Housekeeping Test Review R McCann
Define Cleaning
Define Turndown Service
What are two things that must be sanitized in a hotel room?
What are two things that would be found on a housekeeping cart?
How much time is a housekeeper usually given to clean a room?
What are two other things that can be found on a housekeeper’s cart?
Which employee inspects the rooms that a housekeeper has cleaned?
Give two examples of public areas in a hotel that must be cleaned by the staff.
Which type of hotel normally provides Turndown Service?
What is meant by the term High Dusting?
What should a housekeeper do if they notice a leaky faucet in a guest room?
What does the term Consumables mean in regards to Housekeeping and Lodging?
Why should the General Manager and the Executive Housekeeper take good care of their Housekeeping staff?
Explain on reason a Housekeeping Dept Explain on reason a Housekeeping Dept. would have to communicate with the Front Desk.
Put the five steps of the Laundry Process in order: Washing, Drying, Sorting, Folding, Storing
Describe one sign of a Bed Bug infestation
Explain what can happen to a person if they are bitten by a bed bug.
How does a lodging property owner get rid of bed bugs?
Explain one reason the Housekeeping Dept Explain one reason the Housekeeping Dept. should be in contact with Loss Prevention/Security
Housekeepers should avoid wearing ______________ and ________________.
Should a housekeeper push or pull the housekeeping cart?
What should a housekeeper do if they are approached by a guest claiming to have left their room key in their room and asking the housekeeper to let them into the room?
What two things should a housekeeper wear when cleaning a toilet?
Should a housekeeper clean a room with a guest in the room?
What is something suspicious that a housekeeper should report to management?
State- True or False and then explain the answer: The linens in a hotel are counted or inventoried?
State- True or False and then explain the answer: The Lint Trap in a dryer must be cleaned regularly.
What are two meanings of the word Laundry?
What is often the most germ-laden item(s) in a guest room?