Metroployment Metropolitan’s Employment Service

Metroployment – supporting customer into work Philip Parr and Sarah Skidmore Employment Officers

Metroployment: Better understanding of our customers’ needs/circumstances Easier access and ability to engage customers Number of jobs Met/Supply Chain offers Right thing to do: For customers to support their financial security and independence, physical and mental health For communities key to regeneration and economic success For Metropolitan to reduce arrears, benefit from customers’ skills and experience, motivated staff, reduce recruitment costs Many agencies/work progs out there, so why does it make sense for a Housing Association? Better understanding of our customers’ needs/circumstances so can tailor service Easier access, better relationships so easier to engage then e.g. Job Centre Plus (no stigma) Number of jobs Met/Supply Chain offers (esp. Entry level positions) Right thing to do For customers to support their financial security/Independence, physical/mental health, reduce isolation/loneliness, increase social support (increasing no. with multiple needs) For communities key to regeneration and economic success – 30 new jobs reduced ASB in Cotgrave, strengthen social networks For Metropolitan to reduce arrears, benefit skills/experience/insight of customers, motivated staff, reduce recruitment costs from recruiting customers

Supported over 10,843 customers to meet an agreed Independence step between April and November, against a yearly target of 5000 - a fantastic result. Supported 473 customers into sustainable work between April and November against a yearly target of 500. This a great achievement. 92% are still in work after 4 months, against a national average of 83%. Currently supporting over 2100 customers on our programmes, the most we have ever supported. 183 Volunteering opportunities taken up by our customers since April and 146 residents gained an accredited qualification against a target of 100 for each. We have 8 internal apprentices within our Customer service centre and 32 of our customers in varying apprenticeships within different sectors across our supply chain by November. We had no internal apprentices in the last financial year and only 30 external apprenticeship opportunities so we are way ahead of the preceding years.

Locally Nottingham/Derby Current Caseload 237 Job Starts 163 Derby: Current Caseload 120 Job Starts 49

Metroployment Focus Support customers residents/ none residents into work Work with internal teams to access opportunities for our customers Internal recruitment team for all our opportunities (use Metroployment first) Support with Training/ Placements/ Work experience Development of people (Employability skills) Offer a “Free recruitment” service for local/national employers Deliver Sector based work academies (SBWA) Support Metropolitan to achieve it’s performance targets (Employment outcomes, apprenticeships, training, independent steps) We are part of the Neighbourhood Investment Team. Supporting to regenerate communities

We currently work in partnership: Locally here is what we do.....