide Thank you! www.UhOh-video.com SunShower Learning  888-723-8517  www.Inclusion-Insights.com