Initiative: World-Class Planning and performance capabilities

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Presentation transcript:

Initiative: World-Class Planning and performance capabilities Quality & Customer Service Teams Basic facts Initiative: World-Class Planning and performance capabilities Responsible Kim Winther Key benefit Customer service Start date Jan 1 2015 End date Dec 15 2015 Project Scope Expected benefits (CASE) Improve Group Operations capabilities within both Operations planning and performance management Agree on and build an improved planning and performance infrastructure that will facilitate Group Operations on its way to World Class capabilities Ensure training, knowledge and experience sharing, and other types of competency development activities Right capacity at the right place to handle customer demand (planning) Increased performance on Quality, Delivery and Cost Faster reaction to abnormal conditions KPI summary Challenges Next steps Plan Resource Costumer attention Simplicity Efficiency Clear definition of what “World Class” is must be defined – should the benchmark be industry or generic process benchmarking? Master Planning has to shift from capacity planning in line /country organisation to Global team organisation over the next 1½ year. This organisation will be defined gradually, and master planning needs to encompass both organisational structures. Master data update will be behind schedule as a few sections will not begin using updated time registration until aug-sept (reason for “Yellow” on plan) June15 July15 Aug15 Sept 15 Delivery and Utilization in Tableau All employees in OP&PP has been trained in Tableau reporting and 2 – 3 employees have been assigned for a performance dimension to develop No results output wise, and that is neither the plan – but development work progressing as indicated in next steps Productivity Tableau report is functioning, yet not finished yet Employee motivation report is functioning, yet not finished yet Key results: Start up case inflow stats + S&OP start up for new areas (OPS SE) Start up data extract for backlog and delivery performance (OPS SE) Master data update OPS UK Master data update OPS NO Clarify Global teams org “Handbook” for Planning & Performance assistance for Global team build up (Part of implementation activities) Performance dimensions “Quality” and “Continuous improvement” awaits Infrastructure projects suggestions to metrics On track Small deviation Large deviation N/A

Initiative: Delivering against SLAs – Improve Measures Quality & Customer Service Basic facts Initiative: Delivering against SLAs – Improve Measures Responsible Kim Winther Key benefit Customer service Start date Jan 1 2015 End date Dec 15 2015 Project Scope Expected benefits (CASE) Expand system based delivery performance and backlog measurements to all GO units Supplement and change present delivery performance measurement from backlog based to case specific and improve customer impact indicators Increase customer specific delivery performance measurements (2015 scope) Improved customer experience by more exact delivery agreements Improved planning capabilities in Group Operations by backlog overview Important stepping stone for Global Teams KPI summary Challenges Next steps Plan Resource Costumer attention Simplicity Efficiency Measurements has to shift from line /country organisation to Global team organisation over the next 1½ year. This organisation will be defined gradually, and measurements needs to encompass both organisational structures. May15 June15 Jul15 Aug 15 Clarify Global teams org Project sponsored by Group Operations Management has provided better data support for reliable delivery performance measurements E2E process measurement reports being developed allows new sources of reliable delivery performance measurements Key results: Start up case inflow stats + S&OP start up for new areas (OPS SE) Start up data extract for backlog and delivery performance (OPS SE) Special focus on reusing E2E data for Operations delivery performance Further refinement of measurement infrastructure to incorporate deadline controlled performance On track Small deviation Large deviation N/A