Keeping Care Person-Centred Keys to Care and more… March 2017 Vic Rayner, Executive Director National Care Forum This presentation has been designed to give you some strategic headlines to share with your senior team and your board. It is intended that you can use the slides either as they are, or chop and change them to suit your audience, include your own statistics etc. We have also included key information from three of our partners, which we hope will be useful. This is the first CEO presentation of its kind from the NCF, so we value your feedback – please let us know what you think, and how you use it.

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Keys to Care – Relatives and Residents Association Independently evaluated by

Why were KEYS TO CARE produced? Feedback to Relatives and Residents Association Helpline about rushed care. Desire to support front line staff Need for something designed by the people who live and work in a range of care settings Funded work, endorsed by Skills for Care

Keys to Care – Key Themes The Keys to Care – covering Care Plan, Continence Care and Mouth & Teeth Care to the deeply sensitive issues of Dementia and End of Life Care.   The key things to Think about Ask Do .

Keys to Care The Keys to Care resource was designed primarily for care workers and healthcare assistants and also found useful for relatives and others. Jargon free, practical, easy to read and use. “A brilliant idea and so well executed.” Sharon Allen, CEO of Skills for Care

Keys to Care - Purpose The Keys to Care resource is unique because it is: Designed for the busy health and care worker Easy to read and use Attractive and durable Flexible in use

Impact on Quality How has Keys to Care resource impacted the quality of care provided? More than 50% of care workers agreed or strongly agreed with these statements: I seek more advice and guidance about doing my job I look for ways to improve what I do I am more involved in deciding how to care for people I know better what I and others should be doing I care more about the person and/or my job I am better at my job University of Worcester, Association for Dementia Studies, Evaluation of the Keys to Care Resource, February 2016

Evaluation 89% of care workers used the ‘Keys’ all the time, frequently or sometimes The flexibility of the ‘Keys’ was reflected in the multiple ways they were used by care workers

Designed for Care Workers by the care sector ‘They help us focus and remember what is important to caring, as people can become complacent and forget’   ‘It is so easy to slip in to a routine, and they (the Keys to Care) remind you to think about the person and look after people as individuals’

Keynotes Each Key has a complementary Keynote. The Keynotes expand and develop each topic with hints, tips, practical examples and the underpinning Regulations.

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Care Home Charter – Patients Association (Jan 2017) Care Home Charter for Swallowing and Medicines Key Pledges for Patients and Health Care Professionals Built on research based on a recent survey of 30 care homes which found staff are crushing tablets and mixing them with food to make medication easier to swallow. Recognises that altering medication in this way could compromise residents’ safety. The Charter gives information to care home residents and provides a steer to professionals about the requisite knowledge and skills around dysphagia and medicines administration.

Making it Real - TLAP Key Themes Information and Advice: having the information I need, when I need it Active and supportive communities: keeping friends, family and place Flexible, integrated, care and support: my support, my own way Workforce: my support staff Risk enablement: feeling in control and safe Personal budgets and self funding: my money

Leading Change, Adding Value A framework for nursing, midwifery and care staff, enables all nursing, midwifery and care staff to change the narrative of how we communicate with each other and the people who use services. Launched May 2016 For people using social care the commitments in the framework make sure that people can say: I can live the life I want and am supported to manage any risks; I have choice and control and feel safe; I have the information and advice I need to stay healthy and as independent as I want; I am still connected to my local community through friends and family; I have a voice to control the planning and delivery of my care and support; I have caring compassionate support delivered by competent people; My family is supported to care which helps us all to cope.”

Keep in touch! Vic.rayner@nationalcareforum.org.uk @vicrayner www.nationalcareforum.org.uk