Organizational Capability Improvement (SEPG Support Group)

What does Organization Capability mean …. ? Organizational capability means the organization’s ability to carry out activities to meet its objectives

Organization Capability Improvement Cycle Enhance Skill Team work Core Value Coordination Coordination People HR Finance SEPG Best Practice Efficient Effective Coordination Simplify Experience Training Strategy & Execution QAG Process Tools

How to know An Organization is Improving… ??? “If you can not measure it, you can not improve it” - Lord Kelvin

Initial Role of Practice in 2013 1. Establish MBO Based Quantitative Appraisal System Clarify Company Objectives to each Employee Re-design MBO format to align with Company objectives Collect filled MBOs from Employees Review each MBO & Align each activity with Company Objectives Define Parameters & formula for SLAs for each objective Establish methods for Data collections for Parameters 2. Collect, Compile & Publish Performance Data Collect project data (progress, Status, Meetings, Action Points, Issues etc.) Collect employees related data (Skill Level, Trainings, Customer Feedbacks) Co-relate the Data with Team Members’ MBO activities & SLAs Compile & Publish Employee MBO Progress Report Monthly Resource Utilization Monthly Practice wise Productivity Data 3.Facilitate & Follow-ups for project reviews and appraisal

What needs to be measured ..? To get the Answers of following Questions: People: enough people, with the necessary competencies and experience? Business systems: processes and infrastructure sufficient? Information: the necessary knowledge, data, information systems is available? Financial resources: enough money and credit?

Future Role of Practice Maintain project management standards , guidelines & templates Train project managers about best practices & Tools Track potential risks & identify the level of inter dependency for a certain projects Analyse low performing projects & propose process changes to SPEG Maintain Lesson learnt Database for Good & Bad practices Standardize good practices across Company

About “Org. Capability Improvement” Practice Practice Type : SEPG Support Group Standards : CMMI3 ISO20000 MBO Functional Modules : PMO (Project Management Office) EPMS (Employee Performance Management System) Team Strength : 4 (All Shared from other Practices) Project Manager 1 QAG Manager 1 HR Manager 2 Clients: SEPG, All Team Mangers, Sr. Management of Company

MBO Architecture

Division of Company Objectives in Objective Groups Project Level Quality, Delivery, Cost (QDC) Objectives QDC Objectives (Core Business) Weight 1 Achieve QDC Objectives for X Group Projects % 2 Achieve QDC Objectives for Y Group Projects 3 Achieve QDC Objectives for Z Projects B. Organizational Capability Improvement (OCI) Objectives OCI Objectives Weight 4 Budget Achievement % 5 Quality Improvement 6 Skill up of Employees 7 Team Development 8 Participation in OCI Initiatives

Division of Company in Practices A. Technical 1 Practice 2 Practice 3 Practice 4 Practice 5 Practice 6 Practice 7 Practice B. Services C. SEPG Support Group HR Practice Quality Practice Finance Practice Organizational Capability Improvement(OCI) Practice

MBO 2013

Practice Focus on Objective Groups for 2013 Weight A Project Level Quality, Delivery, Cost (QDC) objectives 25% B Organizational Capability Improvement (OCI) Objectives 75%

A. Practice Focus on QDC Objectives for 2013 Weight 1 Achieve QDC Objectives for X Group Projects None 2 Achieve QDC Objectives for Y Group Projects 20% 3 Achieve QDC Objectives for Z Projects 5%

Objective 2 Achieve QDC Objectives for X Group Projects (20%) Objective 2 Achieve QDC Objectives for X Group Projects (20%) * Rebuild information flow * Grow up the management level * Efficiency in operation * Strongest 3S Force * New subsidiary company and new factory support * Make sure to compliance

Objective 2 : Activities & Targets New Subsidiary company & new factory support 1. 2. Planned Activities in Existing Support Project 1. 2. Regular Support Activities 1. 2.

Objective 3 Achieve QDC Objectives for Y Projects (5%) Objective 3 Achieve QDC Objectives for Y Projects (5%) * To be committed as a world-class team

Objective 3 : Activities & Targets New Projects Regular Support Activities 1. 2.

B. Practice Focus on OCI Objectives for 2013 Weight 4 Budget Achievement 5% 5 Quality Improvement 20% 6 Skill up of Employees 10% 7 Team Development 8 Participation in OCI Initiatives 30%

Objective 8 Participation in OCI Initiatives (30%) Objective 8 Participation in OCI Initiatives (30%) * Enhancement of customer satisfaction with continual improvement

Objective 8 : Activities & Targets MBO Based Quantitative Appraisal Process Development Target: Mid Term Appraisal based on new MBO process By Sep,2013 Productivity Measurement & Monitoring Process Development Target: Productivity Registers By Sep,2013 for Each Practice

“Not everything that counts, can be counted” Some Challenges ….. “Not everything that counts, can be counted” “Not everything that can be counted, counts” - Quotes on Albert Einstein's office wall Counts = is Important Counted = measured 1. Defining Right Performance Parameters keeping in mind following Paradox 2. Do not get lost in Nitti-Gritty of data collection 3. Ensuring Practical usage of Appraisal data to build towards ideal Performance-Contingent Incentive Compensation Systems 4. Lastly, how to measure OCI practice’s own performance

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