My Colleagues Aggregate Tool (MCAT) User Guide

What is My Colleagues Aggregate Tool? My Colleagues Aggregate Tool (MCAT) is an externally facing administrative tool that enables Cisco Partners and Customers to determine which users have Marked Bill to IDs in their Cisco.com profile in order to obtain Cisco support. Bill to IDs “inherit” all the service contract numbers associated with that Bill to ID in order for a user to obtain support using any of those “inherited” contract numbers.

Types of Contract Access There are 3 types of ‘contract access’ (association) options: A customer has a Marked Bill to ID in his Cisco.com profile in order for him to open a support case with the TAC or to obtain a replacement for the hardware/software using a service contract number under that Bill to ID (My Colleagues Aggregate Tool) A customer has a contract number in his Cisco.com profile in order for him to open a case with the TAC or to obtain a replacement for the for the hardware/software using a service contract number (My Colleagues Tool Granular) A customer has a contract number associated within the service Quoting / Ordering tools (CSCC) in order to view and edit/renew the contracts in these tools (CSCC or done by SSC team)

How do Partners/Customers get access to My Colleagues Aggregate Tool? CA Sales (internal) opens a case / sends a request to the SSC team (http://www.cisco.com/go/ssc) to set up an MCAT Administrator for a Partner The request needs to come from a Cisco sales person working with the Partner i.e. an Account Manager (AM), Relationship Manager (RM), Channel Account Manager (CAM), Service Sales Manager (SSR), Service Account Manager (SAM/CSAM), Service & Support Manager (SSM), Partner Support Manager (PSM) or Global Sales & Support Manager (GSM).

How do Partners/Customers get access to My Colleagues Aggregate Tool How do Partners/Customers get access to My Colleagues Aggregate Tool? (cont) A company can have more than one Administrator If an existing MCAT Administrator for a Partner/Customer requests access for another person at the same company, there is no need to engage the internal sales representative If an existing Administrator asks for their access to be removed and granted to another user, there is no need to engage the internal sales representative

How do Partners/Customers get access to My Colleagues Aggregate Tool How do Partners/Customers get access to My Colleagues Aggregate Tool? (cont) Prerequisites: The person requesting access must have their company name in their Cisco.com profile. The Cisco.com profile must have their company name in their email domain. The Cisco.com profile must have the Bill to IDs to be managed (if the BIDs are not in the Cisco.com profile, the user can have them added as part of requesting tool access).

Benefits of My Colleagues Aggregate Tool If you are a Partner or Customer with over 500 service contract numbers, the My Colleagues Aggregate Tool allows you to associate all contracts related to a Bill to ID with no limitation on how many service contracts are under that Bill to ID. Also, after a BID is marked for a user, all new service contracts created under the same Bill to ID in the future will automatically be added to the user's profile. Note: If you have under 500 contract numbers and want to manage support access at the contract number level, consider using My Colleagues Tool Granular.

How do I get support? The Service Support Center grants access to Administrators and provides support for My Colleagues Aggregate Tool. If you have any access requests, queries, or issues, open a support case using www.cisco.com/go/ssc Select as the Topic: Service Tools and then My Colleagues Aggregate Tool (MCAT) Please, note that Marking a Bill to ID (adding support access profile) in My Colleagues Aggregate Tool only gives users access to all contracts related to the Bill to ID for opening TAC services requests and RMAs.  It doesn't automatically give users access to the same contracts in the Services Contract Center (CSCC).  Users must register contracts separately in CSCC or open a case with the Service Support Center to register all contracts related to their BID in SCC.  These are two separate processes.                

Cisco.com – Logging Into MCAT Utilize the web address that is provided to you by the SSC after your account has been added. Use your Cisco.com username and password to log in.

Viewing Cisco.com Users The MCAT Admin can now view relevant users from their company who are registered on Cisco.com with the BIDs of their company

Selecting Cisco.com Users Check one or several user ID(s) that you want to review and click “Add/Remove Contracts by BID” button.

Add/Remove Contracts by BIDs Check or uncheck the BIDs to add or remove contracts by BID and click “Add/Remove Contracts by Bill-to-IDs” button. The BID has to reside in both the Admin & User’s Cisco.com profile in order to be displayed here.

Mark/Unmark BIDs Review the BIDs that have been marked or unmarked for the Cisco.com users

Email Notification An email will be sent to the Admins and users notifying them of marked/ unmarked BIDs in their profile

Ask your CSAM, CAM, WWPS for access MCAT Step by Step Cisco Partner Cisco grants you admin access to MCAT (log in from web site provided by SSC) Identify at least 2 people to be the MCAT Admins in your service organisation Ask your CSAM, CAM, WWPS for access Partner contacts their Cisco representative who opens a case with the list of users at www.cisco.com/go/ssc. List needs to include user Cisco.com ID, user name, company name, and BID(s). Yes Partner/Customer grants access to BID per Cisco.com ID by clicking Add/remove contracts by BID Partner/Customer Engineers will need contracts listed in their profile for access to TAC Case Opening or obtain HW/SW replacement

Service Support Center   The Support Team is in place to help answer any Cisco Service Sales questions that Partners or Customers may have and assist with questions or issues pertaining to partner service programs or tools To find an answer to a question, or to open a case for support with this team, go to: http://ciscopsc.custhelp.com/