Review Statistics from the National Sales Executive Association : 2% of sales are made on the 1st contact 3% of sales are made on the 2nd contact 5% of sales are made on the 3rd contact 10% of sales are made on the 4th contact 80% of sales are made on the 5th-12th contact

Bookings and Orderings Module 2 Unit3 Bookings and Orderings

book book bookable booking (make a booking) to arrange with a hotel, restaurant, theatre ect to go there at a particular time in the future 1 I’d like to book a table for 6. 2 Sorry, we’re fully booked/booked up for the 12th. 3 He asked his secretary to book him on the next flight to London.

Order 1 to write down what a customer in a restaurant wants Let's order ... Sir, may I take your order now? I wish to order, but the waiter is busy.

Order 2 to prescribe The doctor ordered rest for the patient. 3 very difficult task Getting the crop harvested with so few hands to help was a tall( large) order.

Part 1---Warming Up Learn the following expressions: 1 departure airport, on arrival 2 make the booking provisionally 3 flight availability

5 toner cartridge

What is an order? An order is a request to supply a specified quantity of goods.

Part 1---Warming Up 6 fill the order 7 list under 8 pick up or deliver depending on you want to pay for the service or not 9 a discount rate Is there discount for cash? 10 enquire/inquire about… Vacancies. Enquire within. 招聘。详情入内。

Part Ⅱ---Getting prepared Discussion: 1 What’s the advantage of online booking over telephone booking?

Advantages Booking online allows you to make your reservations efficiently. Most hotel and airline websites are intuitive to the user, allowing you instant access to a nice overview of availability and prices.

Advantages you can always research destinations at your own pace, shop around for the best lodging and flight options, and make a more informed decision about your travel right from your computer without having to call around to hotels and airlines. There is no need to worry even if you need to travel on short notice.

Advantages On the phone it is different. You may be placed on hold or go through a long conversation. The information provided will be very limited. It is almost not possible for the operator to pass you a great overview.

Advantages Booking trips online does not only mean convenience but they also spell savings on operational and sales costs. There are significant discounts available on the internet.

Part Ⅱ---Getting prepared Discussion: What about the potential problems?

Problems cancellations on short notice some issues uneasy to handle fees and surcharges added special requests general terms web sites go down fraud on the Internet

Discussion: If you’re responsible for booking company trips, how do you do that?

Booking Company Trips 1 Ask about details of the trip 2 Give an overview of hotel and flight options and take down their choice 3 Book flight/hotel provisionally and check with your colleague 4 pay for the flight/hotel

1 Ask about details of the trip Conversation 1 1 Ask about details of the trip When are you going to leave? Let me take a note of your detailed schedule. Any preferences for this trip I need to keep in mind?

Conversation 1 2 Overview and choice Overview: http://www.hotelsclick.com/ Check out the website and you can search any destination mentioned in this conversation

Conversation 1 2 Overview and choice Overview: flights flight+hotel deal: saving flight types: one way, return, multiple destinations overnight flight non-stop flight, one-stop flight, two-stop Frequent flyer card number

Conversation 1 2 Overview and choice Overview: 1 use approximations Make your talk more efficient Approximations details

Conversation 1 2 Overview and choice Overview: 2 time differences “We arrive before we leave.” A nice idea: tell the duration and use local time

Conversation 1 2 Overview and choice Overview: 3 hotels Destination/hotel name Check-in date Check-out date No specific dates yet Preferences

THE ROYAL HOTEL Reservation Form No of Nights: six           Terms: ＄ 300 Room Type:  single Remarks:  A quiet room away from the street is preferred. Date:               Signature:

Conversation 1 3 Other particulars Overview: check-in Get your boarding pass Drop off your luggage Go through securities Proceed to your terminal and gate Self check-in Mobile check-in Web check-in

Conversation 2 Office Supplies: http://www.nordisco.com/ Check out the website and get some idea of office supplies.

Conversation 2 In this conversation we talk about: Toner cartridges Shredder oil/lubricants Coffee supplies

toner cartridge

shredder shredder bag

Coffee warmer toaster Coffee maker

Conversation 2 1 Ordering online spells convenience and savings 2 Place a quick order if you need to book office supplies on short notice . 3 A commercial food service is a business which provides food service to companies.

Conversation 2 Learn the expressions: 1 out of ink 2 place an order 3 shredder oil 4 the housekeeping department 5 order history

Conversation 2 Learn the expressions: 6 place a quick order online 7 coffee service 8 commercial service

Conversation 2 Learn the expressions: 9 breakroom appliances restroom/bathroom 洗手间 toilet---a less delicate word 10 general information

Part Ⅳ Reading

Bathroom Cleanliness

Bathroom Cleanliness Specific areas: 1 counter top (wet and dirty) sink (unwanted hair)

Bathroom Cleanliness Specific areas: 2 floor (wet and dirty)

Bathroom Cleanliness Specific areas: 3 seat (wet)

Part Ⅴ From Speaking to Writing Yes: 1 The company must change the name of its bottled water product. 2 The sales representatives adopted a new approach. 3 The managers decided to change the name of our project.

Part Ⅴ From Speaking to Writing Yes: 4 We recommend names that parallel the age-old and pure qualities of the product. 5 We recommend that your company avoid ‘earth surface’ words.