Perspectives in Hospitality Management

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Presentation transcript:

Perspectives in Hospitality Management Prof. Karen Goodlad Fall 2017 Introduction

Introduction Prof. Bio Student Introductions Syllabus Review Tour of Department Lecture OpenLab

So What is Hospitality? Call on students to provide their own response

"Food is our common ground, a universal experience." James Beard “It's how you make your customers feel while using your products that distinguishes you.” Danny Meyer At The Ritz-Carlton, hospitality is about providing legendary service to our guests, members and residents while embracing the culture that is The Ritz-Carlton. "Food is our common ground, a universal experience." James Beard

Specific Areas we will Explore Tourism Hotels and Lodging Food and Beverage Restaurants, Food Service, Beverage Operations Accounting Human Resources Marketing Event & Conference Planning Recreation and Theme Parks

Exploring Your World: A Moment of Truth Bring in a current event/topic for discussion.

OpenLab Our electronic classroom Review and submit assignments Ask questions Blog Find and share club information Learn about other courses at City Tech Communicate with classmates and others on OpenLab

OpenLab Create an OpenLab Account and ePorfolio Due Before Class on Tuesday, September 5 Upload Electronic Profile assignment Profile Due Before midnight on Monday, September 4 Comments on Peer Profiles Due Before Class on Tuesday, September 12 Upon approval from Prof. Goodlad, update personal ePortfolio Explore site Blogging, commenting, assignment submissions, editing, connecting with classmates

Before We Meet Again… Read NYTimes Travel Section Read Chapter 1 in Introduction to Hospitality , 7th edition Complete weekly homework questions Complete OpenLab Assignment for eProfile Read Various BIO’s of industry leaders introduced in Introduction to Hospitality , 6th edition Explore City Tech’s Library Website