Surface Enterprise Initiative & Services 6/17/2018 11:20 PM BRK2365 Surface Enterprise Initiative & Services Faizan Makhiawala Sr. Product Manager Nathan Banks Director Care © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Fostering a new culture of work Unlocks creativity Built for teamwork Integrated for simplicity Intelligent security Microsoft 365 + Surface

The agents of change Companies, and the problems they solve, are more complex than ever 1/3 of CEOs entered new industries in last 3 years2 50% believe competition is heating up more in new sectors2 The expectations of the workplace have evolved 50% of global workforce will be mobile by 20203 60% expect employers to provide state-of-the-art technology4 The way people work has shifted dramatically 83% of workers say they are asked to be creative at work either weekly or daily5 40% feel they have a company culture that encourages creativity5

Untether the mobile productivity worker Microsoft Inspire 6/17/2018 11:20 PM Untether the mobile productivity worker Mobility Fast turnaround Versatility Convenience and flexibility Productivity One-stop solutions Services and support are essential to this transformation © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

What We Heard From You… Faster Replacement Effortless Experience Microsoft Inspire 6/17/2018 11:20 PM What We Heard From You… Faster Replacement Effortless Experience Secure My Data Help Me Get Started © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Surface Enterprise Initiative Enhanced services and support Configuration and deployment services Enhanced replacement and exchanges Logistics and warehousing solutions Next-generation services Enterprise-grade services and support options now available on Surface

What We Did About It Deploy Empower Support Stay Productive Microsoft Inspire 6/17/2018 11:20 PM What We Did About It Deploy Equip your employees with the tools they need from day one: asset tagging, imaging, and kitting Empower Improve efficiency and proficiency with concierge desk and workplace transformation training Support Reduce support-costs with claims sharing, 1% non-bootable claims, and scheduled replacements Stay Productive Protect your devices and get your team back up and running quickly with accidental damage coverage, advanced exchange, and next business day service options © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Deploy Asset tagging Imaging Kitting Microsoft Inspire 6/17/2018 11:20 PM Deploy Asset tagging Imaging Kitting © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Workplace transformation training Microsoft Inspire 6/17/2018 11:20 PM Empower Concierge desk Workplace transformation training © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Scheduled replacements Microsoft Inspire 6/17/2018 11:20 PM Support Claims sharing Non- bootable devices Scheduled replacements © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Stay Productive Manufacturer’s defects Accidental damage coverage Microsoft Inspire 6/17/2018 11:20 PM Stay Productive Manufacturer’s defects Accidental damage coverage Advanced exchange Next business day replacement & onsite © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Complete service plans Microsoft Inspire 6/17/2018 11:20 PM Microsoft Complete service plans Standard Warranty Microsoft Surface Extended Hardware Service Microsoft Complete for Business Microsoft Complete for Education Microsoft Complete for Enterprise Included Manufacturing defect coverage Prepaid device return shipments 3-4 year plan duration availability Advanced device replacement exchanges Accidental damage 2 claims per device EDU qualified devices Accidental damage Shared claims Teacher training On-boarding desk With purchase of 250+ devices Accidental damage Shared claims Surface user training On-boarding desk 1% non-bootable claims (NEW) Next Business Day Replacement (NBD) Next Business Day Replacement (NBD) NBD + Next Business Day Onsite Service Next Business Day Replacement (NBD) NBD + Next Business Day Onsite Service Next Business Day Onsite Service NEW Available add-ons © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Complete extended warranties improve productivity & uptime 6/17/2018 11:20 PM Microsoft Complete extended warranties improve productivity & uptime Surface was the perfect choice for our mobile workforce. With the addition of Microsoft’s Complete extended warranty offering, we’re able to keep our employees productive while minimizing their downtime. From expedited replacements to access to Microsoft’s technical experts, we get the service and support we anticipated from our growing investment in Surface.“ - Philip Mikolaj, CIO, Bay Equity © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/17/2018 11:20 PM Q&A © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

At Ignite Meet with us Attend sessions Become an Insider Talk to Surface engineers after sessions and at the booth Learn more about Surface technology Stop by the Surface booth to sign up and get SWAG Attend sessions Become an Insider

Attend the breakout sessions 6/17/2018 11:20 PM Attend the breakout sessions Session title Speaker Date Time Location Code Surface product engineering behind the scenes and deep dive on the new Surface Pro Tim Golick Tuesday 9/26 4:00 – 5:15 PM OCCC W304 BRK1059 Surface and LTE: designing for seamless connectivity Paul Bischof Tim Golik Wednesday 9/27 9:00 – 10:15 AM OCCC W206 BRK2366 Bringing the modern workplace to life with Surface and Microsoft 365 Ryan Gavin Sonia Dara 10:45 AM – 12:00 PM OCCC W308 BRK3353 Surface Hub bakeoff: how Surface Hub stacks up against the competition Frank Buchholz Mark Hodge Joe Dalecki OCCC W307 BRK2368 Service and support for Microsoft Surface: built for the demands of today’s enterprise Nathan Banks Faizan Makhiawala Thursday 9/28 2:00 – 2:45 PM OCCC W240 BRK2365 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Attend the theater sessions Session title Speaker Date Time Location Code Realizing the most from Surface and Microsoft 365 Frank Buchholz David Alexander Monday 9/25 1:45 – 2:05 PM OCCC South – Expo Theater #6 THR1117 Microsoft meeting solutions: Skype Room Systems and Surface Hub Richard Kott Mark Hodge Tuesday 9/26 12:05 – 12:25 PM THR2306R Unlocking the power of creativity with the Surface portfolio of devices and Microsoft 365 Robert Henry Jeff Nye 2:10 – 2:30 PM THR2302 The new Surface Pro and Laptop: an insider’s look for IT Pros Tim Golick Brandon Records Mari Rinta-Piirto 3:35 – 3:55 PM THR2299 Surface Hub: manageability tools and OMS deep-dive Strider Browning Anthony Kinney 5:35 – 5:55 PM THR2303 Surface Hub what's new (Windows Insiders, Creators features, Microsoft Teams, LOB apps) Brent Johnson Arpan Nandani Wednesday 9/27 10:20 – 10:40 AM THR2308 Surface connector comparison and designed for Surface accessories Dave Neff Craig Tellalian 10:50 – 11:10 AM THR2304 Surface tools for the enterprise: best practices Carl Luberti 12:35 – 12:55 PM OCCC South Building Theater – Level 2 THR2307 THR1117R THR2306

Thank you

Please evaluate this session Tech Ready 15 6/17/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/17/2018 11:20 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.