Quality Theori Pertemuan 3 and 4 Matakuliah : Perancangan Manajemen Mutu Tahun : 2009 Quality Theori Pertemuan 3 and 4

Chapter 2: Quality Theori Reference: S. Thomas Foster, “Managing Quality: An Integrative Approach”, Second Edition, Pearson Prentice Hall, New Jersey, 2003 Bina Nusantara University

Quality Theory What Is Theory Leading Contributors to Quality Theory: W. Edwards Deming, Joseph M. Juran, Kaoru Ishikawa, Armand Feigenbaum, Genichi Taguchi The Rest of the PackViewing Quality Theory from a Contingency Perspective Resolving the Differences in Quality Approaches: An Integrative View The Theoritical Frame Work for Quality Management Discussion and Questions Bina Nusantara University

What Is Theory A Theoritical Model Realting Quality Improvement to Worker Marale Inductive versus Deduktive Reasoning Is There a Theory of Quality Management? Bina Nusantara University

Leading Contributors to Quality Theory: W. Edwards Deming Deming’s 14 Point for Management: Bina Nusantara University

Leading Contributors to Quality Theory: Joseph M. Juran The Juran Trilogy: Planning Control Improvement Bina Nusantara University

Leading Contributors to Quality Theory: Kauru Ishikawa The Basic Tools of Quality Ishikawa Quality Philosophy Bina Nusantara University

Leading Contributors to Quality Theory: Armand Feigenbaum Ishikawa’s Eleven Points Feigembaum’s 19 Steps Bina Nusantara University

Leading Contributors to Quality Theory: Philips Crosby Crosby’s 14 Steps Bina Nusantara University

Leading Contributors to Quality Theory: Genichi Taguchi Definition of Quality Quality Loss Function Robust Design The Taguchi Method Bina Nusantara University

Leading Contributors to Quality Theory: The Rest of The Pack: Robert C. Camp Tom Peters Michael Hammer and James Champy Bina Nusantara University

Resolving the Differences in Quality Approaches: An Integrative View Leadership Employee Improvement Quality Assurance Customer Fucus Quality Philosophy Information Analysis Strategic Planning Environment or Infrastrukture Team Approach Bina Nusantara University

The Theoritical Frame Work for Quality Management See Figure 2-8: A Theoretical Framework for Quality Management Bina Nusantara University

Discussion Questions Case 2-1: Case 2-2: Rheco, Inc.: Making a Quality Turnabout by Asking for Advice Case 2-2: Has Disney Developed a Theory of Quality Guest Services Management Bina Nusantara University