Is the Cloud PBX right for you? 6/17/2018 9:51 AM BRK2038 Is the Cloud PBX right for you? Albert Kooiman – Principal Program Manager Marc Pottier – Principal Lead Program Manager © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Is the Office 365 Phone System right for you? 6/17/2018 9:51 AM BRK2038 Is the Office 365 Phone System right for you? Albert Kooiman – Principal Program Manager Marc Pottier – Principal Lead Program Manager © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Is the Office 365 Phone System right for you? 6/17/2018 9:51 AM BRK2038 Is the Office 365 Phone System right for you? Current Name New Name Cloud PBX Phone System PSTN Conferencing Audio Conferencing PSTN Calling Calling Plan PSTN Consumption Communications Credits PSTN Consumption Only Offer Audio Conferencing Pay-Per-Minute © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Our journey to Intelligent Communications 6/17/2018 9:51 AM Our journey to Intelligent Communications Demo of Calling in Microsoft Teams Value of the Office 365 Phone System Understanding the options for your journey Deployment strategies © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Our journey to Intelligent Communications 6/17/2018 9:51 AM Our journey to Intelligent Communications © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

The evolution of communications

Microsoft leads the frontier Voice is changing Constant innovation Constant disruption Microsoft leads the frontier Microsoft’s journey Hardware centric telephony Enterprise Communications Communications as software Enterprise Telephony Universal communications Unified communications Mobile and Real-time Web

Communications evolved Collaboration and teamwork are redefining voice 2x more work teams now than 5 years ago 50% increase in collaborative work Teams are working together across geographic divides Unexpected calls will be ignored Calls are initiated through messages around availability Calls are dynamic – interaction becomes an Online Meeting

Intelligent communications Digitization of content and Artificial Intelligence Microsoft Graph of enterprise content Bots and natural language processing High Fidelity content capture Smarter audio Smarter video Speech and translation services Microsoft Teams

Communications in Office 365 6/17/2018 9:51 AM Communications in Office 365 Powered by Skype On-Premises Cloud Server Online Unified communications Unified communications Intelligent communications Full set of enterprise value features Faster time to value Lower total cost of ownership Hub for teamwork With AI, Microsoft Graphs, bots… IM/Presence, voice, video, meetings, conferencing, sharing © Microsoft Corporation. All rights reserved.

The value of the Office 365 Phone System 6/17/2018 9:51 AM The value of the Office 365 Phone System © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Skype for Business Industry-leading voice services Placed in Leaders’ Quadrant in Gartner Unified Communications Magic Quadrants.1 79% of U.S. enterprises are currently deploying or planning to deploy Skype for Business including telephony2 Microsoft preferred by more customers than any other IP PBX vendor Leading Online Meeting provider, globally 1Gartner Magic Quadrant for Unified Communications 2T3i Research, Impact of Microsoft Lync on the Enterprise Voice Market

The complete voice solution The phone you need 6/17/2018 9:51 AM The Office you know The voice you want The complete voice solution © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Demo PSTN Calling in Microsoft Teams 6/17/2018 9:51 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Understanding the options for your journey 6/17/2018 9:51 AM Understanding the options for your journey © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Some key principles… The products can co-exist 6/17/2018 9:51 AM Some key principles… The products can co-exist Skype for Business Server Skype for Business Online Microsoft Teams There does not need to be a big switch Always be in control of your deployment Add cloud value at your pace Move the right users at the right time © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Some key principles… The products can co-exist 6/17/2018 9:51 AM Some key principles… The products can co-exist Skype for Business Server Skype for Business Online Microsoft Teams There does not need to be a big switch Always be in control of your deployment Add cloud value at your pace Move the right users at the right time © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Skype for Business Server 2019 Office 2019 Server Office 2019 (Clients) Exchange Server 2019 SharePoint Server 2019 Skype for Business Server 2019 Preview mid 2018 | Release late 2018

Skype for Business Server 2019 Refreshed mainstream support Quality, security and performance fixes Refreshed Skype for Business clients IT Pro and Voice centric release Cloud Connected Analytics and Voice Apps Improved Teams interop Targeting Late 2018 Continuing commitment to on-premises and hybrid customer needs

Migrating from Earlier Releases Server 2013  Server 2019 Server 2015  Server 2019 Minimum of: Windows 2016 & SQL 2016 Supported upgrade paths from Lync Server 2013 and Skype for Business Server 2015

Hybrid Aware Office 365 Portal for Server 2019 Microsoft Teams Skype for Business Server 2019 Skype for Business Online Call Analytics and Retention in one Admin Portal for all users

Cloud Backed Voice Services for Server 2019 Voicemail Service Auto Attendant Call Queues One Voice App experience for all users

Hybrid Modern Authentication Best in class authentication Improved experience for split workload users In Public Preview now for Skype for Business Server 2015 Hybrid Modern Authentication One Authentication Experience for all users

Hybrid deployment options protect investments ON-PREMISES HYBRID ONLINE Hybrid will ensure interoperability between Skype for Business and Microsoft Teams with migration paths to move to Teams With hybrid, Server 2019 will connect to the Online portal to provide consistency in administration tools, for call analytics and meeting management

