Organization Culture and Project Management Presented by… John T. Ikeda, PMP, MAOL

Today’s Journey Perceptions of Project Management The Curse of Project Management Organization Structure and Culture

Perceptions of Project Management Form of control A list of tasks Planning Accountability Supervision Highlight Accountability

What is Project Management? …the application of knowledge, skills, tools and techniques to project activities to meet project requirements Requirements Deliverables Activities

Something isn’t right… Little Improvement in Project Outcomes Developed PM processes & procedures Performed Training Purchased Tools PM is established in your organization

Is There a Curse? Standish International’s CHAOS Report Formal Survey of IT Industry 1994 – Baseline data 2009 – 15 Year Assessment Corresponds well with increase in PM

Trends in Project Outcomes 31% 16% 53% 1994 Report 53% 16% 31% 2009 Report Cancelled or Not Completed On-Time, On-Budget, Within Scope Challenged

Origin of the Curse Project Manager Narrow focus! Team Members

The Cure – What it’s not Not in more process and procedures Not in software Not in more training

The Cure? Adapting PM to Culture

Understanding Culture as the Cure Project Manager Team Members

Organization Goals and Strategy Size Environment Culture Technology

Entrepreneurial Culture Types of Culture Environment Flexible Stable External Internal Mission Culture Entrepreneurial Culture Strategic Focus Clan Culture Bureaucratic Culture

Entrepreneurial Culture Characteristics Flexible Fast Moving Free wheeling Market Driven Outward Focus PM Considerations Simple processes Flexible Creative Solutions Simplify approvals

Characteristics Inward focus People driven Rewards & Incentives Clan Culture Characteristics Inward focus People driven Rewards & Incentives Involve others Collaborative PM Considerations More meetings Collaboration Celebrate Often Rewards Schedule flexible

Focus on mission – not processes Mission Culture Characteristics Inward focus Mission driven PM Considerations Focus on mission – not processes Be prepared for metrics that may be out of the PM norm.

Ensure organization buys into project Process Driven Bureaucratic Culture Characteristics Inward focus Process driven Accuracy is important Hierarchical PM Considerations Ensure organization buys into project Process Driven Allow time for approvals

Culture Size/Complexity PMO Complex Formal Teams Informal Teams Small Project Management Office Complex Formal Teams Size/Complexity Informal Teams Small Informal Formal Unstructured Culture Structured

Entrepreneurial Culture Complex Formal Strategy 3 PMO Size/Complexity 2 Formal Teams Entrepreneurial Culture Clan Culture Mission Culture Bureaucratic Culture 1 Informal Teams Small Informal Strategy Unstructured Structured

Personal Style and Culture 7 10 13 16 19 21 24 27 30 33 35 07 10 13 16 19 Task Unstructured Task Structured “O” Scale 24 27 30 33 35 People Unstructured People Structured “E” Scale

Entrepreneurial Culture Types of Culture Environment Flexible Stable External Internal Mission Culture Entrepreneurial Culture Strategic Focus Clan Culture Bureaucratic Culture

Dealing with Culture Reset Senior Management Expectations Adjust PM Methodology Implement Changes as a Business Initiative

John Ikeda, PMP (916) 217-8634 john@leadwithhonor.com