Drive Yammer usage and adoption across your organization BRK2113 Drive Yammer usage and adoption across your organization Allison Michels Product Marketing Manager @anicole87 Steve Nguyen Yammer Product Evangelist @espnguyen © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft 365: Universal Toolkit for Teamwork Outlook SharePoint Yammer Office Apps Teams Email & Calendar Intranets & Content Management Connect Across the Organization Co-Author Hub for Teamwork Office 365 Groups Single team membership across apps and services Microsoft Graph Suite-wide intelligence connecting people and content Security and Compliance Centralized policy management

Intranets & Content Management Microsoft 365 Teamwork Use Case Guidance Teams Yammer Outlook SharePoint Word, Excel, PowerPoint Intranets & Content Management A Hub for Teamwork Email & Calendar Connect Across the Organization Co-Author EXAMPLE USE CASES Create a company intranet to share news and resources Customize your team site to automate document workflows and share lists Share and work together on all your files with OneDrive Create a community around topics of interest or areas of practice  Drive initiatives for cross-organizational innovation Foster two-way engagement between leadership and staff   See whose in the file with you Work together with real time co-authoring Track what’s changed with version history Iterate on a project with your team Chat privately, and make audio, video calls Set-up meetings with HD audio, video and web conferencing Upgrade your DL to a group inbox with shared notes and files Share updates with your group in email Keep your group in sync with a shared calendar Office 365 Groups Microsoft Graph Security and Compliance THIS SLIDE IS FOR INTERNAL USE ONLY

6/18/2018 10:41 AM Microsoft 365 A complete, intelligent, secure solution to empower employees Intelligent security Unlocks creativity Integrated for simplicity Built for teamwork Built for teamwork Yammer connects people and information to enable better decisions, faster © Microsoft Corporation. All rights reserved.

Top use cases for Yammer ORGANIZATIONS COMMUNITIES INITIATIVES Foster two-way engagement between leadership and the wider employee base Organize around common interests to exchange ideas and information Improve organizational processes and speed to innovation Microsoft Retail Community MS Travel CEO Connection

Executive Engagement 6/18/2018 10:41 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Sustained engagement across your org Microsoft Worldwide Partner Conference 2016 6/18/2018 10:41 AM Sustained engagement across your org SHARE | LISTEN | INFORM | CONNECT | ACTION SHARE | LISTEN | INFORM | CONNECT | ACTION © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Broadcasting live events All-Hands, Ask Me Anythings (AMAs), Q&As Pre-event Day of event Post-event © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Continue to drive two-way conversations 6/18/2018 10:41 AM Continue to drive two-way conversations Follow up and recap Share ongoing top of mind Drive employee engagement © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Communities of Practice 6/18/2018 10:41 AM Communities of Practice © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Retail Community 6/18/2018 10:41 AM Microsoft Retail Community © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/18/2018 10:41 AM MSTravel © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Ignite 2016 6/18/2018 10:41 AM How Microsoft uses Yammer every day 17k+ people connecting with the CEO 2,200+ people asking questions and giving feedback 20k+ employees helping one another with IT support related topics 550+ external customers keeping updated with new releases 90+ employees working on and following the progress of this project © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Cross functional ideation and innovation 6/18/2018 10:41 AM Cross functional ideation and innovation © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/18/2018 10:41 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Empowering firstline workers 6/18/2018 10:41 AM Empowering firstline workers © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Ignite 2016 6/18/2018 10:41 AM © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/18/2018 10:41 AM Making it happen © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft 365 Teamwork: Where to Start a Conversation Yammer Teams Outlook Email Inner Loop Outer Loop People you work with regularly on core projects Files Sites Content SharePoint People you connect with openly across the organization Ubiquitous for targeted communications Office 365 Groups Cross application group membership

Start with the Outer Loop Microsoft Ignite 2016 6/18/2018 10:41 AM Start with the Outer Loop Setup a public group Set a CLEAR purpose for the group Identify 1-2 subject matter experts and champions to own the group Create compelling content by asking questions, sharing documents, posting images. © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Example Use Cases Frequent Travelers New Product Ideas A use case explains how a specific Yammer feature can improve a work-related activity and help achieve your business outcomes. For each business outcome, describe a practical action necessary to achieve the outcome. Then, identify how Yammer can help complete this action. Executive Engagement Frequent Travelers New Product Ideas Business outcome. Connect employees directly with executives and build a highly engaged employee base.  Practical action. Encourage two-way dialog between leaders and employees. Yammer set-up. Create a Yammer group for the executive team to share whereabouts, opinions and a place for employees to ask questions. Host a Exec YamJam or AMA quarterly.  Business outcome. Access to frequently asked questions, policy changes and travel guidance.  Practical action. Answer questions and receive resources and answers faster.  Yammer set-up. Create a group sponsored by the travel or T&E team. Market the group as a place to get questions answers and to share advice from the road.   Business outcome. Generate new product ideas from customers and employee feedback.  Practical action. Share product improvements and suggested changes to products with the right cross functional groups.  Yammer set-up. Create public group in Yammer that includes the right stakeholders to evaluate and implement the product suggestions. Could also host ideation campaign to encourage new ideas. Related Resource – Success Guide, Use Case Catalog

