Session 3 – CAF as a first step towards a TQM strategy

Validating process Difference internal / external evaluation Internal evaluation for diagnose External for scoring Peer evaluation / key representatives Acurateness increases with training and experiences Common understanding between internal and external National pool of qualified assessors, which could be supported by the technical agencies or EIPA

Validating process National pool of qualified assessors, which could be supported by the technical agencies or EIPA First step out of administration on national level, second step european level Tasks: training, moderate, external evaluation

Motivation Recognition to all CAF users Certificates after external evaluation To promote / to communicate best practise

The use of CAF CAF as a basis for annual planning Check of progress Assessment makes sense as a diagnostic check before planning Assessment should be done annually, while an external scoring can have a wider periode – main aim is improvement

What happens after CAF Improvement tools as BSC ISO Better trained and prepared personal for the next step to TQM Awareness of the directors to TQM Raised interest for benchmarking