Determinants of Effective Capacity Facilities Product and service factors Process factors Human factors Operational factors Supply chain factors External factors
Make or Buy Available capacity Expertise Quality considerations The nature of demand Cost Risk
Evaluating Alternatives Cost-volume analysis Financial analysis Cash flow Present value Decision theory Waiting-line analysis
Decision Environments Certainty Risk Uncertainty
Decision Making Under Uncertainty Maximin Maximax Laplace Minimax regret
Decision Making Under Risk Expected monetary value Examples
Decision Trees Decision point Chance event Examples