Impact of Faculty Development on Student Retention The 7th Annual Best Practices & Great Ideas Conference Nashville, TN April 21-22, 2010 Amir Moghadam, Ph.D. amirm@maxknowledge.com President/CEO MaxKnowledge, Inc. www.maxknowledge.com

Session Objectives At the end of this session, you will be able to: Recognize the correlation between employee learning and institutional performance Estimate how much to invest in employee training and development Discuss the characteristics of employee training programs that result in positive ROI Identify the impact of effective faculty development on student retention

Question It’s no surprise that enhancing student learning and retention will impact your school’s performance. What would you say about employee learning and retention?

ASTD Research ASTD research shows that placing an emphasis on employee learning is significantly correlated with better market performance. From ASTD's “Learning in Tough Economic Times” ASTD: American Society for Training & Development

Question Recognizing the importance of employee learning and retention, how much do you invest in employee training and development?

ASTD Research Average Learning Investment in ASTD’s BEST Organizations (2005): Learning Hours Received per Employee ≈ 43 Expenditure per Employee (FTE) ≈ $1,616 Expenditure as % of Payroll (Without Benefits & Taxes) ≈ 2.7% From ASTD's “State of the Industry Report”

Question Do you know the ROI on your employee training and development investments?

IAF Research ROI of Faculty Development ≈ 500% Research sponsored by the Imagine America Foundation Research conducted by the ROI Institute (recognized by ASTD) Case Study: Universal Technical Institute Training Program: Center for Excellence in Education (CEE) CEE is an employee development initiative formed through a strategic partnership between IAF and MaxKnowledge

ROI MethodologyTM Level 1. Reaction, Satisfaction and Planned Action Measures participants’ satisfaction and their planned action as a result of the training program Level 2. Learning Measures changes in knowledge, skills, and attitudes Level 3. Application and Implementation Measures changes in on-the-job behavior Level 4. Business Impact Measures changes in business impact measures Level 5. Return on Investment (ROI) Compares the monetary benefits to program’s costs

Faculty Development Program Performance & Outcomes Driven Partnership Framework to Maximize Results Needs Assessment & Individual Development Planning Facilitated Online Courses with Competency Mapping Faculty Coach Training and Support Online Portfolio Management Activity Reporting www.iaf-cee.org

Slide covered by Amir

Impact on Student Retention UTI Case Study Increase in Student Retention ≈ 1% Data collection, analysis and isolation of training program impact was conducted by the ROI Institute, an independent research organization recognized by ASTD. ROI ≈ 500% After isolating the effects of the training program, converting the measures to monetary value, and identifying the fully-loaded program costs (including employee time spent in training), the bottom line result was a positive ROI of 517%. Full report available from Imagine America Foundation www.imagine-america.org

International Video Break! Speaking of impact… Our Hero – Dr. Joe Pace Watch Video

EFE: Education For Employment Foundation (MaxKnowledge Client) Seriously… Workplace Success Program Partnership: McGraw-Hill and EFE Authors: Dr. Joe Pace and International Consultants Custom Content: English, French, Arabic Program Countries: Egypt, Jordan, Morocco, Palestine, Yemen Students Trained: Over 1,000 Job Placement: 85% Supplemental Training: TPI – Investment in Excellence EFE: Education For Employment Foundation (MaxKnowledge Client)

Conclusion Simple Facts for Success Effective Training and Support for Students Effective Training and Support for Employees Employee training should be managed as a profit center operation Content ain’t training! Compliance ain’t training! If done right, employee training will positively impact student retention IAF research has demonstrated the impact of effective faculty development on student retention