Some principles… The products can co-exist 6/17/2018 9:51 AM Some principles… The products can co-exist Skype for Business Server Skype for Business Online Microsoft Teams There does not need to be a big switch Always be in control of your deployment Move the right users at the right time Add cloud value at your pace © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Canonical usage profiles Eight canonical usage profiles: Usage Profile 1: Collaboration (On-Premises Mobile) Usage Profile 2: Field (Cell & Wi-Fi Mobile) Usage Profile 3: Contact Center (Desk) Usage Profile 4: Retail (On-Premises Mobile) Usage Profile 5: Information Processing (Desk) Usage Profile 6: Production (On-Premises Mobile) Usage Profile 7: Administration (Desk, On-Premises Mobile) Usage Profile 8: Executives / Managers (Mobile On-Premises & Field)

Usage Profile 5: Info Processing (Desk) Key Elements of Profile: Operational role to process transactions for core business Works with defined workflows (CRM, ERP, orders, non-call center help desks, scheduling, logistics, purchasing, et al.) Workflows may have automation for exceptions, communications Transactions sourced from automated systems or customer requests via email and/or web portals. Customer or supplier contacts mostly via email or postal mail Exception contacts often routed to account rep, call center Most are non-exempt workers at desk (office, home, off-shore) Typical Communications – Past / Current State: Email as primary tool in conjunction with workflow Usually provided with a (very low use) phone on desk Voice mail provided, though usually only for ‘family’ calls IM and presence may be used for some, but not common Essential Voice / Telephony Capabilities Single line or most basic multi-line phone No speakerphone or headset Possibly a hunt group (may use CRM software, but not usually needed) Voice mail (UM is OK) Likely to benefit from full collaboration suite Roles in Industry Groups (% of total headcount) Cross Industry: IT NOC, HR Payroll/Benefits, Purchasing, et al. Manufacturing/Distribution: Order Processing (<10%) Finance/Insurance: Account/Portfolio/Policy Service Clerks (~15%) Education: Registrar, Bursar (<5%) Government: Tax/Permit/Records Clerks (~15%) Utilities: Account Clerks (<10%) Optimal Communications Roadmap / Future State Could serve this group entirely from either: Email with voice mail and voice calling included Voice and voice mail in the workflow application No change – stick with current basic capabilities Differences from Other Profiles: Internal processing with defined workflows Work and workflows based on core business applications such as ERP, Accounting, Payroll, Contracts, POs, etc. Desk-based (whether office, home, off-shore)

Identifying the right user personas Eight canonical usage profiles: Usage Profile 1: Collaboration (On-Premises Mobile) Usage Profile 2: Field (Cell & Wi-Fi Mobile) Usage Profile 3: Contact Center (Desk) Usage Profile 4: Retail (On-Premises Mobile) Usage Profile 5: Information Processing (Desk) Usage Profile 6: Production (On-Premises Mobile) Usage Profile 7: Administration (Desk, On-Premises Mobile) Usage Profile 8: Executives / Managers (Mobile On-Premises & Field)

Voice Deployment strategies 6/17/2018 9:51 AM Voice Deployment strategies © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Product / Feature matrix Microsoft 2016 6/17/2018 9:51 AM Product / Feature matrix Skype for Business Server Skype for Business Online Teams Q4 Coming Teams Next Core calling features Advanced calling features PSTN Connectivity Online Meetings PSTN Conferencing Extensibility Compliance Management Artificial Intelligence © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

PSTN deployment options Microsoft 2016 6/17/2018 9:51 AM PSTN deployment options Server Server + Cloud PBX with On-prem Connectivity via Hybrid Cloud PBX with Cloud Connector Edition Cloud PBX (current) Phone System (Cloud PBX) Phone System (next) Client options Skype for Business Teams PSTN connectivity options On-premises On-prem with OPCH Microsoft PSTN Calling Local carrier PSTN Users homed On-premises or Online Online Voice routing Full on net Via PSTN (off-net) between on-premises and MSFT PSTN Calling For Existing customers Greenfield Existing and Greenfield customers Microsoft PSTN Calling availability: US, Canada, UK, Ireland, Germany, Spain, France, Netherlands, Belgium © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Guidance for Customers with Cloud Intent Microsoft 2016 6/17/2018 9:51 AM Guidance for Customers with Cloud Intent Current Deployment Type Steps to take No Lync Server or Skype for Business Server Pilot Teams for IM, Meetings and Voice Develop cloud adoption plan Server without Enterprise Voice Optimize your current Skype for Business environment for Teams Pilot Teams alongside Skype for Business Enable Teams side-by-side with Skype for Business Drive value through cloud adoption Server with Enterprise Voice or other on-premise investments Develop migration plan based on current implementation and contracts Pilot Teams with Side by Side experience for users Consider Skype for Business Server 2019 Drive new value through cloud adoption © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/17/2018 9:51 AM Q&A © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session Your feedback is important to us! 6/17/2018 9:51 AM Please evaluate this session Your feedback is important to us! From your PC or Tablet visit MyIgnite at http://myignite.microsoft.com From your phone download and use the Ignite Mobile App by scanning the QR code above or visiting https://aka.ms/ignite.mobileapp © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/17/2018 9:51 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.