6/18/2018 10:41 AM Lessons Learned Everything need not be perfect in order to try something new Clear ownership & purpose of groups Relate to business outcomes Part of the workflow Be realistic about your timeline for success © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/18/2018 10:41 AM Partners We know that changing the way that people work is hard. Getting people to more openly exchange ideas and knowledge can be a challenge that extends beyond a technology deployment. The Yammer Adoption Specialists are a collection of Partners that exist to help organizations create and execute a successful enterprise collaboration strategy. These specialists have proven expertise in helping customers create a scalable approach to creating a more connected organization. For more information visit: aka.ms/yammeradoptionspecialists Microsoft Adoption and Change Management Services © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Yammer resources and information Learn, plan, and drive adoption Keep updated and connect Yammer Resources aka.ms/yamresources Get Yammer specific resources for driving usage and adoption Transforming the IT organization with Yammer webcast Learn how to use Yammer to power your digital transformation Office Roadmap Know what we’ve launched and what’s coming Yammer Technical Community aka.ms/yamcommunity Join the conversation on best practices and latest news Yammer Service Updates aka.ms/yamserviceupdatessignup Get information on feature releases and testing Yammer Uservoice yammer.uservoice.com Provide feedback to the Yammer team © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft 365 Adoption Resources 6/18/2018 10:41 AM Microsoft 365 Adoption Resources Productivity Library Office Training Center In-app Training* Role and industry scenarios Share with users or download Dedicated sites for HR, etc. Over 130 new training items Videos, cheat sheets, tips Both User and IT Pro training Step by step guidance Interactive templates Teaching new skills aka.ms/productivitylibrary office.com/training *In Word, Excel, PowerPoint, Outlook © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/18/2018 10:41 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Yammer team Ignite highlights Learn more Yammer team Ignite highlights Code Title Location Day Time BRK2103 Vision and roadmap OCCC W208 AB Monday 2:15PM–3:30PM BRK2162 Office 365 integrations OCCC W315 Tuesday 10:45AM–12:00PM BRK2088 Data, security, and compliance OCCC W205 11:30AM–12:15PM BRK2087 Insights and community management 12:30PM–1:45PM BRK2113 Drive Usage and adoption OCCC W314 3:15PM–4:00PM Yammer celebration! aka.ms/yamhappyhour Lafayette’s Music Room—Orlando 6:00PM–9:00PM BRK2100 How we build Wednesday BRK2185 Social intranet OCCC W307 Thursday 4:00PM–5:15PM

Don’t miss more great Yammer sessions! Learn more Don’t miss more great Yammer sessions! Code Title Location Day Time THR1017 Security and adoption OCCC South Expo Theater 6 Monday 5:05PM–5:25PM THR1015 Yammer for education OCCC South Expo Theater 5 Tuesday 2:10PM–2:30PM BRK2165 Mars Bots, AI, and, analytics OCCC W208 AB 4:00PM–5:15PM BRK2274 Diageo OCCC W205 Wednesday 10:15AM–11:00AM BRK2163 GlaxoSmithKline 10:45AM–12:00PM THR2019 Value of Yammer OCCC South Expo Theater 9 1:35PM–1:55PM THR2066 Social business OCCC South Expo Theater 4 2:50PM–3:10PM BRK2140 Digital Transformation OCC W208 AB THR2018 Mobile App Rockstar OCCC South Expo Theater 8 5:35PM–5:55PM BRK2135 National Australia Bank OCCC W314 Thursday BRK2164 Yammer MVP panel OCCC W207 AB 12:30PM–1:45PM THR1016 Yammer for IT BRK2166 Bankwest Hyatt Regency Windermere W 3:15PM–4:00PM BRK2147 Microsoft teams and Yammer BRK2148 Mining Yammer data for gold Friday 10:45PM–12:00PM BRK2132 Hostage negotiation 11:30PM–12:15PM BRK2167 Path to business value

Next steps Meet up with us at upcoming events 6/18/2018 10:41 AM Next steps Meet up with us at upcoming events Join the conversation aka.ms/yamcommunity European SharePoint Conference November 2017, Dublin Microsoft Tech Summit 2017–2018 Cities around the world The Role of Communications in Creating Best Places to Work November 2017, SF, CA Employee Communications, PR and Social Media Summit  October 2017, Redmond, WA Social Media #Mashup at Disneyland October 2017, Anaheim, CA © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Please evaluate this session Tech Ready 15 6/18/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/18/2018 10:41 AM Appendix © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Introducing the new Office Training Center 6/18/2018 10:41 AM Introducing the new Office Training Center Help your users learn new skills faster 130+ new videos, cheat sheets, tips  Both User and IT Admin training Step by step guidance in-app* office.com/training *In Word, Excel, PowerPoint, Outlook 2016 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

aka.ms/productivitylibrary Microsoft 365 Productivity Library Discover what’s possible with Microsoft 365 6/18/2018 10:41 AM Role and industry scenarios  Simple ways to get going fast Rich video and 'how-to' materials aka.ms/productivitylibrary © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.